--- description: Review of Health Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Health Cloud | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Patient Engagement Software](/directory/3429/patient-engagement/software) > [Health Cloud](/software/319387/salesforce-health-cloud) # Health Cloud Canonical: https://www.softwareadvice.co.uk/software/319387/salesforce-health-cloud Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/319387/salesforce-health-cloud?page=2) > Salesforce Health Cloud is a patient management platform designed to help medium to large healthcare organizations manage inquiries, track issues, deliver post-acute care processes and more. Key features include clinical data management, event monitoring, custom care plans and team collaboration. Salesforce Health Cloud provides a 360-degree view of patients’ details and enables agents to create personalized and concurrent recovery plans, facilitating communication with caregivers in real-time. Its contact center module helps connect patients with physicians for scheduling appointments, resolving inquiries and giving care recommendations using a centralized platform. Additionally, it comes with a patient segmentation and lists module which allows users to manage tasks and assessments, improving productivity across care teams. Salesforce Health Cloud integrates with various third-party applications such as Field Service Lightning, AppExchange and Google applications. Pricing is available on monthly subscriptions and support is extended via live chat, phone and documentation. > > Verdict: Rated **4.4/5** by 23 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 23 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$350.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - 21 CFR Part 11 Compliance - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Monitoring - Activity Tracking - Ad hoc Reporting - Admissions Management - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Audience Targeting - Audit Management - Authorization Tracking - Automated Routing - Automated Scheduling - Bed Management - Billing & Invoicing ## Integrations (1 total) - Tableau ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Patient Engagement Software](https://www.softwareadvice.co.uk/directory/3429/patient-engagement/software) ## Related Categories - [Patient Engagement Software](https://www.softwareadvice.co.uk/directory/3429/patient-engagement/software) - [Patient Portal Software](https://www.softwareadvice.co.uk/directory/1475/patient-portal/software) - [Healthcare CRM Software](https://www.softwareadvice.co.uk/directory/393/healthcare-crm/software) - [Online CRM Software](https://www.softwareadvice.co.uk/directory/387/online-crm/software) - [Patient Management Software](https://www.softwareadvice.co.uk/directory/3489/patient-intake/software) ## Alternatives 1. [Carepatron](https://www.softwareadvice.co.uk/software/241061/care-patron) — 4.4/5 (843 reviews) 2. [Jane](https://www.softwareadvice.co.uk/software/86099/jane) — 4.8/5 (494 reviews) 3. [BestoSys](https://www.softwareadvice.co.uk/software/32077/bestosys) — 4.8/5 (293 reviews) 4. [Pabau](https://www.softwareadvice.co.uk/software/190306/pabau) — 4.7/5 (613 reviews) 5. [Epic](https://www.softwareadvice.co.uk/software/3954/epiccare) — 4.4/5 (447 reviews) ## Reviews ### "Give them a try\! Great job Health Cloud\!" — 5.0/5 > **Joshua** | *29 January 2026* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: How helpful the customer service was, very informational and patient while I had my questions and concerns answered, very easy to get used to and I love it > > **Cons**: It honestly had some buggy issues, nothing major but should be looked at . Honestly other than that I had no issues > > Overall was exciting and also such a relief to have a simple platform to use very new user friendly ----- ### "Awesome experience" — 5.0/5 > **Verified Reviewer** | *23 March 2026* | Accounting | Recommendation rating: 9.0/10 > > **Pros**: The "Patient 360" View This is the most praised feature in almost every review. It pulls data from Electronic Health Records (EHR), insurance claims, and even wearable devices into one screen. The Benefit: You don't have to hunt through five different systems to see a patient’s history. You see their clinical data alongside their communication preferences and "Social Determinants of Health" (like whether they have reliable transportation to appointments). > > **Cons**: The "Implementation Heavyweight" Setting up Health Cloud isn't a "plug-and-play" experience. The Issue: Mapping clinical data from legacy EHRs (like Epic or Cerner) into the Salesforce data model is notoriously difficult. It often requires expensive middleware (like MuleSoft) and specialized consultants to get it right. Review Tip: You could mention that the initial setup period was longer and more resource-intensive than your team originally anticipated. > > The Initial Hurdle: Most users describe the first 6 months as "intense." Between data migration from old EHRs and staff training, the learning curve is steep. ----- ### "Strong management tool" — 3.0/5 > **Chanda** | *24 March 2026* | Computer & Network Security | Recommendation rating: 5.0/10 > > **Pros**: What I liked most about Health Cloud was that it gave a more complete view of patient information in one place. It made it easier to keep track of interactions, coordinate communication, and stay more organized instead of jumping between different systems. I also liked the reporting and customization options once I became more familiar with the platform. > > **Cons**: What I liked least was that it can feel complex in the beginning. There is definitely a learning curve, and some parts of the system are not as intuitive as they could be. It can also take time to set things up the way your team wants, especially if you need specific workflows or reporting. > > my experience with Health Cloud was positive. It helped with organization, visibility, and managing patient related information in a more structured way. The biggest challenge was getting comfortable with all of the features at first, but once I learned the system better, it became much more useful in day to day work. ----- ### "Powerful healthcare data platform with a steep setup curve" — 4.0/5 > **Verified Reviewer** | *30 January 2026* | Computer & Network Security | Recommendation rating: 7.0/10 > > **Pros**: The biggest strength of Health Cloud is its ability to unify patient or member data into a single, comprehensive view. It improves care coordination, data visibility, and collaboration across teams. The integration with the Salesforce ecosystem is strong, and built-in compliance features make it suitable for regulated healthcare environments. > > **Cons**: Implementation can be complex and time-consuming, especially for teams without prior Salesforce experience. Costs can increase quickly due to licensing and customization needs. There is also a noticeable learning curve during initial adoption. > > Overall, Health Cloud is a powerful and scalable solution for managing healthcare data and patient engagement. Once implemented properly, it delivers strong value, but it requires technical expertise, time, and budget to fully leverage its capabilities. Best suited for mid-to-large healthcare organizations rather than small teams ----- ### "Get the job done without complicated navigation required" — 4.0/5 > **Latonya** | *18 March 2026* | Insurance | Recommendation rating: 7.0/10 > > **Pros**: easy to follow prompts, and placement of dials were great tithe dropped down this made it very user friendly > > **Cons**: I think it could have used more options. More areas for retrieving data more easily. Clearer or easier to utilize data storage for retrieval > > My over all experience was positive. It did get the job done and information was presented easily so that the user could navigate better ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/319387/salesforce-health-cloud?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/319387/salesforce-health-cloud) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data