--- description: Review of Visual Queue Network (VQN) Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Visual Queue Network (VQN) | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Debt Collection Software](/directory/4514/debt-collection/software) > [Visual Queue Network (VQN)](/software/319321/visual-queue-network-vqn) # Visual Queue Network (VQN) Canonical: https://www.softwareadvice.co.uk/software/319321/visual-queue-network-vqn Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/319321/visual-queue-network-vqn?page=2) > Visual Queue Network (VQN) is a web-based debt collection software designed to help financial institutions and hospitals or physician billing institutions streamline the collection of overdraft checking, loans and credit cards. Key features include agency management, financial analysis, historical reporting, in-house collections, risk assessment and workflow management. Teams using Visual Queue Network can create collector queues in a real-time mode through drill-downs, ensuring storing of specific account details in the queue. The Behavioral Modeling Risk Scoring Routine feature enables managers to identify and segment at-risk accounts and keep habitual late payers out of the queue. This allows collectors to eliminate calls to customers who usually or always pay during the grace period or slightly thereafter. Visual Queue Network also acts as a contact management solution, which helps loan officers, collectors, or branch personnel gain access to information related to every customer to streamline client interaction. The platform offers a variety of reports, which allow institutions to measure the financial health and collector productivity. VQN Default Management Recovery provides a repository for your bank to manage all foreclosures,repossessions and owned assets in one place. Every critical process is user defined by your bank and all exceptions to milestone activities are reported and brought to the attention of the appropriate specialist(s). With this one solution, all information relative to the foreclosure, repossession, or owned assets process are maintained and appropriate reports easily made available. Eliminate all the disconnected error prone Excel files people are using to track and report information by using VQN. Your staff works very hard. Executive Management demands you do more with less. Are you struggling with how to get more done (with the same or less staff), too many manual steps, hunting for scattered information, navigating multiple systems and manually documenting your efforts. Are you working in an inefficient environment and will likely not accomplish your institutions goals. The VQN system addresses this by providing all information in electronic format, one click away. This includes external documentation such as property valuations, condition reports, bankruptcy POC, etc, that support the collection/recovery process such as PDF/EXCEL/WORD files. Everything relative to the collection and non-performing loan process is automatically presented to the user as they navigate through their queues. > > Verdict: Rated **4.3/5** by 23 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 23 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Uni-Source 2000 - **Location**: St Louis, US - **Founded**: 1992 ## Commercial Context - **Starting Price**: US$10,000.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact Uni-Source 2000 directly for detailed pricing information. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Anguilla, Antigua & Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belize, Bermuda, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, China, Costa Rica, Croatia, Cuba, Cyprus, Dominica and 29 more ## Features - Alerts/Notifications - Auto-Dialer - Automated Notices - Callback Scheduling - Client Management - Collection Agencies - Commission Management - Compliance Management - Contact Management - Credit Reporting - Data Import/Export - Email Templates - Historical Reporting - In-House Collections - Payment Collection - Payment Plans - Reporting & Statistics - Risk Assessment - Search/Filter - Third-Party Integrations ## Integrations (1 total) - Fiserv ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) ## Category - [Debt Collection Software](https://www.softwareadvice.co.uk/directory/4514/debt-collection/software) ## Alternatives 1. [DebtView](https://www.softwareadvice.co.uk/software/274717/debtview) — 4.4/5 (21 reviews) 2. [Gaviti](https://www.softwareadvice.co.uk/software/435124/gaviti) — 4.5/5 (91 reviews) 3. [Moonflow](https://www.softwareadvice.co.uk/software/417517/moonflow) — 4.8/5 (26 reviews) 4. [Collect\!](https://www.softwareadvice.co.uk/software/54085/collect) — 4.7/5 (70 reviews) 5. [TCN](https://www.softwareadvice.co.uk/software/63541/tcn) — 4.5/5 (57 reviews) ## Reviews ### "VQN" — 5.0/5 > **Jason** | *13 June 2019* | Banking | Recommendation rating: 9.0/10 > > **Pros**: I like the overall ease of use, user interface, workflow tracking etc. collectors can easily work accounts and move on to the next accounts. queues and work lists can be easily created and manipulated. > > **Cons**: currently it only shows one account at a time even if there are multiple accounts owned by the same individual it would be nice to see a person centric view. I would like more customizable reporting options > > I have had a very good experience with this product as well as the servicing team. we have met with them onsite several times. the team was very helpful with the process leading up to and through a recent software upgrade ----- ### "Visual Queue for Suitable Commission and Debt Management" — 5.0/5 > **Benson** | *22 April 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Visual Queue is proactive in allowing all the debts and commissions manageable. > > **Cons**: Visual Queue increases the credibility of every costs and debts swiftly. ----- ### "VQ Review" — 3.0/5 > **Cindy** | *11 December 2018* | Banking | Recommendation rating: 7.0/10 > > **Pros**: I love the widget. It is so extremely handy\!\! > > **Cons**: The dialer doesn't report same day in VQ > > Basically it has been a good product. I look forward to the upgrades ----- ### "Review from an NHT User" — 4.0/5 > **Damion** | *29 December 2022* | Banking | Recommendation rating: 8.0/10 > > **Pros**: The various reports play an integral role in our reporting monthly, the system's ability to track users servicing activity based on time of day, the various functions that restrict a user from re-assigning their accounts to other users, the fact that the system assigns accounts to users equitably, the fact that the system allows users to access accounts linked to the same collateral easily, mass update utility and the display of important servicing data are some of the features I like most about the software. > > **Cons**: Some of the features lacking are the ability to get current status updates on accounts that are current which are important in the course of our business (e.g. a customer may have more than one account for us and if one is in arrears and one is current, we have to visit a separate system to assess the status of the current account because it is inactive in VQN). Other cons include the fact that when doing a mass update e are unable to select result notes captured in the system for mass updates. The reports need to be more analytical and the few charts (e.g. for promises ) are too simple. When updating new users, the process is too time-consuming. Also, there should be an option to place the various selections in alphabetical order or in numerical order. Also, the inability to set up forms within the system, that could automatically populate pertinent data from the system. > > The overall benefit has been greater efficiency, improved workflow management, and greater control. Prior to VQN, the assignment of the portfolio was a highly manual and time-consuming process and the tracking of servicing activities was also manual, the ability to prioritize accounts for servicing based on risk has helped to reduce the general risk profile of the portfolio by allowing for greater targetting of accounts/debtors with the highest risk. ----- ### "Our organizations experience with this product has been nothing but positive." — 4.0/5 > **Steve** | *15 September 2017* > > **Pros**: There are several features of this system that are extremely beneficial but I'll only mention three of my favorites. First, the design of the system for enough flexibility that allowed us to set up the system to fit our needs. Second, ease of use. From administration of the system to the end user the system is easy to use, set up and to adjust the set up as internal changes take place. The letter writing features is also easy to use and a great feature that again allows for flexibility and changes. Third, the File Management Utility that is connected to the system allows for the storage and easy retrieval of all letters and documents produced by the system and the collectors. It also allows for the download of external documents. We find this very beneficial for storing legal documents and other correspondence received from outside sources. > > **Cons**: There is a bit of a learning curve involved with the administration of the system. Help menus would be beneficial in assisting new users with the system set up when changes are required. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/319321/visual-queue-network-vqn?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/319321/visual-queue-network-vqn) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data