About Shift4Shop

Shift4Shop, formerly 3dcart, is a comprehensive cloud-based eCommerce solution that helps businesses create online stores with all necessary functionality already built in. Businesses can create online stores using their own designs or premade website themes, which are fully customizable. After setting up a store, they can create product catalogs by uploading images, product dimensions, and other related information to a centralized dashboard. Additionally, users can manage orders, track invoices and implement shipping charges, and much more. Businesses using Shift4Shop can also use integrations with third-party tools that range from email marketing solutions to warehouse management systems. With Shift4Shop, businesses can promote their websites on search engines and social media channels. The solution integrates with Google Analytics, Google Ads management, Facebook Shops, and more.
Shift4Shop Software - Dashboard
Shift4Shop Software - Example page
Shift4Shop Software - API Integrations
Shift4Shop Software - Dashboard - thumbnail
Shift4Shop Software - Example page - thumbnail
Shift4Shop Software - API Integrations - thumbnail

Shift4Shop pricing

Shift4Shop has a free version and does not offer a free trial. Shift4Shop paid version starts at N/A.

Pricing Details:
End-to-End eCommerce: Free for life ($0, US-Only) Basic: $29/month Plus: $79/month Pro: $229.99/month
Free Version:
Yes
Free trial:
No

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Shift4Shop Reviews for UK Users

Feature rating

Value for Money
4.5
Functionality
4
Ease of Use
4.5
Customer Support
4.5
5 reviews of 106 View all reviews
Stephen H.
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 17/08/2016

Easy to use & great support

We wrote our own website prior to using 3dcart and when tablets & smart phones started to be a big chunk of the search & buying we had to do something. 3dcart's system is so much easier that writing code. You can have a product added within just a few minutes. The cost saving in time pays for it's self over and over again. Plus now it automatically adjusts for every size screen and type of device like the smart phones ect.

Pros

The program has just about everything we need and other stuff to grow into. The support people are great, they help us when needed and normally solve my issues and questions in a few hours or less.

Cons

They have changed over to a new platform last year but most of the knowledge base questions and answers are for the old platform. So the directions are misleading because stuff has moved around to different places on the site. They still allow use of the old platform and really should force customer's to use the new version and update the knowledgebase.

Megan M.
  • Industry: Printing
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
2

4
Reviewed on 29/12/2021

Good for the price

It's a decent ecommerce platform. Easy enough for beginners and best of all its free.

Pros

Shift4Shop (previously 3dcart) is a FREE website ecommerce platform. Unlike some of their competitors that charge you for every transaction, Shift4shop does not take a commission and they do not charge a monthly fee. It really is free, which is amazing. You do need to use their credit card processor, and the fee is 3%. But you will pay a CC processor no matter what, so ultimately the ecommerce website is still free.
They have templates that are ready to go and are pretty decent. Updates are done automatically, so you don't need to be a techy to keep up (this was a concern when we previously self hosted and did Woocommerce). Ultimately we are happy and would recommend Shift4shop.

Cons

You have no control over some things. One time the entire website went down. Customer service told me I didn't even have a domain with them - even though it had been working and taking orders until the day before. And their customer service is not good. They are out of the country and have no control. Every issue needs to go to a different department. Which is not a big deal for small things, but when your entire website won't work and you have customers emailing and calling (and ultimately ordering elsewhere) losing an entire day because of poor service is huge. Once their error was fixed, there was no apology or explanation. Before we launch any advertising campaigns or send emails to our customer database I always check the site, to make sure it's working. So the free price does with a tradeoff. I calculated what places like Shopify would take per transaction, vs what I lost in one of being down and I am still way, way ahead.

Alternatives Considered

Shopify

Reasons for Choosing Shift4Shop

Woocommerce and Wordpress always had updates. Then plugins would stop working. And ultimately I don't have the skills or time to trace down every tiny issue all the time.

Switched From

WooCommerce

Reasons for Switching to Shift4Shop

Price. Shopify would be taking a cut of every sale. And my margins are already tight.
Henry W.
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
3
Ease of Use
3
Customer Support
4

3
Reviewed on 30/07/2021

Effort Versus Cost

Having used the software for over a year, and keeping up to date with Shift4shop news and regularly scheduled fixes, we are fairly satisficed with the service. It was certainly a learning process, and we spent more time understanding the software than we would compared to a competing service, however the end result is acceptable. For a service that is mostly free to use, we have determined that the amount of work and learning required has been worth it.

Pros

We are constantly discovering new functions as the software is being used on a daily basis. Shift4shop truly has everything we need to operate a successful e-commerce business, and at no upfront cost (terms apply to that assessment). As far as we can determine, there are no essential features missing from the services that Shift4shop offers.

Cons

The software is most definitely not user-friendly for the common e-commerce entrepreneur. When we first starting using Shift4shop in early 2020, composing our storefront was a nightmare, and required that every member of our team need learn information, processes, and language just to navigate and operate the software. (Shift4shop does provide basic video tutorials for most functions, for new users).

Alternatives Considered

Shopify

Reasons for Choosing Shift4Shop

While Zyro provides an excellent and affordable web-building service, their e-commerce integration severely lacked where presentation is concerned. To be clear, Zyro's e-commerce platform is by far more user-friendly in all aspects, but it counts for nothing if the appearance of the optional online store remains to be an eyesore. The switch to Shift4shop has provided us with a traditional-looking online storefront, and countless more essential options we require to be successful.

Switched From

Zyro

Reasons for Switching to Shift4Shop

Plainly put, Shift4shop was chosen for their unbeatable pricing. The decision wasn't easy. Shopify offers many integrations we would have found extremely beneficial to our business, but as we are no to e-commerce, it seemed wise to choose Shift4shop so we could worry about how to operate the business, and not having to fund it by paying for a storefront.
Kim G.
  • Industry: Apparel & Fashion
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/09/2021

100% Awesome!!!!!

I was a little worried since I read some not so great reviews and I read about all the features that could be confusing. WELL.....I have to say that I have had absolutely NO issues what-so-ever. Customer Service has been AMAZING! I can chat with a rep any time day or night and someone ALWAYS answers my crazy questions. There have been 2 times they had to put in a ticket to get something resolved that they could not help me with through the chat, but it always gets done. I even called one day to speak to someone and the lady was so sweet and helpful. I am just blown away! And...wow, this program has so many amazing features. You could not ask for more. Super happy with Shift4Shop right now. I kinda just want to pinch myself and make sure this is for real. I am not a website builder and there are so many features to this, you can get overwhelmed a little.....but customer service through the chat is amazing and I have learned the features and I am enjoying seeing my website come together. GREAT job shift4shop, keep up the great work and keep supporting your customer service people....they are doing an amazing job!!!!

Pros

What I like most about the software is the fact that there are SO MANY OPTIONS! You can do almost anything with this software. I love the reward points system.....we were using something similar in a facebook group for a group of customers, but of course we had to write it all down and keep track. This program does it for you. AND......I was able to go into the settings and change the "reward points" wording to say "Queen Buck"......OMG.....that just made my day. This software is so customizable. Great job Shift4Shop! You guys ROCK!!!!

Cons

I would say the only con.....which is really not the fault of shift4shop, but the user......is there are so many features, you can get a little overwhelmed...but only at first. Once I got the hang of it....wow, it's amazing.

Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

5
Reviewed on 04/12/2019

Great Solution for Growing Online Sales

3dCart allowed our direct sale business to become an online business, with bells and whistles we thought would only be possible at a much higher monthly cost. We were able to develop a multi-state following, and offer incentives and loyalty programs, all for a very affordable monthly price. The headaches were minor in comparison to what 3dCart has done for us!

Pros

For a small, growing business with an ever-expanding product base, 3dCart meets the need for scalability, ease of adding product details, behind the scenes product management and point of sale tracking, giving a really good all-in-one place to track and grow without the heavy investment of some other popular solutions.

Cons

The printed reports are good, comprehensive, and useful; the ability to integrate them easily with other software is somewhat lacking; it can be done, but with some of the accounting software we tried, it was a difficult porting process. Customer service was as helpful as they could be, but many of our shortcomings became wish list suggestions for their developers.

Alternatives Considered

BigCommerce, Adobe Commerce and Shopify

Reasons for Choosing Shift4Shop

Too few products able to be listed for the cost - as our business expanded its product base, we couldn't afford EcWid.

Reasons for Switching to Shift4Shop

3dCart offered more features for the price, except for possibly BigCommerce.

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