--- description: Review of Issuetrak Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Issuetrak | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Computer Inventory Management Software](/directory/3721/computer-inventory/software) > [Issuetrak](/software/318585/issuetrak) # Issuetrak Canonical: https://www.softwareadvice.co.uk/software/318585/issuetrak Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.co.uk/software/318585/issuetrak?page=2) > Issuetrak is a flexible issue tracking solution that can be configured to suit the needs of a variety of industries and usages, including IT help desk, customer support, project management, and more. Issuetrak can be deployed in the cloud or hosted on-premises and is suitable for departments and organizations of any size. The product’s features include a task manager for task assignment and workflow creation, a suite of automation tools, round robin issue assignment, and intuitive reporting options. Issuetrak provides plenty of ways for users to customize their issue submission process, such as custom screens and user-defined fields. A number of add-on modules are available to supplement the base product with tools like Asset Management and Active Directory. Users can also keep automatic audit records, organize their own Knowledge Base, edit their reporting dashboard to display their preferred metrics at a glance, and manage their issues via a centralized, customizable Issue Hub. Issuetrak offers full-time support, as well as guided implementation and onboarding to assist users in configuring the site exactly how it’s needed. > > Verdict: Rated **4.6/5** by 205 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 205 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Issuetrak - **Location**: Norfolk, US - **Founded**: 1992 ## Commercial Context - **Starting Price**: US$876.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Issuetrak provides two main pricing plans (Cloud Annual and On-Premises Annual) with per-agent pricing models. The Cloud Annual plan starts at $876 per agent (minimum 3 agents), while the On-Premises Annual plan ranges from $478 per agent (monthly implied) to $1059 per agent (one-time payment). A 14-day free trial is available, though credit card requirements are not specified. Payments are accepted in US dollars, and add-ons are available but require consultation for pricing details. Unlimited free users are included with at least one paid agent license. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, French, German, Irish, Italian, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, Germany, India, Ireland, Japan, Mexico, Netherlands, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Application Management - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Routing - Autoresponders - Backlog Management - Barcode/Ticket Scanning - Billing & Invoicing ## Integrations (10 total) - Gmail - Google Analytics 360 - Microsoft 365 - Microsoft Azure - Microsoft Entra ID - Microsoft Power BI - Okta - SendGrid - Slack - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Computer Inventory Management Software](https://www.softwareadvice.co.uk/directory/3721/computer-inventory/software) ## Related Categories - [Computer Inventory Management Software](https://www.softwareadvice.co.uk/directory/3721/computer-inventory/software) - [Small Business Project Management Software](https://www.softwareadvice.co.uk/directory/3618/small-business/software) - [Nonprofit Project Management Software](https://www.softwareadvice.co.uk/directory/3863/nonprofit/software) - [CRMs for Consulting](https://www.softwareadvice.co.uk/directory/3837/consulting/software) - [Knowledge Base Software](https://www.softwareadvice.co.uk/directory/3898/knowledge-base/software) ## Alternatives 1. 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Secure relevant ticket access for customers and clients. > > **Cons**: Multiple feature sets can be overwhelming and complicated to set-up and integrate within the system. > > Issuetrak is invaluable in supporting our customers and clients, as well as managing user requests, feature change requirements, and development progress.Issuetrak customer support is top notch; professional services team and developers are always available to help us and know the system throughout. Our Issuetrak account manager is in regular contact with us to ensure we have everything we need to provide the best service to our customers\! ----- ### "Yellow Bird Outdoor" — 5.0/5 > **John** | *19 May 2025* | Environmental Services | Recommendation rating: 8.0/10 > > **Pros**: Key strengths of Issuetrak lie in its powerful customization capabilities, allowing users to tailor everything from the dashboard to subcategories and workflows, complemented by exceptional customer service. > > **Cons**: A notable drawback for IssueTrak is the absence of a dedicated iPhone app. While the web interface is mobile-accessible, a native app could significantly streamline ticket updates and closures for field teams, offering a more convenient and potentially faster user experience on the go. > > While our overall experience with IssueTrak has been positive, our objective to replace Jotform for community and general submissions has unfortunately stalled. Jotform's ease of use made a full transition a non-starter. Furthermore, with our teams effectively utilizing mobile-centric apps like GoCanvas, there's a strong preference for the most mobile-friendly platform available. ----- ### "Simple and Effective" — 4.0/5 > **Salman** | *4 October 2018* | Nonprofit Organization Management | Recommendation rating: 7.0/10 > > **Pros**: The ability to customise the software to meet our needs Report generator tool is pretty extensive Email to ticket, made end-users life easier Overall a decent product > > **Cons**: Installation is bit tricky Only search users beginning with last name of the user, some time can be annoying As an admin when I send reply to tickets it goes using my personal work email rather than the support email, I constantly have to cc support email and advise users to Reply All when sending replies. > > Solves end-users needs to submit their requests quickly, also IT Admins can better track all the requests and report. ----- ### "issueTrak experience" — 3.0/5 > **Brian** | *6 May 2025* | Government Administration | Recommendation rating: 6.0/10 > > **Pros**: The support for any issues that come up has been better than almost any support from other providers. > > **Cons**: The reporting is difficult to configure, as are some of the ticket type stuff and other things aren't as configurable as we'd like. Also not as collaborative as some other tools. Its a little cumbersome to use subscribers and add others to tickets takes a lot of effort. > > Support has been great, but there are just some things that it won't do. ----- ### "IssueTrak - Versatile and Configurable and Gets It Done" — 5.0/5 > **Mike** | *6 May 2025* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: Been using IssueTrak for almost a year now. Fantastic and very quick support. Very nice people to work with. The product is very versatile and configurable, and there has been 0 down time. > > **Cons**: Sometimes the left menu popping on or off can be annoying unless I pin it. But the pin never stays on so I have to pin it again almost every new session. Just give us the option to keep it on or off and quit the animated window. > > Overall very good. We obtained IssueTrak to handle customer complaints. Our use has grown beyond that and there are now 3 departments using it. ----- Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.co.uk/software/318585/issuetrak?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/318585/issuetrak) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data