Survicate

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews
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About Survicate

Survicate is an effortless survey software for getting continuous customer insights at scale. Here's what makes Survicate stand out: • Easy-to-use interface: Create and customize surveys in no time with an intuitive drag-and-drop creator, a question library, and 125+ professional survey templates. • Multiple survey types and channels: Whether you need to measure NPS, CSAT, CES, or another metric, Survicate has you covered. Choose from four channels to distribute your surveys: email and link, website, in-product, and mobile app. • Advanced targeting and segmentation: With Survicate, you can segment and target users at specific points of their journey to gather the most relevant feedback. • Customization and personalization: Use survey logic to create a personalized question flow for your respondents and make their experience even smoother with multilingual surveys. • Real-time analytics: Our analytics dashboard provides real-time insights into survey responses, so you can track trends and identify areas for improvement as they happen. • Integration with popular tools: We integrate with popular tools like HubSpot, Salesforce, and Slack, making it easy to incorporate feedback into your existing workflows. • Fair pricing plans: We offer pricing plans that suit businesses of all sizes, so you can get the feedback you need without breaking the bank.
Survicate Software - Targeted Website Survey
Survicate Software - Mobile NPS Survey
Survicate Software - Email Survey
Survicate Software - NPS Analysis Dashboard
Survicate Software - Response Analysis Dashboard
Survicate Software - Distribution Methods
Survicate video
Survicate Software - Targeted Website Survey - thumbnail
Survicate Software - Mobile NPS Survey - thumbnail
Survicate Software - Email Survey - thumbnail
Survicate Software - NPS Analysis Dashboard - thumbnail
Survicate Software - Response Analysis Dashboard - thumbnail

Survicate pricing

Survicate has a free version and offers a free trial. Survicate paid version starts at US$99.00/month.

Starting Price:
US$99.00/month See pricing details
Free Version:
Yes
Free trial:
Yes

Alternatives to Survicate

Survicate Reviews for UK Users

Feature rating

Value for Money
4.3
Functionality
4.2
Ease of Use
4.7
Customer Support
4.8
5 reviews of 90 View all reviews
Luciana
Luciana
  • Industry: E-Learning
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 08/01/2025

The best survey tool :)

My experience has been positive in terms of easy use, survey customization . However, occasional issues with audience targeting, lack of notifications for erros, and the manual process for uploading user lists can be frustating. Despite these drawbacks, it remains a valuable tool for gathering user feedback.

Pros

Its ease to use, allows you to quicly create targeted surveys, helping to gather valuable feedback direcly from users. Its really simple to use and to launch. So it really help me , since recruite users to gather quantiative and qualitative feedbacks. It has multiple formats. And analyzins results its really easy, with clear dashboards and easy exports.

Cons

Sometimes , survicate has issues with audience targeting, where surveys in wrong language start appearing on pages that shouldnt have them. Additionally, im currently experiencing a lack of responses to surveys, and im not sure why. It doesnt seem to be related to user behavior - it feels like something within the tool itself. This means Ill need to open support ticket, which is frustating.
It would be helpful if the tool could automatically detect issues or notify users when something goes wrong. More comprehensive dashboards and integrations with tools like maze would also be a great addition. Another pain point is uploading specific users lists - currently, it has to be done one by one, which is extremely time - consuming. There should be an option to upload entire lists to create targeted segmentes more efficiently.

Response from Survicate

Hi Luciana,

Thank you for your detailed review and all your feedback. We're glad Survicate is helping you gather valuable feedback easily. I'm sorry to hear about the issues you're facing with audience targeting and user list uploads—we’ll do our best to resolve them. If you haven't reported it yet via our support chat, please do so we can make a detailed issue report for our dev team. Again, I'm really sorry this happens to you.

~Paulina from Survicate

Replied 10/01/2025
Gretchen
  • Industry: Research
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 09/12/2024

Easy to use survey tool & attentive support team

Pros

Survicate is really easy to use and the customer service is fantastic! Easy to build surveys, control integrations, and share with other teammates. Love the analytics and AI template creation features.

Cons

Would love more features for native image hosting and the ability to embed prototypes with standard design tools like Figma (iframe or embedded links). You can still embed images but it requires your own image hosting solution and embedded HTML tags, so it just takes more time and isn't very flexible.

Response from Survicate

Hi,

Thank you for your review. We're happy to hear that you find Survicate easy to use and appreciate our customer service and features like analytics and AI templates. We value your feedback and are always working to improve our platform.

~Paulina from Survicate

Replied 12/12/2024
Ben
  • Industry: Information Services
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
5

3
Reviewed on 12/09/2024

Rapid survey deployment for continuous discovery but needing some more basic capabilities to...

Have enjoyed being able to rapidly set up and deploy surveys within the product.

Pros

Relatively easy to use
ability to set up survey logic for more complex surveys
A decent set of integrations to connect to platform
Responsive support team

Cons

Inability to orchestrate or prioritize survey delivery in product.
Inability to see available event based triggers within survicate for targeting
inability to predict traffic based on segmentation and triggers

Response from Survicate

Hi Ben,
Thank you for your review. We're glad you're finding value in deploying surveys quickly, and we appreciate your detailed feedback about areas for improvement.

We're actively working on making our platform more robust while keeping it user-friendly.
Would you like to share more about your specific needs with our product team?

~Paulina from Survicate

Replied 22/10/2024
Maddy
  • Industry: Human Resources
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/11/2024

Survicate checked all of our boxes

We had a wonderful experience with Survicate from start to finish. We really enjoyed the customization and ability to record partial responses. Being able to gather this kind of data and make it easy and fun for clients to provide feedback had a huge impact on our user experience and product journeys and roadmap plans. We were able to easily connect data to our Salesforce account as well as download reports directly from the website. There were also improvements and new features added regularly and the new insights feature is a wonderful addition to the platform. I truly have nothing negative things to say about the Survicate program and our experience.

Pros

The ease of use and capacity for customization. The support team is very responsive. We also appreciated that there were no limits to the number of surveys we could create, only the total responses, which allowed us to use the platform for several projects.

Cons

Not much to dislike, to be honest. We had 0 pain points with Survicate once it was up and running and integrated into our systems.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Survicate

We switched from using the native salesforce survey tool because it did not have enough customization on our previous survey tool and the survey was not user-friendly. It also did not record partial responses.

Switched From

Salesforce Sales Cloud

Reasons for Switching to Survicate

Pricing, advanced customization, CSAT-specific capabilities, ability to integrate surveys into emails, partial response recording, ability to create multiple surveys, domain customization

Response from Survicate

Hi,

Thank you for your wonderful review. We're thrilled to hear that Survicate has met all your needs and that our support team has been responsive. We appreciate your feedback and are committed to continually improving our platform.

~Paulina from Survicate

Replied 27/11/2024
Mathilde
  • Industry: Pharmaceuticals
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 05/12/2024

A great users feed-back tool

I use Survicate for every product we develop. By running campaigns to assess user satisfaction. It's very easy to use.

Pros

It's easy to create a survey, and the interaction from the user is great: the survey appears in the context of use. The dashboard and the templates library are great too.

Cons

I'd like more flexibility in the questions. For example, I wanted to ask users to rate their level of technology skills on a 5-point scale and I had to hijack a CSAT for that. Also, it would be interesting to be able to push a message or a link, for example to do some fake door testing.

Response from Survicate

Hi Mathilde,

Thank you for your review and feedback. We're glad you find creating surveys and using our dashboard easy. We appreciate your suggestions and are always working to make Survicate better.

~Paulina from Survicate

Replied 10/12/2024

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