--- description: Review of Webtrends Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Webtrends | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Web Analytics Tools](/directory/4142/web-analytics/software) > [Webtrends](/software/317906/webtrends) # Webtrends Canonical: https://www.softwareadvice.co.uk/software/317906/webtrends > Webtrends is a web analytics solution designed to help businesses track customers' engagement, adoption metrics and other activities across Microsoft Teams, SharePoints and other applications. Key features of Webtrends include encryption, single sign-on, customizable reports and a drag-and-drop interface. Businesses can capture users' engagement across locations and export reports in XML, CSV or PDF formats according to requirements. Additionally, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA)-compliant platform allows managers to drill down into site usage metrics based on user attributes such as job title, name and login. Using Webtrends, organizations can identify email and paid marketing campaigns with highest performance. Pricing is available on request and support is extended via video tutorials, knowledge base, email, phone and other online measures. > > Verdict: Rated **4.2/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 5 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Webtrends - **Founded**: 1993 ## Commercial Context - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Customisable Reports - Monitoring - Real-Time Reporting - Reporting/Analytics - Unmoderated Testing - Usability Testing - Website Analytics ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Web Analytics Tools](https://www.softwareadvice.co.uk/directory/4142/web-analytics/software) ## Related Categories - [Web Analytics Tools](https://www.softwareadvice.co.uk/directory/4142/web-analytics/software) - [Mobile Analytics Software](https://www.softwareadvice.co.uk/directory/4372/mobile-analytics/software) - [Automation Testing Tools](https://www.softwareadvice.co.uk/directory/4187/automation-testing/software) - [UX Tools](https://www.softwareadvice.co.uk/directory/4258/ux/software) - [Website Monitoring Software](https://www.softwareadvice.co.uk/directory/4550/website-monitoring/software) ## Alternatives 1. [Hotjar](https://www.softwareadvice.co.uk/software/136486/hotjar) — 4.6/5 (539 reviews) 2. [Pendo](https://www.softwareadvice.co.uk/software/165586/pendo) — 4.5/5 (238 reviews) 3. [Matomo](https://www.softwareadvice.co.uk/software/101543/matomo) — 4.7/5 (62 reviews) 4. [Smartlook](https://www.softwareadvice.co.uk/software/172537/smartlook) — 4.7/5 (136 reviews) 5. [UXCam](https://www.softwareadvice.co.uk/software/361745/uxcam) — 4.7/5 (23 reviews) ## Reviews ### "Website campaigns tool" — 5.0/5 > **Carine Sylvie** | *14 November 2023* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: It's a tool I use to personalise and target my campaigns. > > **Cons**: It's a very practical tool. So far I haven't had any problems using it. ----- ### "In Search of Webtrends" — 5.0/5 > **Nazim** | *28 July 2021* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: easy to use. I also use other programs but this is the one I use most often. > > **Cons**: A little expensive compared to others. It is more suitable for e-commerce sites. I don't use integrity. > > I use it for my page analytics. I check the daily, monthly usage of the page. for updates on regulations accordingly. review features are important. ----- ### "Once running, simple A/B tooling for your website with great visual editor" — 4.0/5 > **Paul** | *19 May 2020* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Optimize works nice on your website, not delaying the website or decreasing your page score. Luckily the installation videos were really helpful, I even got lost a bit in the interface, but once you play around you can setup easily an a/b test or track clicks, the editor is really click and go, it shows your website and you can select a DOM element from your website. Recommended if you don't have time to use complicated tools, but have a look at the videos first. > > **Cons**: The need to have chrome and to install a plugin, maybe to create something web based, without the need for extensions, you don't see what the extension is doing and sometimes drops a connection error {"error":"read ECONNRESET","message":"read ECONNRESET"} when you want to go to fast. > > Recommended for users that don't have the full knowledge of A/B testing tools, its really doable and gives you insight information about your website and what people do on your site\! ----- ### "Great analytical reporting tool" — 4.0/5 > **Verified Reviewer** | *5 March 2018* | Automotive > > **Pros**: Webtrends allows me to create custom reports from the data captured in the logs. With the proper site tagging, I can get the data for just about anything from the site to enable me to create custom reports to use to analyze user behavior. I can drill down and even export the report results into excel. > > **Cons**: Unable to set the defaults for the exports. I always have to change the max \# of rows to export to all as well as the folder I wish to export to. It would be nice to be able to set these values so I do not have to change them all the time. ----- ### "WebTrends" — 3.0/5 > **Bediss** | *14 December 2023* | Wholesale | Recommendation rating: 6.0/10 > > **Pros**: La facilité d'utilisation de l'interface et la personnalisation des rapports > > **Cons**: La nécessité de gérer attentivement les paramètres de confidentialité et les consentements liés à la collecte des données ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/317906/webtrends) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data