--- description: Review of Keyfax Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Keyfax | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Keyfax](/software/317636/keyfax) # Keyfax Canonical: https://www.softwareadvice.co.uk/software/317636/keyfax > Keyfax Housing Software Suite consists of four modules, a RESTful API and a powerful Dynamics 365 integration. Keyfax Repairs Diagnostics provides customer service advisors with a pictorial interface to help them diagnose the correct repair and SOR code. It helps contact centre staff to manage a wide range of tenant repairs more efficiently and effectively. Keyfax Enquiries Diagnostics helps customer service advisors to manage a wider variety of general tenant enquiries from anti-social behaviour to registering a compliment. Both Repairs and Enquiries Diagnostics modules are easily integrated with MS Dynamics 365 and most Housing Management Systems. Keyfax can be launched whenever a Housing repair or enquiry is needed and the results embedded into your CRM or Housing System. The diagnostic scripts are easily built and updated to fit your housing organisation’s policies. Keyfax Enquiries and repairs are both supplied with a model script set that can be used as-is, but is simple to enhance or change. Existing Customers use Keyfax Enquiries Diagnostics for handling: -Antisocial behaviour -An abandoned property -An abandoned vehicle -Illegal parking -Fly tipping -Criminal behaviour -COVID 19 Services -Renting a garage -Rent balance enquiries -Requesting an aid or adaptation -Request for money advice -Rearranging an appointment -Raising a complaint -Registering a compliment Keyfax Repairs Online provides a simple online interface for residents to self-serve their repairs enquiries. Because it is accessible 24 hours a day, via any internet device, it offers an alternative channel for tenant queries. This, in turn, takes the pressure off the Contact Centre from handling all incoming queries, and at a fraction of the normal cost. Keyfax Enquiries Online gives tenants the tools to help themselves, by providing a simple way to make general housing enquiries. > > Verdict: Rated **4.8/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 5 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Omfax Systems ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Keyfax pricing is based on housing stock. The various modules for: Repairs Diagnostics Enquiries Diagnostics Repairs Online Enquiries Online Can be simply unlocked and installed for existing customers. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: United Kingdom ## Features - API - CRM - Call Centre Management - Knowledge Base Management - Multi-Channel Communication - Reporting & Statistics - Third-Party Integrations ## Integrations (5 total) - Aareon - Capita CASE - Kirona - Microsoft 365 - Orchard Systems ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) ## Alternatives 1. 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Cuts down on technical knowledge training allowing advisers to listen and concentrate on customer service resolution. Administrators can configure system questions; flow; coding and integration with other systems. Very user friendly. We have been able to do so much more with the produce than originally envisaged which is also applied to our customer portal. > > **Cons**: Running reports from the script hit data - needs to be quicker and more tailored (for example between contact times not just dates). Would be good to have configurable dashboards using the data collected. Company does encourage users to flag possible development and keeps a prioritised list for ongoing improvements. > > Company easy to deal with and responsive to customer feedback and possible developments. Very reliable systems. Company also very willing to work with third parties to enable configuration. ----- ### "Keyfax repairs diagnostic system" — 5.0/5 > **Mark** | *3 September 2021* | Civic & Social Organization | Recommendation rating: 10.0/10 > > **Pros**: Easy to amend scripts and clear scripts tied in with the repairs handbook and excellent communication with Omfax staff > > **Cons**: We have had no real issues apart from changes to Omfax staffing > > Excellent ----- ### "Keyfax with Capita OpenHousing" — 4.0/5 > **Ellie** | *27 August 2021* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Keyfax is an intuitive and smart tool used to diagnose repairs by our inhouse call centre. When set up with the effective scripting it can work very well advising the team with SOR codes suitable for repairs. The diagrams can be selected which makes it a easy tool for beginners to start using. > > **Cons**: There could be a smoother integration with the software we use, the interface is simple and clear but not quite modern. > > Keyfax could work better for us but over the years has been implemented by different teams and people which has meant the scripting is quite unorganised and fragmented as previous owners have left. The customer service is good and the team are knowledgeable, patient and helpful. ----- ### "A great intuitive tool, enabling businesses to keep the focus on the customer" — 5.0/5 > **Reanne** | *27 August 2021* | Civic & Social Organization | Recommendation rating: 9.0/10 > > **Pros**: It's easy to navigate and integrates well with the host system we use. Features that can be applied within Keyfax enable us as an organisation to develop processes that really work for us, and the continual development of the product helps future-proof it too so it will continue to work for us going forwards. > > **Cons**: There are some features we would like to be developed, such as an upgrade to the editing tool for message boxes, the ability to reference information within databoxes etc. > > Great. Support is always on hand from \[SENSITIVE CONTENT\] when we need it and nothing is too big of an ask. ----- ### "Keyfax Diagnostic Review" — 5.0/5 > **Lisa** | *1 November 2021* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: It's ease of use, the updated images, it guides you through the full process. > > **Cons**: n/a - I don't use it daily to know its Cons. > > Excellent customer service. Knowledgeable staff always willing to help and go the extra mile. Reliable software that rarely gives us cause for concern. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/317636/keyfax) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data