iSpring Learn

Pros

Integration with PowerPoint
Clean, easy to use interface
User self registration
Payments system for selling courses.

Cons

There is not a lot to dislike. It does everything I need. If I had to be very picky I would to be able to alert users to new Courses or to make announcements more easily. At present you can add comments to courses and learning paths, or send individual messages, but this does not alert a user who is not logged in. I can export e-mail addresses and send a mailshot, but this is a bit cumbersome. This is a very minor issue.

Pros

We searched for 2 years for the perfect software. We landed on iSpring due to the cost and features available for a corporate training environment. This has helped up become more remote, especially in a world with COVID. We have been able to track training and identify areas of improvement and even get more departments on board with the training process. I also love the iSpring takes ideas for improvements.

Cons

Most features are easy to use, but some of the reporting options do not provide the information needed, so we have to build workarounds in to get what we need.

Alternatives Considered

Reasons for Switching to iSpring Learn

Pros

Ease of use as well as plenty of documentation and training lesson videos. Additionally, support team is quick to respond and to resolve any issues or questions.

Cons

Integration of development tools, instead of separate standalone apps.

Alternatives Considered

Reasons for Choosing iSpring Learn

Switched From

Reasons for Switching to iSpring Learn

Pros

Ability to have multiple Learning Paths that collate separate courses, and to track users' progress through those Learning Paths.

Cons

New functionality has only been added piecemeal, presumably where a client has paid for a new feature to match their specific requirements. The new functions then aren't applied across the whole system (since the client didn't pay for that work). The result is a "swiss cheese" of a product, with huge holes.

For example, the API doesn't allow you to retrieve attributes that were added in new functionality. The API itself allows you to set and retrieve (limited parts of) individual records, but doesn't let you get access to reports programatically.

SSO is all-or-nothing - you have to have the same SSO for all Organizations, which sucks if you're using the same course material in-house as well as externally. And SSO doesn't support the latest standards. Discussion forums are similarly only open to all and can't be limited to Organizations. Presumably both SSO and Discussions were added before some client paid for multiple Organizations to be added.

On top of all that, iSpring is actually more expensive than other better multi-org solutions such as TalentLMS.

Pros

iSpring Learn is the only LMS I have worked with, so I knew NOTHING going in! We chose it because of the success we've had with the iSpring course authoring tool, a PowerPoint add in. And iSpring Learn did not disappoint!

There are many powerful features that we do not necessarily use, as our use is for a very specific program. But it has everything we need -- and more -- to deploy high quality online training to our customers in a way that is easy and seamless for them.

Getting started with the product could not have been easier! And the support is beyond anything I've experienced! Agents are always available, knowledgeable and interested in my issues -- which are usually "how-to" kind of questions. They take their time to fully understand my question, answer it in detail, even providing screen shots and quick little screen casts if I need to "see" how to accomplish something.

Cons

It is so powerful, and does much more than we need. For that reason, the help docs can be difficult for me to navigate. There is so much information, and I don't always know exactly what to look for.

But a quick chat to Tech Support, and they clarify it and point me in the right direction!