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description: Review of OpenText Service Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: OpenText Service Management | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/4207/it-service/software) > [OpenText Service Management](/software/311221/service-management-automation-x-smax)

# OpenText Service Management

Canonical: https://www.softwareadvice.co.uk/software/311221/service-management-automation-x-smax

> SMAX (Service Management Automation X) is a software suite that offers advanced IT Service Management (ITSM), IT asset management (ITAM), and enterprise service management (ESM) capabilities. SMAX is based on embedded machine learning and analytics, and offers ITIL-aligned ITSM processes, as well as rapid configurations, build-your-own apps, and seamless upgrades with codeless configuration. SMAX also includes features such as a consumer-like service experience with an integrated, intelligent, role-based, self-service portal, and automation for smarter processes, workflows, and tasks, optimizing overall service fulfillment and issue resolution. Additionally, SMAX offers enterprise service management capabilities to extend service management into non-IT functions, such as HR service management.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: OpenText
- **Founded**: 2004

## Commercial Context

- **Starting Price**: US$79.00
- **Pricing model**: Per User
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom

## Features

- API
- Analytics
- Automated Routing
- Change Management
- Customer Support
- Generative AI
- Help Desk Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Self Service Portal
- Support Ticket Management

## Integrations (9 total)

- GitHub
- Google Cloud
- JIRA Service Management
- Jenkins
- Microsoft Azure
- Microsoft Power Automate
- Microsoft Teams
- WhatsApp
- Workday HCM

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [IT Service Software](https://www.softwareadvice.co.uk/directory/4207/it-service/software)

## Related Categories

- [IT Service Software](https://www.softwareadvice.co.uk/directory/4207/it-service/software)
- [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software)
- [IT Ticketing Systems Software](https://www.softwareadvice.co.uk/directory/1630/it-ticketing/software)
- [ITSM Tools](https://www.softwareadvice.co.uk/directory/4296/itsm/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
2. [Freshservice](https://www.softwareadvice.co.uk/software/436317/freshservice) — 4.5/5 (685 reviews)
3. [JIRA Service Management](https://www.softwareadvice.co.uk/software/116349/jira-service-management) — 4.5/5 (763 reviews)
4. [SysAid](https://www.softwareadvice.co.uk/software/158389/sysaid-it-crm) — 4.5/5 (511 reviews)
5. [ManageEngine ServiceDesk Plus](https://www.softwareadvice.co.uk/software/360387/manageengine-servicedesk-plus) — 4.4/5 (227 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/311221/service-management-automation-x-smax)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/it-service/service-management-automation-x-smax-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/311221/service-management-automation-x-smax> |
| en-GB | <https://www.softwareadvice.co.uk/software/311221/service-management-automation-x-smax> |
| en-IE | <https://www.softwareadvice.ie/software/311221/service-management-automation-x-smax> |
| en-NZ | <https://www.softwareadvice.co.nz/software/311221/service-management-automation-x-smax> |

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