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SolarWinds Service Desk
4.6
Overall rating
Reviews
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About SolarWinds Service Desk
SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support.
SolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser.
SolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.
SolarWinds Service Desk pricing
SolarWinds Service Desk does not have a free version but does offer a free trial. SolarWinds Service Desk paid version starts at US$39.00/month.
Starting Price:
US$39.00/month
Free Version:
No
Free trial:
Yes
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SolarWinds Service Desk Reviews for UK Users
Feature rating
5 reviews of 574
View all reviews
Lillian
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 21/08/2023
Solarwinds has an excellent ticketing system
It's been a long time since I last logged a help desk ticket. I think they've made some amazing improvements to their service, and now they can hold their own against JIRA and their entire suite.
Pros
Users can see where their requests are in the IT department's queue, and the department can stay organized. A revolutionary advance in Service Desk/Help Desk ticketing systems. Enabled IT support staff to generate user-specific support tickets with greater specificity. They all fulfilled different functions.
Cons
The SolarWinds app did not provide the end user with many options to create their own ticket. We switched to local JIRA because it used to avoid self-service.
Misty
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 27/01/2024
Prefect system for the right business structure
This is prefect product for my company and I am very happy with the software and I’m not looking to change any time soon.
Pros
Being a IT services company with multiple clients and different networks and tenants. Helps cut down my task and admin duties in half.
Cons
The price is high compared to other options but the integrations it offers is worth it to my business structure.
Rasheed
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 16/12/2024
System Support Tehnician
My overall experience has been good with the application due to the multiple networks i monitor on a day to day basis which make it easy to preempt issues.
Pros
Easy access to monitoring multiple networks
Cons
Lack of technical support to direct comments, questions or query's to
Dan
- Industry: Renewables & Environment
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
2
Reviewed on 23/03/2023
On-Premise product thatrequires some hefty configuration
We needed a product that did not cost much and would obey ITIL standards.The tool does the above, but it requires vast knowledge on how to set up, admin and implement changes.The end users seemed to go along with the tool, but when basic changes needed to be made, you always looked for the one person who knew how the original setup was done, as it was the only way of making the changes safely.
Pros
I like the securityI like the interfaceI think it's a fairly good value as we bought a perpetual license.ROI is fairly good.
Cons
It is hard to configure, relying on the command line to do many things and not easy to train admin users on administrating this tool.
Alternatives Considered
DamewareReasons for Switching to SolarWinds Service Desk
It was cost-effective for what we needed and the size of our user base.
aaron
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 18/12/2024
SolarWinds Review
Pros
accuracy of timeline and real time viewing
Cons
no actual call support to troubleshoot or actual real person to explain or breakdown a solution to any issues at hand
