--- description: Review of Lumoa Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Lumoa | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Text Mining Software](/directory/4785/text-mining-software/software) > [Lumoa](/software/303311/lumoa) # Lumoa Canonical: https://www.softwareadvice.co.uk/software/303311/lumoa Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/303311/lumoa?page=2) > Lumoa combines real-time analysis of customer feedback with insights from AI and chatbot technology. It allows you to take action on customer feedback in real-time so that you can act like a hero, fighting off competitors as they come. With real-time analysis, businesses can take action on customer feedback immediately and improve their customer experience. The platform transforms information gathered from multiple sources into actionable insights that improve how brands interact with their audiences. Lumoa combines customer lifecycle management and customer feedback into a single view. > > Verdict: Rated **4.4/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 12 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Netigate - **Founded**: 2005 ## Commercial Context - **Starting Price**: €629.00 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Free Trial - Free Simple Plan- 5629 euro/month Professional Plan - 1199 euro/month Enterprise Plan - Custom pricing (Prices depend on the amount of feedback users want to analyze) - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Finnish, German, Swedish - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia & Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Cuba and 69 more ## Features - 360 Degree Feedback - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - Boolean Search - CES Survey Structure - CRM - CSAT Survey Structure - Categorisation/Grouping - Chatbot - Collaboration Tools - Commenting/Notes - Customer Experience Management - Customer Segmentation - Customisable Branding - Customisable Forms - Customisable Questions ## Integrations (20 total) - Decipher - Freshdesk - GENESYS - Giosg - Gmail - Help Scout - HubSpot CRM - Instagram - Intercom - Microsoft Outlook - Salesforce.org Nonprofit Cloud - ServiceNow - SurveyHero - SurveyMonkey - Surveypal ... and 5 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Text Mining Software](https://www.softwareadvice.co.uk/directory/4785/text-mining-software/software) ## Related Categories - [Text Mining Software](https://www.softwareadvice.co.uk/directory/4785/text-mining-software/software) - [Customer Success Software](https://www.softwareadvice.co.uk/directory/4628/customer-success/software) - [Review Management Software](https://www.softwareadvice.co.uk/directory/4285/review-management/software) - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) - [Customer Satisfaction Software](https://www.softwareadvice.co.uk/directory/4627/customer-satisfaction/software) ## Alternatives 1. [Zonka Feedback](https://www.softwareadvice.co.uk/software/165274/zonka-feedback) — 4.8/5 (68 reviews) 2. [Netigate](https://www.softwareadvice.co.uk/software/90301/netigate) — 4.6/5 (25 reviews) 3. [Chattermill](https://www.softwareadvice.co.uk/software/384200/customer-experience-analytics-platform) — 4.5/5 (25 reviews) 4. [Keatext](https://www.softwareadvice.co.uk/software/163243/keatext) — 3.8/5 (19 reviews) 5. [Enterpret](https://www.softwareadvice.co.uk/software/386552/enterpret) — 4.8/5 (6 reviews) ## Reviews ### "Lumoa is a great value for money and helps the organization to improve its customer satisfaction" — 5.0/5 > **Mika** | *5 April 2022* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: 1. Lumoa is very inexpensive compared to other more high-end products, yet has really good capabilities, even better than some of the high-end products. 2. Lumoa is very responsive to all good ideas from customers and we have seen several ideas end up into the product in no time and several others that are in the backlog. 3. The analytics capabilities are really good even though you may not get the best possible tool set from Lumoa only, so you may need to look for other tools to fulfill surveying and sending the invites. 4. Lumoa does not count users - meaning you can spread the voice of customer in your organization freely and this really is the differentiation to other tools. > > **Cons**: 1. Surveying and survey invites are poor in Lumoa and its partners / sub-contractors 2. Not yet much out-of-the-box connectivity to mainstream solutions 3. Data model does not recognize Customer entity 4. Sensitive information handling capabilities needs to be developed further > > Lumoa is very responsibe, flexible and easy to work with. They always want you to succeed in your own objectives and genuinely helps you to succeed. However, Lumoa is very small organization thus has very limited resources. Sometimes you might expect certain things to happen more in timely manner. ----- ### "Very happy with Lumoa after one year of use" — 5.0/5 > **kjetil** | *26 October 2022* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: It's easy to implement, it's intuitive for new users, and it has a high degree of flexibility. > > **Cons**: The reporting function could be better with more flexibility to set up specialized reports with a more professional and visual look > > All in all very satisfied with the tool, and it gives valuable insights into what is driving the customer experience on a dayly basis. ----- ### "Great employee insights\!" — 4.0/5 > **Christian** | *20 April 2021* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: That we in an easy way could monitor employee engagement. > > **Cons**: Some features are missing, but the Lumoa team are constantly developing the product and implementing new cool features that makes the process easier. ----- ### "Info at my finger tips" — 5.0/5 > **KEITH** | *4 June 2020* | Maritime | Recommendation rating: 10.0/10 > > **Pros**: The feature rich functionality allows me to dig deep into the data and slice it into bite-sized discernible information > > **Cons**: I need to improve my knowledge and explore its full capabilities. > > Top notch from working with \[SENSITIVE CONTENT HIDDEN\] to the product's functionality. ----- ### "Easy to use and great support" — 4.0/5 > **Linus** | *15 November 2022* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Simplicity to set up, collect and analyse data and to spot trends which affects our customer experience. > > **Cons**: Further development ot share data with others throughout the organisation who does not have the time to log on and go through the tool to find insights. > > We are using Lumoa to get a greater and deeper understanding of the customers overall experience with our brand and how we can make changes to better the experience. By using Lumoa our internal understanding has gone up and there is a great interest within the organisation to learn more ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/303311/lumoa?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/303311/lumoa) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data