--- description: Review of Firsthand Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Firsthand | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Alumni Management Software](/directory/3586/alumni-management/software) > [Firsthand](/software/302316/firsthand) # Firsthand Canonical: https://www.softwareadvice.co.uk/software/302316/firsthand Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/302316/firsthand?page=2) > Firsthand is a web-based networking and careers development platform designed to help students, professionals, and job-seekers engage with engage with prospective employers and find jobs or internships through mentoring programs and virtual events. Administrators can create online communities to enlist student ambassadors and recruit alumni as mentors to current students, while employers can use the platform to find and engage candidates who fit their company. Students and jobseekers can use Firsthand to connect with experienced mentors in their field of interest, to receive firsthand knowledge about specific industries or roles, conduct mock interview, and have their resumes critiqued. Firsthand also ranks and benchmarks employers based on a range of criteria including DE\&I, company culture and prestige, allowing applicants to make informed decisions about who they want to work for. > > Verdict: Rated **4.5/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 41 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Firsthand - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$7,600.00 - **Pricing model**: Per Feature - **Pricing Details**: Firsthand pricing starts at $7600 per year. Contact Firsthand for further pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, France, Germany, Ireland, Italy, Mexico, Netherlands, South Africa, United Kingdom, United States ## Features - AI-based Matching - API - Action Item Tracking - Activity Dashboard - Appointment Scheduling - Attendance Management - Attendee Management - Campaign Management - Career Development - Chat/Messaging - Conferencing - Content Library - Customisable Branding - Email Marketing - Engagement Tracking - Event Management - For Alumni Associations - Fundraising Management - Job Board - Lead Generation ## Integrations (7 total) - Blackbaud Enrollment Management System - Ellucian - Google Calendar - LinkedIn for Business - Microsoft Outlook - NetSuite - Simplicity ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Alumni Management Software](https://www.softwareadvice.co.uk/directory/3586/alumni-management/software) ## Related Categories - [Alumni Management Software](https://www.softwareadvice.co.uk/directory/3586/alumni-management/software) - [Mentoring Software](https://www.softwareadvice.co.uk/directory/4502/mentoring/software) - [Virtual Event Software](https://www.softwareadvice.co.uk/directory/4601/virtual-event/software) ## Alternatives 1. [Vaave](https://www.softwareadvice.co.uk/software/82470/vaave) — 4.8/5 (400 reviews) 2. [Almabase](https://www.softwareadvice.co.uk/software/124528/almabase) — 4.7/5 (144 reviews) 3. [Potentiality](https://www.softwareadvice.co.uk/software/232597/potentiality) — 4.8/5 (27 reviews) 4. [AlumnForce](https://www.softwareadvice.co.uk/software/95459/alumnforce) — 4.8/5 (92 reviews) 5. [ToucanTech](https://www.softwareadvice.co.uk/software/121168/toucantech) — 4.9/5 (151 reviews) ## Reviews ### "Firsthand and support" — 5.0/5 > **Alex** | *17 August 2020* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: When looking for a mentoring program, we did look and research a variety of options. We like the look, feel, and resources provided by Firsthand. We thought it would help our members see the value in a system like this. Above all, their customer support has been incredible, and we really appreciate their continued support of our efforts. > > **Cons**: Like many new initiatives, we've been continuing to work on our rollout and getting our members to use a new platform. However, Firsthand has been great in working with us to brainstorm ideas and help however they can. > > I've really enjoyed working with the Firsthand team. They are quick to respond and focused on service. ----- ### "Invaluable Product" — 5.0/5 > **Dean** | *18 August 2020* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: Students need career advice from professions in their field of interest, as they respect the advice from a professional more than that of their school career advisor. Firsthand makes connecting with these professionals easy and unintimidating. > > **Cons**: A few students have complained that the professional does not respond to inquiry; but, this doesn't happen very frequently. > > I've been subscribing to Firsthand (Evisors) for over 10 years. It's a valuable service in any career management office. It's also a pleasure to work with the friendly, professional support staff at Firsthand. ----- ### "First Impressions" — 3.0/5 > **Richard** | *13 August 2020* | E-Learning | Recommendation rating: 5.0/10 > > **Pros**: The basis of the software is great especailly now as a lot of connecting and mentoring must be done virtually. Customer service has been generally excellent. The platform has a lot of potential and another plus is that the algorithm feature provicdes an opportunity to change it to fit our organization's needs. > > **Cons**: Many features are only customizable on FirstHand's end, so some things that would be easy to fix have to go through multiple channels prior to being fixed. The email features could be improved aesthetically. There is also no option to assure that those logging on to the platform are eligible to use the GAIN platform since it is restricted to NAI members. ----- ### "Good option for mentor programs but better search required" — 4.0/5 > **Jillian** | *19 August 2020* | Education Management | Recommendation rating: 6.0/10 > > **Pros**: I like the user interface with LinkedIn functionality to include in profile. I like the videos as well. The new function of being able to email direct has been great- previously it was an inconvenience with having to login first to send a message. > > **Cons**: It is difficult to navigate the search. Because terms are not customized, there is a big variation of search outputs. Can discourage users from using the tool as they mistakenly think there is no one that fits their interest area. > > We are trying to link university students and alumni with mentors. Many people have positive experiences with it. Overall, the experience has been positive, with exception of the search functionality that I find frustrating. There have been a few times when my customer service request went unanswered. Overall it is easy to use. ----- ### "Great Benefits for Students, Difficult to Increase Usage" — 4.0/5 > **Heather** | *18 August 2020* | Higher Education | Recommendation rating: 5.0/10 > > **Pros**: Webinar library (especially now that users can search by keywords) > > **Cons**: When we were using the Advisor platform, it was difficult to use the platform and when they did, many requested meetings were never completed, which made it seem static and an unreliable place to ensure mentorship was taking place. There was also missing functionality, such as a count (total number) of advisors after entering search criteria. > > In theory, I love the potential benefits of the platform. But without a dedicated marketing staff member, it quickly became static and not an immediately used/intuitive system for students to pursue with their own initiative. For example, we use CandidCareer, and that seems to be easier for students to find and use on their own. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/302316/firsthand?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/302316/firsthand) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data