--- description: Review of Spidergap 360 Feedback Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Spidergap 360 Feedback | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Human Resources Software](/directory/4198/hr/software) > [Spidergap 360 Feedback](/software/30205/spidergap) # Spidergap 360 Feedback Canonical: https://www.softwareadvice.co.uk/software/30205/spidergap Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.uk/software/30205/spidergap?page=2) > Spidergap is a cloud-based 360 degree feedback tool designed for businesses of all sizes. You can use out-of-the-box templates to start collecting feedback immediately, or you can fully customize your questionnaires to include competencies and behaviors that you value most. A top-rated Software Advice solution for over 7 years running, most organizations select Spidergap for their award-winning consultative support and their easy-to-manage process that allows you to scale from 10 to 10,000+ participants with little effort. Your employees will love receiving engaging feedback reports that are not only easy to understand, but fully actionable — resulting in your organization getting big return-on-investment. > > Verdict: Rated **4.8/5** by 116 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 116 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Spidergap - **Location**: London, UK - **Founded**: 2011 ## Commercial Context - **Starting Price**: £1,099.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Spidergap pricing starts at $1,099 per year. This includes unlimited award-winning support, project consultation calls with a dedicated 360° feedback expert, and unlimited free reassessments for one year. Costs decrease as volume increases, with enterprise pricing as low as $9.89 per feedback recipient, and you’ll never pay extra for feedback providers. Arrange a demo call with a 360° expert to receive an exact cost tailored to your project’s needs. No contracts. No commitments. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Czech, Danish, Dutch, English, European Portuguese, French, German, Greek, Hungarian, Irish, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Thai, Traditional Chinese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - 360 Degree Feedback - API - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - Appraisal History - Assessment Management - Benchmarking - Competency Management - Continuous Feedback - Customisable Branding - Customisable Forms - Customisable Questions - Customisable Reports - Customisable Templates - Dashboard - Data Import/Export - Email Reminders - Employee Database - Employee Management ## Integrations (1 total) - Microsoft Excel ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Human Resources Software](https://www.softwareadvice.co.uk/directory/4198/hr/software) ## Related Categories - [Human Capital Management Software](https://www.softwareadvice.co.uk/directory/1867/hcm/software) - [Human Resource Apps](https://www.softwareadvice.co.uk/directory/1879/mobile-app/software) - [Online HR Software](https://www.softwareadvice.co.uk/directory/369/web-based-hr-software/software) - [360 Degree Feedback Software](https://www.softwareadvice.co.uk/directory/2081/360-degree-feedback/software) - [HR Software for Nonprofits](https://www.softwareadvice.co.uk/directory/367/nonprofit/software) ## Alternatives 1. [Vantage Circle](https://www.softwareadvice.co.uk/software/106530/vantage-circle) — 4.7/5 (5122 reviews) 2. [BambooHR](https://www.softwareadvice.co.uk/software/27196/bamboohr-payroll) — 4.6/5 (3108 reviews) 3. [Hrider](https://www.softwareadvice.co.uk/software/449683/HRider) — 4.8/5 (86 reviews) 4. [RUN Powered by ADP](https://www.softwareadvice.co.uk/software/422321/run-powered-by-adp) — 4.6/5 (1333 reviews) 5. [Achievers](https://www.softwareadvice.co.uk/software/59174/achievers) — 4.8/5 (2907 reviews) ## Reviews ### "Intuitive design and outstanding support" — 5.0/5 > **Victoria** | *6 August 2024* | Human Resources | Recommendation rating: 10.0/10 > > **Pros**: Fast (lightening speed) replies on any inquiries. Live support from their team to walk through questions. Low learning curve, very intuitive design. Accommodates second languages very well. Report formats are excellent and suited our purposes very nicely. > > **Cons**: Some very minor non-translatable areas, but these were quickly responded to by the team. Other than that, it can't find another area that is weak\! > > Quick to learn, easy to use, fast and friendly service team. A highly customizable, flexible tool. A great choice for any size organization. Highly recommend this product after scanning the options - fit the criteria - competitively priced, smart, intuitive reporting, amazing support team. The difference-maker was the reporting. It's simple to understand and interpret with employees. ----- ### "Thorough & Customizable 360 Tool at Very Reasonable Pricing" — 5.0/5 > **Christina** | *22 December 2025* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: Easy to learn product, and there are helpful resources to get you up to speed on your first survey. Highly customizable (and easy to do). Affordable, given all the features. If you want a 360 or similar tool that you can customize for your specific needs, this is it. We also use it for mini 360s (aka Pulse Surveys to track progress), works perfectly for that, and the reporting can be customized to make sense for the use case. While we can't use this optional feature (see below), the ability for the person receiving feedback to select their raters through the system, click a button and have their supervisor review and make edits or approve, is an extremely great and time-saving feature, primarily for HR leaders who are running internal 360s. > > **Cons**: Overall, extremely happy with this service. None of this is a deal-breaker, but there are certain small features that could be nice additions, especially for customers like us who manage various client 360s (instead of internally-ran 360s). This includes: the ability to intervene during the rater selection phase (our clients are leaders/coachees at various companies, who, despite giving them clear instructions on how to select their raters, i.e., 3+ peers, direct reports, etc., will still often not follow those instructions. Same with supervisors, who may not know that there are minimums, etc.), so because of that, we have to manually ask the coachees to fill in their raters and get it approved, so that we can review and upload to the system manually. Also, sending reminders is easy to do from the system, however, it would be nice if there was a way to set up automatic reminders, and at a cadence of your choosing. Also, I need to periodically send the coachee an update of who hasn't yet responded, so it would be helpful to be able to quickly sort and export the name, email, and survey link of those remaining, as we often ask the coachee to follow up directly with raters who haven't yet responded as the deadline is coming near. > > Overall, fantastic. This is exactly the type of product I was looking for. The pricing is transparent and affordable (no hidden fees or anything like that). Customer Service is extremely helpful, transparent, thorough, professional, and quick to respond during their business hours (I had tons of questions before signing up and they had lots of patience answering them all). I actually have already shared my recommendation of this product with others. ----- ### "Spidergap is a decent, middle-of-the-road 360 software that gets the job done" — 3.0/5 > **Joe** | *19 January 2018* | Computer Software > > **Pros**: Easy to use if you only have one or two people to review. The relationship between quantitative ratings and comments is clear. > > **Cons**: Missing a lot of basic features such as saving a draft (I can't tell you how many reviews I've lost due to accidentally closing a tab, submission errors, etc.). The way the software visualizes feedback can be terribly misleading. It paints a very bleak picture for areas for improvement, and doesn't take into account that the feedback is relative to all other feedback. For example, if my lowest rating is a 4/5 in three areas, those three areas will be visualized in a dark red and called out as weaknesses, despite the fact that I scored high on them. ----- ### "360 Winner - Spidergap" — 5.0/5 > **Sabrina** | *12 January 2026* | Civic & Social Organization | Recommendation rating: 10.0/10 > > **Pros**: Spidergap is user-friendly and has fantastic support that is available every step of the way. It is a comprehensive, cost-effective tool with functionality that makes it easy to track progress throughout the process. > > **Cons**: I wish there were a way to set limits on how many feedback requests one person can get; however, I realize that is tough for a system to automate. > > My experience has been positive from start to finish. The implementation process was simple, and the support has been exceptional. I love the visibility to each step of the process, allowing me to track progress along the way. The reminder emails are very helpful in holding team members accountable. The feedback reports are simple to make meaning from and easy to customize based on your needs. The organization-level reporting is fantastic to identify org-wide trends to inform development opportunities. ----- ### "Great Platform & Easy to Use" — 5.0/5 > **Julia** | *27 January 2025* | Chemicals | Recommendation rating: 10.0/10 > > **Pros**: The platform is easy to use from all sides. > > **Cons**: N/A I currently have no complaints since i have experienced no issues yet. > > Fantastic, great support. My questions are answered quickly from the support team, and the platform and user experience is great from an Admin perspective and an end-user perspective. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.uk/software/30205/spidergap?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/30205/spidergap) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data