--- description: Review of Glassbox Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Glassbox | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Mobile Analytics Software](/directory/4372/mobile-analytics/software) > [Glassbox](/software/301833/glassbox) # Glassbox Canonical: https://www.softwareadvice.co.uk/software/301833/glassbox Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/301833/glassbox?page=2) > Designed for businesses in insurance, travel, telecommunications, retail and other industries, Glassbox is a cloud-based solution that helps streamline web analytics via session replay, customer journey mapping, heatmaps and more. Key features include funnel analysis, record keeping, interaction tracking, performance metrics, big tracking and third-party integration. Additionally, the platform also provides customer support via chat, phone, FAQs and more. > > Verdict: Rated **4.9/5** by 54 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 54 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Glassbox Digital ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Contact Glassbox Digital for pricing details. - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Botswana, British Virgin Islands and 147 more ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Application Management - Availability Testing - Behavioural Analytics - Campaign Management - Chat/Messaging - Collaboration Tools - Compliance Management - Configurable Alerts - Conversion Rate Optimisation - Conversion Tracking - Customer Activity Tracking - Customer Experience Management - Customer Journey Mapping - Customer Segmentation - Customisable Forms ## Integrations (3 total) - Adobe Analytics - Google Analytics 360 - Qualtrics LTI ## Support Options - Chat ## Category - [Mobile Analytics Software](https://www.softwareadvice.co.uk/directory/4372/mobile-analytics/software) ## Related Categories - [Mobile Analytics Software](https://www.softwareadvice.co.uk/directory/4372/mobile-analytics/software) - [Heatmap Software](https://www.softwareadvice.co.uk/directory/4234/heatmap/software) - [Customer Experience Software](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software) - [Website Monitoring Software](https://www.softwareadvice.co.uk/directory/4550/website-monitoring/software) - [Customer Journey Mapping Tools](https://www.softwareadvice.co.uk/directory/4004/journey-mapping/software) ## Alternatives 1. [Hotjar](https://www.softwareadvice.co.uk/software/136486/hotjar) — 4.6/5 (539 reviews) 2. [Microsoft Clarity](https://www.softwareadvice.co.uk/software/402208/microsoft-clarity) — 4.8/5 (56 reviews) 3. [Smartlook](https://www.softwareadvice.co.uk/software/172537/smartlook) — 4.7/5 (136 reviews) 4. [Contentsquare](https://www.softwareadvice.co.uk/software/317780/contentsquare) — 4.8/5 (116 reviews) 5. [Lucky Orange](https://www.softwareadvice.co.uk/software/324513/lucky-orange) — 4.7/5 (260 reviews) ## Reviews ### "Mobile Engagement" — 5.0/5 > **Darwin** | *26 July 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The best capability of Glassbox is the level of data that the system captures on the user journey. From this wealth of data Glassbox is able to analyze the friction points in our app and point me as a product owner to where I should be focusing my time. it simply works and we can trust its insights > > **Cons**: It took us some time to configure the reports we wanted to our liking. there are some features in Glassbox which i feel could look better - but we can trust the data so that is the most important thing > > Very good - I am happy we have this solution in our tech stack, we can make the right business decisions based on data. The Glassbox team itself has been very helpful ----- ### "Observe and analyze" — 5.0/5 > **Kurian** | *28 January 2024* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: I like the ability to observe and analyze the internal workings of my application . its very beneficial in debugging , optimising performance and understanding the user interactions . Also very useful in viewing the understanding user experience and see the users actual interaction with the application and flow through the different pages and end to end flow in the user session for analsyis and troubleshooting . > > **Cons**: I have felt from my usage of glassbox , the below improvements will provide a better experience and helpful in troubleshooting and debugging . A better Dashboard which provide more overview of the user experience and teh errors they would have seen while accessing teh application and the response times and user experience which they have when they use the application . Also a better error analysis page with more features which provide more recording sessions of users which have seen 500 /600 errors or specific application errors . Also better performance whicle accessing teh recordings . ----- ### "Better transactions with our customers" — 4.0/5 > **chris** | *17 October 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: I like the way Glassbox gives me the number and percentage of successful and unsuccessful transactions found in our systems in details. the numbers help us prioritize the important scope of our site to be optimized, improved and correct. It suggests well which part of our site is needing improvements and fixing so that there will be more site visit and transactions with our customers. > > **Cons**: I think Glassbox could improve by having more options to customize reporting views and elements for funnel creation. Technically, the elements should be customizable in my access so that I can perform my analyses better. With better funneling, I could perform better and faster creation of my reports to my superiors. This insights will help us better or sites and operation. But, so far, the funnel creation really helps, I just hope there are better options to custom depending on the criteria we needed. ----- ### "Understanding what our customers do" — 5.0/5 > **Dror** | *27 November 2023* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Before Glassbox we had a very hard time understanding what the user actually did, and in Glassbox it's so easy to track his actions and see exactly the flow and the steps he took > > **Cons**: I'm not familiar with the system in a good level, and maybe that is the problem - it sometimes seems too complicated if you're not familiar with all the (amazing) features. ----- ### "Very straightforward" — 5.0/5 > **Alex** | *29 November 2023* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: A I appreciate Glassbox for its straightforward user interface. It's exceptionally simple, making it accessible even to users who are not familiar with it, as they can easily understand what to do. Furthermore, the session recording feature in Glassbox has exceeded my expectations. While I've previously worked with other third-party vendors for session recording, Glassbox stands out by providing exactly what we need, and its handling of background requests is exceptional. > > **Cons**: I believe it would enhance the user experience if Glassbox introduced a dark mode, considering that the current UI is quite bright and predominantly white. Additionally, within the session recording feature, there appear to be some spam or irrelevant requests that could potentially be muted or filtered. Lastly, there seems to be an issue with deep linking, as when I receive a link to a specific tab in Glassbox and click it without prior login, it redirects me to the login page. After successfully logging in, instead of taking me directly to the tab from the link, it directs me to the main page. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/301833/glassbox?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/301833/glassbox) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data