Eyefinity Practice Management

4.1
Overall rating
Reviews

4.1
Overall rating
Reviews

About Eyefinity Practice Management

Eyefinity Practice Management is a cloud-based practice management solution that enables your staff to connect, collaborate and stay informed with real-time notifications. It automates and simplifies common daily tasks and drives efficiency through an easy-to-use interface. Eyefinity Practice Management offers features such as time and attendance tracking, client billing, practice management, time management, billing and accounting, payroll and HR management. Additionally, users can gain insights into the performance of staff and processes via custom reports. It also includes a mobile app that allows users to access patient data and other details. Pricing details are available on request and support is extended via email and other online measures.
Eyefinity Practice Management Software - Eyefinity Practice Management appointment calendar
Eyefinity Practice Management Software - Eyefinity Practice Management patient overview and Eyefinity EHR doctor agenda
Eyefinity Practice Management Software - Eyefinity Practice Management patient overview
Eyefinity Practice Management Software - Eyefinity Practice Management eyeglass order
Eyefinity Practice Management Software - Eyefinity Practice Management claim management
Eyefinity Practice Management Software - Eyefinity Practice Management reports view
Eyefinity Practice Management video
Eyefinity Practice Management Software - Eyefinity Practice Management appointment calendar - thumbnail
Eyefinity Practice Management Software - Eyefinity Practice Management patient overview and Eyefinity EHR doctor agenda - thumbnail
Eyefinity Practice Management Software - Eyefinity Practice Management patient overview - thumbnail
Eyefinity Practice Management Software - Eyefinity Practice Management eyeglass order - thumbnail
Eyefinity Practice Management Software - Eyefinity Practice Management claim management - thumbnail

Eyefinity Practice Management pricing

Eyefinity Practice Management does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

Alternatives to Eyefinity Practice Management

Compulink Healthcare Solutions

Compulink Advantage is an all-in-one database EHR solution for specialty practices such as optometry, ophthalmology,...

Eyefinity Practice Management Reviews for UK Users

Feature rating

Value for Money
3.7
Functionality
3.6
Ease of Use
3.8
Customer Support
3.7
5 reviews of 16 View all reviews
Meg
Meg
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
3

5
Reviewed on 08/11/2022

Great PMS

Pros

It's cloud based and easily accessible. The appearance doesn't seem to be update too often so once you learn to use it, you should be fine.

Cons

Sometimes bulky to navigate from one section of the software to the other.

Response from Eyefinity

Hi Meg,

We're glad that your switch to Eyefinity Practice Management is going well and proving to be a great fit! Our team is committed to providing a solution that supports practices and their needs.

If you'd like to share more and have any suggestions for the navigation or other enhancement ideas, we encourage you to join our Support Community (https://eyefinitycommunities.force.com/eyefinitysupport/s/login).

Thanks again for your review!

Replied 16/11/2022
Charlotte
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
2

4
Reviewed on 11/03/2024

GREAT with VSP, not so great with other insurances

it works for us but took a long time to get to that point.

Pros

filing VSP claims is super easy and managed very well, payments come fast, and ordering product is very simplified and dummy-proof.

Cons

filing any other insurance, especially health insurance, is a very time consuming task

Response from Eyefinity

Hi Charlotte –

Congratulations on your recent transition to Eyefinity Practice Management and Eyefinity EHR! Change is never easy, so we are happy to hear that your experience with our product has been mostly positive.

Like you, we are always evaluating our business to uncover new efficiencies and areas for improvement, so we greatly value user feedback to help us focus our efforts where we can make the greatest impact. Eyefinity has partnered with many industry-leading companies to complement our solutions with additional features and enhanced workflows – such as eligibilities and billing for non-VSP patients.

To help propel newer users into super-user status, each year Eyefinity hosts multiple in-person training conventions across the U.S. We hope you’ll find one that works for your schedule so you can connect with a peer network and begin sharing best practices.

Thank you for taking the time to share your thoughts with us – and others!

- The Eyefinity Team

Replied 12/03/2024
Star
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
2
Ease of Use
1
Customer Support
2

3
Reviewed on 22/04/2022

Updates ruined this software for me

This is the worst program I have used, but at least there were ways to work around all the silly processes. Recently they did an update and the program is actually worse! The updates make it very difficult to see what the total and paid amounts are, among a number of other things that make the process more complicated. Whomever is designing this is certainly not using it in the real world. You will need to learn all the workarounds, because the work flow doesn't work effectively most of the time.
Oh, and if VSP is not the majority of your sales, trying to put in non-VSP orders is a joke. Even with VSP, it doesn't work correctly a lot of the time. You get a red skittle, or the insurance won't pull into the system. If you end up going online to file the claim enough, you begin to ask yourself what the point is of having this system. The system is not synced well enough with VSP to avoid incorrect claims.
Trying to reach customer service is an all day adventure. Don't believe it when you are given the option to leave a message. You will be disconnected most of the time.

Pros

There is a workaround for most things. Running VSP orders become simpler, when the system works and does not give you an error, a red skittle, or an insurance rejection that causes you to have to go online and do it manually.

Cons

The workaround processes tend to become the norm since the program usage is not simple. There are too many button clicks that do nothing. The update made the system even less logical and simple.

Response from Eyefinity

Star,

Thank you for taking the time to offer feedback on Eyefinity Practice Management. It's unfortunate to learn that we haven't offered you the best experience and that our software isn't meeting your expectations. Honest feedback like yours points us in the right direction.

We would like to learn more about your experience and hope you will reach out to our Customer Success Managers at [email protected].

Replied 19/05/2022
AJ
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 09/12/2019

Efficient and Stable with Continuous Improvement

Pros

Full integration with VSP and ease of use especially for front end sales. Continuous improvement and they listen to feedback. As a small team, helps to ensure our workflow is less duplicative and more effecient.

Cons

Doesn't currently allow for integration deeply with other insurance order placement; but then again there probably aren't any services out there that do. Hoping that with time the reporting feature can be more open to customization and friendly to real time data analysis vs having to download and pivot.

Alternatives Considered

Compulink Healthcare Solutions

Switched From

EyePegasusEHR

Reasons for Switching to Eyefinity Practice Management

Cost, ease of use, and user friendly UI.
Kim
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/11/2019

We ♥ EPM

If we ever have an issue or something we can't figure out on our own, EPM support gladly and quickly helps. We have the ability to contact support by phone, facebook and/or email at any time, so we aren't left alone to "deal with" issues.

Pros

There are lots of things...first and foremost is that the programmers are constantly improving and adding features, and lots of times the improvements are based on user feedback. The software is easy to use and has tons of reports to analyze data.

Cons

Actually, the thing I like the least is all the clicking that's necessary to complete orders...however, all those clicks ensure that we are processing an order that's available (i.e. progressive lens is available in the material and color the patient wants), so in reality it's a good thing :)

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