---
description: Review of Pega Customer Service Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Pega Customer Service | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Pega Customer Service](/software/300039/pega-customer-service)

# Pega Customer Service

Canonical: https://www.softwareadvice.co.uk/software/300039/pega-customer-service

> Pega Customer Service tracks and analyzes the performance of customer service teams, making it easy to identify opportunities for improvement. The platform allows users to automate various processes like service ticket creation and status resolution. 

Pega Customer Service provides users with a comprehensive view of customer service operations, including the ability to monitor performance metrics and identify issues across multiple channels. It features an analytics engine that enables organizations to gain insights into customer experience analytics via a unified portal.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 2.0/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Pegasystems
- **Location**: Cambridge, US
- **Founded**: 1983

## Commercial Context

- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Contact Pegasystems for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish
- **Available Countries**: United States

## Features

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- CRM
- Collaboration Tools
- Communication Management
- Contact Management
- Customer Engagement
- Customer History
- Customer Management
- Customer Segmentation
- Customisable Reports
- Dashboard
- Data Visualisation
- Email Management
- Live Chat
- Monitoring
- Performance Metrics
- Predictive Analytics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [RPA Software](https://www.softwareadvice.co.uk/directory/4341/robotic-process-automation/software)
- [Portal Software](https://www.softwareadvice.co.uk/directory/4405/portal/software)
- [Knowledge Management Software](https://www.softwareadvice.co.uk/directory/1884/knowledge-management/software)
- [Customer Experience Software](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software)

## Alternatives

1. [monday.com](https://www.softwareadvice.co.uk/software/131008/monday-com) — 4.6/5 (5726 reviews)
2. [Slack](https://www.softwareadvice.co.uk/software/154669/slack) — 4.7/5 (24046 reviews)
3. [Bitrix24](https://www.softwareadvice.co.uk/software/128326/bitrix24) — 4.2/5 (984 reviews)
4. [eWay-CRM](https://www.softwareadvice.co.uk/software/31005/eway) — 4.5/5 (820 reviews)
5. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Pega Customer Service fulfill basic needs seamlessly." — 4.0/5

> **Akhilesh** | *11 September 2020* | Telecommunications | Recommendation rating: 7.0/10
> 
> **Pros**: All the required tools required for customer service and satisfaction such as ticketing system and the follow up pipeline is well built and the software has seamless integration with different systems which inturn has benefited us by maximum resolution.
> 
> **Cons**: The new feature roll out is very slow and they need to improve customer service quite a lot as we have to wait in queue for a long time on call.
> 
> Satisfactory results with focus to be made on improving new feature and support system.

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### "Slow but effective" — 4.0/5

> **Angel** | *15 June 2021* | Insurance | Recommendation rating: 7.0/10
> 
> **Pros**: Pega is super easy to use and navigate. 

It pre-generates our call script so we don't have to remember what we have to say to a member

The questions we have to ask are provided in pega

We have sections to input our own message based on conversations we had with the members and add any important infomercial the client may need to know about the call.
> 
> **Cons**: Pega gives quite a bit of issues. It will run slow in between calls and sometimes send errors and we have to report it back to management so they can fix the issues\!
> 
> Pega is super easy to use. It helps a lot of employee's do their jobs more easily.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/300039/pega-customer-service)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/pega-customer-service-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/300039/pega-customer-service> |
| en-GB | <https://www.softwareadvice.co.uk/software/300039/pega-customer-service> |
| en-IE | <https://www.softwareadvice.ie/software/300039/pega-customer-service> |
| en-NZ | <https://www.softwareadvice.co.nz/software/300039/pega-customer-service> |

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