---
description: Review of eGain Superchat Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: eGain Superchat | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [eGain Superchat](/software/299428/egain-superchat)

# eGain Superchat

Canonical: https://www.softwareadvice.co.uk/software/299428/egain-superchat

> eGain Chat is a comprehensive live chat solution fronted by automation and including in it the whole gamut of chat capabilities—from reactive chat to proactively offered chat, text chat, video chat, audio chat, and click-to-call interaction as well as the ability to chat via messaging channels like Apple Business Chat, Facebook Messenger, Google’s Business Messages, SMS, WhatsApp, in-app messaging, and any popular messaging channel.

eGain Chat enables businesses to offer real-time chat assistance on a business’s website or mobile app. Agents and consumers can exchange text messages, files, web pages, and knowledge base articles. Live chat works as the perfect escalation channel from virtual assistance or web self-service. Along with the session handover, the chat agent also gets the bot-customer conversation up to that point so that the customer experience is seamless.

Customers and agents can chat over all popular browsers on the customer’s desktop and mobile devices. The software supports multiple languages and enables both one- and two-way audio and video chat interactions. It also supports secure interactions where sensitive customer data like social security or credit card number is masked from agents' eyes. When combined with cobrowsing, a realtime collaboration technology, eGain Chat is a potent sales and service tool.

For smartphone callers waiting in an IVR queue, the service organization can send links for SMS-based customer service for faster service. Elicit customer feedback through end-of-chat surveys. Agent productivity tools like pull chat capability, chat conferencing between agents, supervisors, and customers in the middle of a session, audio alerts in the case of off-hour requests, special and new messages, and more, ensure that agents do more and delight more.

Finally, analytics and reporting ensure that gaps are recognized and staff productivity optimized.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: eGain Corporation
- **Founded**: 1997

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Please contact at info@egain.com
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Brazilian Portuguese, Danish, Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish
- **Available Countries**: United States

## Features

- API
- Activity Dashboard
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Email Management
- File Sharing
- Mobile Access
- Offline Form
- Proactive Chat
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing
- Single Sign On

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)

## Alternatives

1. [WhatsApp](https://www.softwareadvice.co.uk/software/285733/whatsapp) — 4.7/5 (16336 reviews)
2. [Slack](https://www.softwareadvice.co.uk/software/154669/slack) — 4.7/5 (24077 reviews)
3. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1719 reviews)
4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1760 reviews)
5. [Text Request](https://www.softwareadvice.co.uk/software/306855/text-request) — 4.6/5 (1193 reviews)

## Reviews

### "Interactive support tool great for business" — 5.0/5

> **Suzanne** | *1 May 2023* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: Interactive, consumer support tool very helpful for  instant queries with customers but also internal staff questions. Having instant transcripts helps the coaching and development of staff interfacing with customers.
> 
> **Cons**: Could be clearer whether you are talking to a customer or a staff user of the system thereby identifying who you are dealing with. There is.  Time out option which could be longer
> 
> Use for queries direct by customer but also queries from staff in branches who use eGain live chat to get support whilst helping customers. Very helpful instant support with transcript

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/299428/egain-superchat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/live-chat/egain-superchat-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/299428/egain-superchat> |
| en-GB | <https://www.softwareadvice.co.uk/software/299428/egain-superchat> |
| en-IE | <https://www.softwareadvice.ie/software/299428/egain-superchat> |
| en-NZ | <https://www.softwareadvice.co.nz/software/299428/egain-superchat> |

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