CharmHealth

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews

About CharmHealth

CharmHealth, offered by MedicalMine, is a comprehensive suite of healthcare solutions designed to streamline practice management, revenue cycle management, patient engagement, and telehealth services. CharmHealth aims to help providers eliminate obstacles to deliver quality care. The cloud-based products are utilized worldwide, emphasizing the importance of patient access to optimal care and providers' access to advanced technology. With a strong emphasis on scalability, the platform accommodates both large physician groups and growing practices, ensuring a customizable and scalable HIPAA-compliant solution for practitioners. CharmHealth's electronic health records (EHR) system supports efficient care delivery, providing clinical tools to assist healthcare professionals while facilitating simplified access to visit summaries, treatment plans, and integrated AI tools. The patient engagement platform is built to promote prompt access to care, patient-provider interaction, and patient participation in their wellness journey. CharmHealth's practice management solution offers a set of features aimed at enhancing the efficiency and organization of healthcare practices. It provides appointment scheduling with key resources like rooms, IV chairs, etc. Other capabilities include secure document management to transition towards a paperless environment, role-based access control with automatic auditing, and secure messaging for communication between providers and patients. The platform also includes inventory management for medications and supplements, credit card processing for patient billing, and robust analytics and reporting capabilities. Additionally, it provides tools for patient check-in kiosks, real-time insurance eligibility checks, and patient account statement generation. These features support the seamless operation of healthcare practices, optimizing workflows and improving the patient experience. CharmHealth's offerings cater to independent clinics and large enterprises, providing access to analytics, billing, and insurance tools necessary for growth and timely reimbursements for services rendered. Their solutions also include resources such as webinars, podcasts, and a blog series aimed at equipping users with valuable skills and insights. The platform's user-friendly, cloud-based nature allows providers to swiftly onboard and access only the tools and services that align with their specific needs, minimizing unnecessary costs and complexity. CharmHealth provides a robust, user-friendly, and innovative healthcare technology platform, dedicated to enabling quality healthcare while fostering efficiency and engagement in the industry.
CharmHealth Software - CharmHealth EHR system
CharmHealth Software - CharmHealth telehealth solution
CharmHealth Software - CharmHealth medical billing mobile dashboard
CharmHealth Software - CharmHealth RCM dashboard
CharmHealth Software - CharmHealth billing reports & analytics
CharmHealth video
CharmHealth Software - CharmHealth EHR system - thumbnail
CharmHealth Software - CharmHealth telehealth solution - thumbnail
CharmHealth Software - CharmHealth medical billing mobile dashboard - thumbnail
CharmHealth Software - CharmHealth RCM dashboard - thumbnail
CharmHealth Software - CharmHealth billing reports & analytics - thumbnail

CharmHealth pricing

CharmHealth has a free version and does not offer a free trial. CharmHealth paid version starts at US$25.00/month.

Starting Price:
US$25.00/month
Free Version:
Yes
Free trial:
No

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CharmHealth Reviews for UK Users

Feature rating

Value for Money
4.5
Functionality
4.2
Ease of Use
4.3
Customer Support
3.9
5 reviews of 146 View all reviews
Julio
Julio
  • Industry: Medical Devices
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 24/08/2023

Charm for DME Billing

Overall experience

Pros

The best use of Charm for us was having all our patient data in one location that was easily accessible, and well laid out. Ease of use was important in the decision to use Charm. Charm was easy to implement and setup. It is highly customizable and their support is great. It has almost all the features we need to run the practice.

Cons

There is no option for refilling orders for patients. We have to go in and create new encounters each time

Patricia
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 23/01/2025

Great system, cost efficient, high value

I have used for the past 3 years and absolutely love it. They are always upgrading to include and offer more features on both provider and patient side. Great system integration as well.

Pros

user friendly and multiple features with transparent pricing. They are always upgrading to include and offer more features on both provider and patient side. Great system integration as well. Easy setup and plenty of how to videos available on YouTube.

Cons

Support could be a tad friendlier and engaging

Alternatives Considered

Athena, Tebra and Practice Fusion

Reasons for Switching to CharmHealth

Cost friendly for every level from start up to expansion of practice, efficient and built in customization
Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
1

3
Reviewed on 08/01/2025

Great when it works

If they had good customer support, some way to talk to humans in-real-time, and to escalate to support team members that actually understand the platform, it would be nearly perfect.

Pros

For reference, I am a solo practitioner - so I do everything myself. I know how to set up a hyper efficient clinic and I know clinical workflows from both the physician and admin ends. I am also a full-stack web developer, so I know code and I know tech.

I have done deep dive evaluations of most of the EHR's designed for small practices and functional medicine. Overall, Charm is one of the most flexible and customizable EHR's out there, and for a tiny fraction of the price, and it is the one I have used for 10 years. I was an early adopter (I think I signed on in their first few years). I have watched the platform grow and improve (though some parts have gotten worse).

If you are willing to put in the time to customize your experiene you can do a lot with templates and questionnaires.

Cons

Customer / Tech support is non-existant for real platform issues. They do NOT listen to or respond to feedback when they have made problematic changes to the platform. Customer support mostly regurgitates basic user instructions, and they do not really understand the platform. I usually know and understand the platform better than the support teams (or the onboarding teams). I can't even remember the last time I was able to get a human on the phone or chat... usually I am stuck with waiting a week or more for someone that barely speaks English to gaslight me over email, which means I end up just having to find my own workaround for whatever problem we are having.

I also really wish they would allow us to choose what credit card processor we want to work with. BlueFin is a nightmare and we can't take the risk of working with them (see BlueFin review of overcharging, refusing to close accounts, etc) - because that is the only option, we are having to use a completely different scheduling system so we can charge our cash pay patients. Again, they have been getting bad feedback on BlueFin for more than 5 years, and they just will not listen.

Alternatives Considered

Elation Health, OptiMantra and Power2Practice

Reasons for Switching to CharmHealth

Price: most were over $200/mo per practitioner, Charm is $25 Flexibility: Charting process, and Questionnaires are more flexible in Charm than any other system I tested... most EHR's did not allow me to customize my intake forms - which is insane.
Kelsey
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/08/2024

Charm is the BEST

Great! The clinic workflows enhance patient care and efficiency in the office.

Pros

Charm is easy to use. The EHR supports clinic work flow.

Cons

We needed to customize reports and charm team was helpful

Oluwole
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/03/2024

Very customizable

Really good experience. Other than occasional slow response time of technical team, I am pleased.

Pros

Intuitiveness. Easy to use.
Customizable templates, macros, user roles.
Integrated instant messaging for staff, text messaging for patients, fax, referral management.
Ability to customize automation of the RCM.

Cons

Onboarding is brief and not very detailed. However, the intuitiveness sort of compensates. Also, time to response when you reach out for technical support can vary. Sometimes immediately, at other times can take up to a week.

Alternatives Considered

SimplePractice

Reasons for Choosing CharmHealth

Tebra (Kareo) was not flexible enough and did not have robust patient and staff communication ability

Switched From

Tebra

Reasons for Switching to CharmHealth

Better handling of the revenue cycle management

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