--- description: Review of Total Lean Management (TLM) QMS Software Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Total Lean Management (TLM) QMS Software | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Compliance Software](/directory/4363/compliance/software) > [Total Lean Management (TLM) QMS Software](/software/295137/the-lean-machine) # Total Lean Management (TLM) QMS Software Canonical: https://www.softwareadvice.co.uk/software/295137/the-lean-machine Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/295137/the-lean-machine?page=2) > The Lean Machine is disrupting the market by making the best ideas from these client interactions available in an off-the-shelf landscape of 27 integrated modules for Quality, Risk, and Material Management at prices less than half of the competition and including the custom field and system setting systems. TLM modules that are included with every purchase are Audits, Contact Manager (CRM), CAPA, Customer Feedback, Document Management, Electronic Forms, Employees, Employee Feedback, Equipment Calibration, Evaluations, FMEA, Inspections, Inventory/parts, Library, Meetings/Reviews, Metrics, Projects, Purchase Orders, Quality Record Management, Rejected Materials, Risk \& Opportunities, Sales Orders, Strategic Planning, Surveys, Tasks/Events, Training and Work Orders. Other supporting and optional features include user-specific navigational to-do-list (TLM Dashboard) for all modules, integrated e-mail, alerts and escalation, ERP integration, validation documentation support, 21 CFR part 11 compliant, QuickBooks integration, companion web app, custom development projects and linked document extractor. The beauty of the system is that while there are a ton of features, you can customize fields, and the main menu to make it look like what you need to do with it, and any assignments from all the modules roll up to a user-specific navigational dashboard to take users exactly where they need to be to perform that task, so nothing falls through the cracks. The system runs on MySQL and comes with a companion web app for easy access to key areas to allow you to extend the QMS to a subset of users who might not need access to full licensing, even though its cost per user is usually less than half than the competitors'. > > Verdict: Rated **4.8/5** by 37 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 37 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Lean & Mean Business Systems - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$75.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: TLM is available on monthly subscriptions or on a perpetual license, outlined below. Costs can be estimated starting at $75/user/mo which goes down as the user count goes up, plus an initial installation fee that is less than $5,000 - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Archiving & Retention - Audit Management - Audit Trail - Change Management - Communications Management - Complaint Management - Compliance Management - Compliance Tracking - Corrective and Preventive Actions (CAPA) - Customisable Reports - Customisable Templates - Data Import/Export - Defect Tracking - Document Coding & Control ## Integrations (2 total) - Microsoft Outlook - QuickBooks Enterprise ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Compliance Software](https://www.softwareadvice.co.uk/directory/4363/compliance/software) ## Related Categories - [Compliance Software](https://www.softwareadvice.co.uk/directory/4363/compliance/software) - [Quality Management Software](https://www.softwareadvice.co.uk/directory/420/quality-management-software/software) ## Alternatives 1. 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[KAWAK](https://www.softwareadvice.co.uk/software/357377/kawak) — 4.6/5 (319 reviews) ## Reviews ### "Quality Management for IATF 16949:2016 Implemenation" — 5.0/5 > **Anthony** | *10 May 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Everything we need to Implement and Control an IATF 16949:2016 as well as ISO 9001:2015 based QMS came built in and is straight forward to use. > > **Cons**: The hosted experience on the Upstream side is a little slow, however I've noticed improvements already upon mentioning this to them. > > It's been excellent. Customer service is outstanding. ----- ### "QMS Implementation Done Right" — 5.0/5 > **Kelly** | *8 September 2024* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: The software, both their main app and web app, worked together to get our quality system up and running and ready for a customer audit in less than 2 months. What I really want to write a review about was their implementation consulting and how they used TLM to prioritize creating compliance solutions that maximized what we were already doing out of common sense, and with TLMs help, only had to add a few minor controls that were easy to incorporate into our existing way of doing things. I've just heard a bunch of stories from peers who claim that ISO adds all this non-value added, time consuming work, and it's important to know that they have the opposite philosophy. They want to use TLM to improve your business, and simply comply with ISO along the way. We think this is one of the most important characteristics of the overall TLM package that should not be overlooked in a purchasing decision. > > **Cons**: To be honest I think I was the biggest "Con" in the whole process due to my lack of experience. Although after working with our TLM Rep to release documents, and weekly meetings/training sessions, after the first day of auditing, one of the auditors did ask, "so, how long have you been ISO certified?" So I guess in the end I wasn't a total train wreck as the Management Rep after all. > > All I can say is that if you are a small company like we are and are under pressure to show customers or external auditors a functional QMS that is worth implementing, you can stop looking, this is your solution. ----- ### "TLM review from Singapore" — 3.0/5 > **Eva Marie** | *8 November 2010* > > **Pros**: We are a calibration laboratory seeking accreditaion for ISO17025 located here in Singapore. We had been using TLM for years, as part of our documentation requirement. The good thing about this software is the ease of making changes and update. David was able to support us on update and installations quickly \& easily even though we are located in a different time zone. > > **Cons**: TLM was pattered according to ISO 9001, that is why some features are not applicable to us, even so, we are able to use the software for our management requirements. > > Highly recomment as management tool software for those seeking accreditation for ISO. ----- ### "Incredibly Capable QMS Software" — 5.0/5 > **Paschal** | *13 June 2023* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: We just wanted to vouch for the TLM claim that "There is Only One Type of Quality System...Yours." We pushed that concept to the extreme by molding TLM into our main business tool for managing reinsurance claims using a combination of electronic forms, customer feedback, and the TLM Checklist feature.We can also back up all the other awesome reviews about their customer service. We are a reinsurance company in Zambia Africa and the TLM Support staff can always be engaged to address our needs and provides remote access support to our local TLM installation without any problems or surprise costs.If you haven't found anything that seems like a perfect fit, definitely contact these guys for a demo. They definitely delivered for us\! > > **Cons**: We have to use their locally installed version, as our management isn't comfortable with a hosted system. This forces a different process for updates, which is a little more work on our end, but TLM automates the process so it's barely worth mentioning. If you can, I'd recommend their hosted solution as you also get unlimited web app licenses and there is zero involvement for updates when we want to trigger them. > > TLM came highly recommended to us from a colleague in our area and we are glad we took the risk in selecting TLM to help us improve our operations. ----- ### "Upstream / Downstream User Environment is a Must Have" — 5.0/5 > **Alex** | *8 November 2022* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: As soon as we saw how TLM was creating a super app with every QMS Features imaginable for Upstream users and had an easy to navigate Downstream wep app for everyone else, we immediately added this criterion to our software selection QMS Vendor spreadsheet we used to score all the systems we looked at that we could afford. We also liked that all the customization and configuration was essentially self-serve as you go through the modules, so there was no waiting for the software vendor to make configurations before we could dive in.It's only been a short time, and we are already releasing procedures and working with the TLM support staff to make some updates to the web app so we can use it to support our customer feedback process exclusively in TLM.The web app does a superb job and document management, with built in tools to create hyperlinks within the documents that will open related QMS documents within the web app. Combined with tools in the main TLM app to link documents to ISO elements, risk management, and parts, we have not run into anything we need that isn't already there or being added in just a few weeks.You can also upload separate attachments to the DCO for the copy of the marked up / track changes copy of a revision change.If you are a small company \< 100 employees, and have any need to digitize your business systems, whether for compliance, or just to improve how your business runs, TLM should definitely be on your short list of considerations. > > **Cons**: The only reservation we had was that the company behind TLM was smaller compared to other systems, which admittedly has been a non-issue as the support has been stellar. Admittedly, if they were bigger the software would probably cost more, so we really can't complain. > > TLM is allowing us to keep a brisk implementation pace in getting our ISO 13485 Quality Management System implemented. We highly recommend this software, especially if you are a medical device company who would rather spend money on getting your products to market as opposed to spending more than necessary on overly expensive QMS software. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/295137/the-lean-machine?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/295137/the-lean-machine) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data