--- description: Review of Track CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Track CRM | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [CRM Software](/directory/4153/crm/software) > [Track CRM](/software/286395/track-crm) # Track CRM Canonical: https://www.softwareadvice.co.uk/software/286395/track-crm Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/286395/track-crm?page=2) > Track CRM is a hospitality CRM for hotels and vacation rentals. It gathers powerful lead data in one place so that businesses can market, sell and service guests more effectively. It uses that data to drive targeted email or SMStext campaigns in an automated but personalised way. Track CRM brings together online channels such as bookings, key metrics and guest feedback into one view so staff can see everything about each customer and make better decisions. > > Verdict: Rated **4.3/5** by 47 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 47 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Travelnet Solutions - **Location**: Cottage Grove, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$5,000.00 - **Pricing model**: Per Feature - **Pricing Details**: Please contact Travelnet Solutions directly for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Contact Management - Data Import/Export - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Marketing Automation - Mobile Access - Reporting/Analytics - Sales Pipeline Management - Segmentation ## Integrations (13 total) - ASCENT - Beyond - BookingPal - Breezeway - Lexicon - Lynx - Maestro PMS - PriceLabs - RoomKeyPMS - Streamline - Streamline - Track Vacation Rental PMS - WebRezPro ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [CRM Software](https://www.softwareadvice.co.uk/directory/4153/crm/software) ## Alternatives 1. 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[Ploomes CRM](https://www.softwareadvice.co.uk/software/449937/Ploomes) — 4.9/5 (418 reviews) ## Reviews ### "Track" — 5.0/5 > **Autumn** | *10 May 2019* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, ability to text, ability to listen to past calls. > > **Cons**: We have a good bit of calls that seem to drop. > > Overall I like this system and how it integrates with our day to day operations. ----- ### "User Friendly" — 4.0/5 > **Kelsey** | *14 May 2019* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: Easy to navigate and lots of features, such as canned responses for chats and the follow up features. > > **Cons**: Unfortunately, the reservations system we use does not talk to Track and there's nothing we can really do about that, so that it one major downside. Also, the previous chat system we used we were able to screen share and see what page the guest was on throughout the entire time in chat, it was a super handy feature. Also, the fact that the screen does not scroll automatically as the chat is happening is a little frustrating for not only us as staff, but for the guest, sometimes they do not always see our responses. > > We are able to follow up a lot more and hold people accountable for their interactions with our guests. ----- ### "Track performance" — 3.0/5 > **Lawana** | *18 May 2019* | Hospitality | Recommendation rating: 6.0/10 > > **Pros**: It functions very easy when working and not hard to understand. > > **Cons**: Constant updates needed and info not saving correctly. > > Overall the updates are helpful and call taking is efficient. i wish there was a better way to save contacts or recognition of the same contact. ----- ### "User friendly system" — 4.0/5 > **Danielle** | *17 May 2019* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: It was easy to learn. Pretty self explanatory. It helps me keep my phone calls and leads organized. > > **Cons**: Some times there are small glitches with the timing of conversations or the wrap up times. For example a call will come through and pop up on the screen but the phone won't actually start ringing until the timer says 12 seconds busy. No serious cons to the software. > > It's made tracking my phone calls and leads very easy. Keeps me on track (no pun intended) with efficiency and ease. I don't know how I would ever get through my work day with out it. ----- ### "Useful in tracking leads" — 4.0/5 > **Katy** | *10 May 2019* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: Track CRM helps us keep track of leads that contact us and helps monitor our calls and emails. It's so helpful to know who spoke with who, what did they say, etc. And I love the follow-up options to remind team members to call guests back. I also like the ability to run customized reports and create campaign phone numbers for each call. > > **Cons**: I don't like that you can't merge leads. > > It's been a great experience. And the support team is very responsive\! ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/286395/track-crm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/286395/track-crm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data