--- description: Review of KnowledgeOwl Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: KnowledgeOwl | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/1884/knowledge-management/software) > [KnowledgeOwl](/software/28525/knowledgeowl) # KnowledgeOwl Canonical: https://www.softwareadvice.co.uk/software/28525/knowledgeowl Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.co.uk/software/28525/knowledgeowl?page=2) > Knowledge base software you'll enjoy using\! If you're a documentation manager, customer success leader, or IT professional who's ever felt embarrassed about your current knowledge base—slow, clunky, impossible to find anything—you're not alone. We felt the same way, so we built the knowledge management tool we always wanted. Who KnowledgeOwl is perfect for: You're managing customer support docs, employee onboarding materials, or product documentation. Maybe you're at a growing SaaS company drowning in support tickets, a healthcare organization trying to standardize procedures, or a manufacturing company preserving decades of institutional knowledge. You need something that works for both your internal teams and external customers that doesn’t force you to choose between the two. What makes KnowledgeOwl different: Our AI-forward technology with customer-first development means you get intelligent search that actually works like Google—built-in typo tolerance, root word recognition, and customizable synonyms. No complex setup required. Just hit publish and let our search do the rest. We are documentarians and tech writers who make the kind of software we've always dreamed of. We aren't a software company who just happens to make knowledge base software. All of our features are built to make life better for authors and their readers. Here are some of our most popular features (but we have loads more\!): Reader groups let you control exactly who sees which content at the article and category level. Create public customer help centers, private internal wikis, or hybrid knowledge bases—all in one system. As one customer told us: "Don't ever change this feature, it sets you apart." Your content can stay fresh without the stress Article versioning lets you stage changes ahead of time, get reviews, and maintain audit histories. Automatic "Needs Review" reminders flag outdated content at intervals you choose. No more stale information or scrambling to update everything on release day. Complete design freedom Want to match your brand perfectly? You can customize everything from simple themes to full CSS, HTML, and JavaScript control. Need something that works out of the box? Our templates are beautiful and professional. The support experience you've always dreamed of Our support team consists of both dedicated reps AND documentation experts who understand your challenges. We don't just answer questions—we can help migrate your content, customize your design, and ensure your transition is as pleasant as possible. One customer wrote: "Every time I've had a question, I can reach a knowledgeable, friendly human being who goes out of their way to help me. It's the very best help center tool I've ever found." You can also feel good knowing you're in the hands of folks who care We're a Certified B Corporation with transparent, fair pricing—no long-term commitments, no hidden surprises. We offer a 25% discount for nonprofits, B Corps, and purpose-driven organizations because we believe business should be a force for good. Our happiness guarantee means we stand behind our product and our service. Start with our generous 30-day free trial—no credit card required. Experience what it's like to work with software built by people who understand your knowledge management needs. > > Verdict: Rated **4.8/5** by 236 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 236 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: KnowledgeOwl - **Location**: Broomfield, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$100.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Pricing starts at $100/month for 1 knowledge base and 1 user. Additional users are $25/user/month and additional knowledge bases are $50/kb/month. There is a 10% discount for purchasing an annual account, and additional multiyear savings up to 25% off. Nonprofit customers get 25% off any annual account. Enterprise plans start at $13,500/year. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Albania, American Samoa, Andorra, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Cook Islands, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Fiji, Finland, France, French Polynesia and 56 more ## Features - API - Access Controls/Permissions - Activity Tracking - Alerts/Notifications - Approval Process Control - Archiving & Retention - Audit Trail - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Compliance Tracking - Content Library - Content Management - Customer Portal - Customisable Branding - Customisable Templates - Customizable Fields - Dashboard - Data Import/Export ## Integrations (4 total) - Freshdesk - Slack - Zapier - Zendesk Sunshine ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Knowledge Management Software](https://www.softwareadvice.co.uk/directory/1884/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.softwareadvice.co.uk/directory/1884/knowledge-management/software) - [Online Help Desk Software](https://www.softwareadvice.co.uk/directory/3529/online/software) - [Help Desk Software for Schools](https://www.softwareadvice.co.uk/directory/3857/schools/software) - [Customer Experience Software](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software) - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) ## Alternatives 1. [Guru](https://www.softwareadvice.co.uk/software/103160/guru) — 4.8/5 (639 reviews) 2. [Confluence](https://www.softwareadvice.co.uk/software/430492/confluence) — 4.5/5 (3663 reviews) 3. [Connecteam](https://www.softwareadvice.co.uk/software/109560/connecteam) — 4.6/5 (5058 reviews) 4. [Document360](https://www.softwareadvice.co.uk/software/96197/document360) — 4.7/5 (290 reviews) 5. [Freshservice](https://www.softwareadvice.co.uk/software/436317/freshservice) — 4.5/5 (685 reviews) ## Reviews ### "Perfect choice for the documentation\!" — 5.0/5 > **Oleksandra** | *25 March 2026* | Gambling & Casinos | Recommendation rating: 10.0/10 > > **Pros**: The tool is very easy to use. The team is very reliable and really friendly\! They always respond fast and react efficiently. > > **Cons**: I like everything about the tool - nothing to complain about. Same about the team - all are really great\! > > I'm really happy with the Knowledge Owl tool and the people behind it\! Have been using it daily and have absolutely nothing to complain about. ----- ### "Knowledge Owl is Perfect for Our Company's Customer-Facing Content" — 5.0/5 > **Susan** | *1 July 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: We like the flexibility to access the code, a CMS editor that doesn't rewrite your styles/customizations, branding options, ease of API authentication use, options to have some private pages and some public pages, the ability to embed JavaScript/HTML, editor/writer permissions system, and reader group system to filter access. > > **Cons**: Nothing that comes to mind. We enjoy all aspects. > > We reviewed many options once we found that our old CMS would no longer fit our needs. We were able to compare features and security, and Knowledge Owl came out on top. We were able to quickly move our content in, customize our branding and styles with ease, and be up and running quickly. It does a great job of handling all our customer-facing content. ----- ### "Knowledge Owl is very versatile" — 5.0/5 > **Jeffery** | *8 August 2018* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: It is easy to update our web pages. And our employees are able to quickly navigate it quickly, so that they can help their customers quickly. The ability to change things on the fly and not have to reach out to support for everything that is done is a big help. > > **Cons**: The only negative thing I can come up with is that you need to know HTLM to fix some thing's, but with a quick phone call, the problem is fixed faster than we ever could do. > > It has been great using this program. The support we receive is great. I wish they could come teach our in house IT team on customer service and the need for speed on some fixes. It is nice talking to someone who knows what they are doing and bends over backwards to make you happy. GREAT customer service and a great product. ----- ### "Great company and product - excellent customer service" — 4.0/5 > **Claudia** | *2 July 2024* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Simple interface and excellent customer service > > **Cons**: Limited functionality/options in certain areas > > The right tool for what we needed. Excellent customer service to help set it up. There may be room for some expanded features/options, but overall it serves our needs\! ----- ### "Great Platform, Amazing Staff" — 5.0/5 > **Cait** | *9 July 2024* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Easy to use interface, AMAZING support staff, and overall great product for our two knowledge bases. > > **Cons**: Some small glitches but their team is always quick to respond and follow-up, even on enhancement requests. > > I've been working with knowledge owl at my current company for 5 years now, and I'm blown away by their customer service. Overall their product is great, but their service is what keeps us. ----- Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.co.uk/software/28525/knowledgeowl?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/28525/knowledgeowl) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data