Tracker

Pros

Perfect cost/value ticket tool as a first ticketing tool before moving to the more expensive/feature heavy ones

Cons

Certain lack of features that have no impact when starting

Pros

Our practice decided to move forward with TrackerRMS as the ATS to support our staff augmentation business, based on the expansive features within the system and how easy it was to integrate these features into our business, while improving the workflow of our business as well.

Cons

No integration capabilities into Presidio's ERP system; Microsoft Dynamics AX.

Alternatives Considered

Reasons for Choosing Tracker

Switched From

Reasons for Switching to Tracker

Pros

Ok generic ATS with very limited options to customise. The new version is ok, but still a bit clunky

Cons

Phone support is premium rate. Email support is limited and slow. System was recently updated, but still clunky. Total lack of covid 19 support. Built my own system on airtable that outperforms TrackerRMS for a fraction of the cost. Tried to get support during covid 19, non offered and accused of holding out a begging bowl. Shocking attitude and customer service.

Pros

Great for keeping up to date with the staff's activity regarding our own clients and candidates.

Cons

Creating the best reports for our own needs, but my contact at Tracker helped tremendously.

Pros

i liked how easy it was to navigate as well as keeping track of all our projects.

Cons

Tracker seemed outdated compared to other similar software

Pros

Being able to access the database via internet

Cons

Having to save everytime, in case I forget then I lose information

Pros

Tracker's willingness to listen and make changes based on our feedback has been great. It truly feels like they are a partner to us and not forcing us to fit into the parameters of their software. Transitioning to a new software after 22 years with the same ATS was nerve wracking, but we never felt like Tracker left our side. Customer service is top notch.

Cons

With over 20-years of data, not all of our historical info mapped correctly. There was quite a bit of clean-up, but that is due to the 2 different types of softwares. Any major issues were addressed by the Tracker team and they worked with us to figure out how to correct them on the back end. Initially, there were a few items that we weren't thrilled about (hyperlinking, opening separate windows, timing out, etc.), but Tracker addressed these issues quickly and we were able to work through the system faster.

Pros

I like most about Tracker software include its user-friendly interface, customizable workflows, robust project management features, and real-time collaboration capabilities. Additionally, Tracker's ability to integrate with various tools and platforms, such as GitHub and Slack, makes it a versatile and convenient solution for teams and organizations of all sizes.

Cons

I have encountered with Tracker software include a steep learning curve for some of its more advanced features, occasional glitches or bugs in the software, and the lack of some features that may be available in other project management tools. I find that the benefits of using Tracker outweigh any potential drawbacks, and the software continues to be a popular choice for teams and organizations looking to streamline their workflows and improve collaboration.

Pros

The best thing about TrackerRMS is how customizable it is. We are able to edit fields, lists, create reports, and see everything in real time which has improved the efficiency of our operations

Cons

There are some fields that we are unable to pull into our custom reports so we have to ask customer service to make the report for us which takes extra time. It would be better if all fields could be pulled into any report.

Pros

The assistance function of the system is easy to access and operate. The support provide incredibly fast response times, almost instantaneous.

Cons

I have no complaints, and I am excited for future enhancement to make it easier to manage data on both applicants and clients. For instance, adding filters in the reporting section would be helpful.

Pros

I like how easy the interface is to use. Customer service is also great.

Cons

None. I enjoy using this product. I would recommend to others.

Pros

Relativity and ease of use; and the fabulous support team

Cons

Nothing. Easy to use and we had a fantastic experience with conversion from our previous system

Pros

Connection to customer support by two ways: tickets and call-in service. Either connection gets results within a short period of time.

Cons

Because candidates don't always pay attention to where they list hours, on the time sheet weekly entry screen, the order of the Planning Tasks that list on screen could change from Alphabetic to most common- Regular Hours line then OT line then others

Pros

Always growing and improving. Loving how you can get to the candidate's job placement record directly from their profile now.

Cons

The lag time. Also, the reporting tool is not easy to use as well as creating custom dashboards. The calendar is not easy to read or use.

Pros

Customization/layout of screens
Customer service/tech support is completely responsive
They take suggestions, listen and give all ideas consideration
They are constantly rolling out new features to the product

Cons

There's not much I don't like about it. Of course I'd love to have all the bells and whistles from every ATS I've ever used or seen, but that's just not realistic. Tracker has taken several suggestions and turned them into reality, so the things I may have missed with previously used ATS' are diminishing.

Pros

We started using TrackerRMS in February 2015 after having evaluated about 15 other options. We spent a great deal of time evaluating Applicant Tracking Systems to ensure we were selecting the right software that could meet our requirements and equally important a company who stands behind their Customers by providing premium Customer Service. TrackerRMS was undeniably the hands down winner. TrackerRMS offers an extremely intuitive, clean, and easy to use design and navigation which was of primary importance to us to ensure our team would be able to learn the system without impacting recruitment efforts. Most of the other Applications charge per feature whereas with TrackerRMS, they were included in the base price. We have been particularly impressed by the flexibility and usability of the system.We no longer need to update dozens of manual Excel spreadsheets due to Tracker's customizable reporting.

Cons

I honestly can't identify any weaknesses in TrackerRMS. The best part is the TrackerRMS team continually listens to our feedback and implements upgrades frequently so all clients can leverage. We really feel like we are in a relationship with TrackerRMS and that says a lot.

Pros

The easy of use is great. I like the ability to customize every aspect of the program from layout to user specific fields. Excellent customer service. Any issues are dealt with in a timely fashion.

Cons

The ability to sort data by clicking on columns. I believe this feature is being introduced in their new release.

Pros

Customization, implementation and ongoing support, user experience

Cons

Different workflows being available based on type of job and/or internal group

Alternatives Considered

Reasons for Choosing Tracker

Reasons for Switching to Tracker

Pros

We changed to TrackerRMS in December 2017. The intake and customer service has been seamless.

I’ve gone through a number demos and TrackerRMS was at the top of our list.

To date, I am extremely happy with the system, customizations, and especially the customer service. Our workflow has increased and team morale has risen. TrackerRMS has been a big step forward for us, in the right direction.

Cons

A few upgrades which we are told are coming this year would add tremendous value. Overall, the system is very customizable, user friendly so overall, great product.

Pros

we can create hot lists that helps to email people in bulk

Cons

sometimes it was too slow as its in cloud

Pros

- Customizable, but with a functional starting point (i.e. don't have to design it completely from the ground up when onboarding)--so it's easy to license and start using, if you want
- Excellent ongoing customer service after onboarding
- Helpful dashboards and "To Do" lists keep you easily on top of performance and revenue-driving activity
- Great visibility between users
- Great, user-friendly integration with MS Outlook

Cons

- Has some nuances that need to be done a specific way, so that can take some "getting used to"
- Some information can be entered multiple ways, but that can create ripples in other ways unknowingly, so it's important to review best practices when learning the system's finer points

Pros

handles both the sales & recruiting side of our business, allowing us to eliminate the (expensive) SalesForce licenses.

Cons

Conversion was a major, drawn out effort. Since we were converting from 2 separate systems (SF & an RMS), Tracker underestimated the time an effort required to deliver our merged dataset.

Pros

The customer support from both Michelle Crisp and now Courtney Harchak has been amazing. Both ladies have been instrumental in helping us navigate this tool efficiently over the months. We certainly look forward to working with Courtney and to understand TrackerRMS fully.

Cons

At times the functionality and features of TrakerRMS are difficult to navigate. Also, there are some basic site navigational features that are not included but would simply issues such as "page searching" within certain list (such as Send List). Also, navigating the 'Candidates List' could be testing at times especially when there are thousands of candidates in the list.

Pros

TrackerRMS's conversion team is wonderful to work with. They have gone above and beyond the call of duty to get our data from the other horrible ATS platform and integrated correctly into TrackerRMS. It was a painful process, but not because of Tracker. Tracker did everything they could to make it as easy on me as possible.

Cons

Truthfully, I have no idea yet since we are just using the platform. The one request I have thus far is to have the Reason Status to close a job a required field with a drop down reason list but ONLY during the close of the job and not through out the process. We report on how many jobs are closed based on the reason status.

Pros

I think the pros are everything pretty much - the way that it is cross functional and you can do the same thing multiple ways

Cons

The only con I can think of is that you are not able to open a second tab alot of people are used to having multiple tabs open