About Kixie PowerCall

Kixie is a cloud-based interactive voice response (IVR) solution that helps users automate their sales processes. It can also be deployed on-premise. It offers users one-click dialing, call recording, call history, call coaching and reporting features, all of which are designed to improve sales calls. It also provides a real-time sales leaderboard module. The customer relationship management (CRM) module of the solution provides activity logging, call recording, deal details, call analytics and lead creation capabilities. The phone feature allows users to make calls throughout the world, customize call routes, set up IVR, transfer calls between agents, manage extensions and manage voicemail. It also provides functionality that helps agents to receive calls remotely on their mobile phones. Kixie offers integration with applications like Contactually, Zendesk, Nutshell, Signpost, Pipedrive, Slack and more. It is available on a monthly subscription basis that includes support via email.
Kixie PowerCall Software - Kixie call report
Kixie PowerCall Software - Kixie outbound call
Kixie PowerCall Software - Kixie user profile
Kixie PowerCall Software - Kixie call report - thumbnail
Kixie PowerCall Software - Kixie outbound call - thumbnail
Kixie PowerCall Software - Kixie user profile - thumbnail

Kixie PowerCall pricing

Kixie PowerCall does not have a free version but does offer a free trial. Kixie PowerCall paid version starts at US$29.00/month.

Starting Price:
US$29.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Kixie PowerCall

CloudTalk

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and...

TalkChief

TalkChief is a business phone system, which enables call centers, startups, enterprises and nonprofits to streamline...

Genesys Cloud

Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Designed...
Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and...
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers...

Talkdesk

Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously...

Kixie PowerCall Reviews for UK Users

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
5
Customer Support
5
5 reviews of 142 View all reviews
Rowdie mitch G.
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/03/2018

Saved us a ton of money for a simple trackable dialer

Simplicity. Consistent. Great pricing. I can't recommend it enough, took quite a few calls to find something that easily could track my team, record phone calls, and sit right on their computers. My team loves it and so do I. Best thing is, it doesn't cost an arm and a leg, and the team actually wants to help you unlike most SaaS companies... If you have a problem, sometimes they call you right away, if not within a day... Its amazing.

Pros

I love the simplicity of the product. We were using Outreach.io Voice, and paying out the waaazooo for it, and there were hidden fees... It was a nightmare. I called at Kixie and he answered all my questions, no BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM but I declined for the time being.

The morale of my team went way up... No more issues. The reporting is simple which helps them create reports, and the portal is easy for me to go in and manage my team and make sure productivity is up. I love the red click to calls that even show up on peoples websites so its fast.

I would highly recommend this for businesses using SDR's who don't want to over complicate making a dang phone call. I haven't used all the features to the full ability yet but it has been doing what I need it to. Its also cheaper than buying new phone lines for each person in the company. We had a small learning curve, but that was easily managed and expected from switching softwares.

Cons

I really like most everything about it. The setup did take awhile to figure out, but I think that was more on my end. If I had to pick one thing, I would say adding notes takes one extra click than I want... But that is me stretching to find something, and might just be my use case.

Kevin D.
  • Industry: Consumer Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 16/03/2021

Troubles from Day One

Pros

The unlimited US/CAN calling and texting made it worthwhile for our organization, which does on average 20 hours of connected call time for our sales team.

Cons

The system has had frequent bugs, delays and outages every month. We have not had a month of stable use.

The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.

The platform itself feel incomplete, compared to the market. Lacking critical features and reporting function.

Courtney T.
  • Industry: Construction
  • Company size: 501-1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/05/2021

Kixie Support at Kick-Off

Our team loves how easy the dialer is to operate and how easily they can connect right to a Contacts profile in HubSpot, add/edit notes and details, and power through to the next call! It's great not having to have a completely separate dashboard up to make/take calls and SMS now. The dialer just pops to the front of the screen and you're ready to go! Getting set up was even simple and easy to navigate and their support team is the best we've ever encountered! They stayed right with us until we were fully functioning. [SENSITIVE CONTENT HIDDEN] is fantastic to work with and he went above and beyond to assist us in our very first week! His dedicated support made us feel as if we were the only company he was tasked to support. Thank you, [SENSITIVE CONTENT HIDDEN] - Courtney T.

Pros

Ease of use and connection to Contacts. The simplicity of setup and a fantastic support team.

Cons

At the moment, the only con is having to use forwarding numbers while waiting for our numbers to port from our previous carrier and those numbers cannot support SMS. This really isn't a Kixie issue though!

Annette B.
  • Industry: Insurance
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
2
Features
2
Ease of Use
1
Customer Support
4

2
Reviewed on 09/12/2019

PROMISED A LOT BUT MOST IMPORTANT FEATURES REQUIRED 3RD PARTY APPS

SALES OVER SOLD BUT CUSTOMER SERVICE TRIED REALLY HARD TO GET WHAT I NEEDED DOWN TO AN AFFORABLE PRICE BUT JUST COULD NOT MEET MY NEEDS

Pros

I LIKED ALL THE FEATURES THEY PROMISED AS AN ALL IN ONE SOLUTION

Cons

ALL THE FEATURES THAT I NEEDED REQUIRED EXPENSIVE 3RD PARTY SOFTWARE TO DO WHAT I NEEDED

Thomas C.
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/02/2021

The Best Softphone Service I've Used

Overall, our experience has been positive. We're running the trial right now, but having a platform that allows us to call easily with a local presence, has a slick dealer with features like voicemail drop, automatic post-call notes and dispositions, and SMS built right in, all that integrates fully with most popular CRMs is a godsend. All for a monthly price that's less expensive (or at least comparable) to other options on the market. As of yet, I don't have much negative to say about the platform.

Pros

The reason that we started looking for an alternative softphone provider is because we were looking to improve our connection rates with people across the US and Canada. Kixie has the easiest and most cost effective local presence that I've found in my last month or two of research. Essentially just turn it on and start dialing. In the short time we've been using the trial we've already been happy with the improvements to our connection rates.

Cons

Mind you, we've only been on the trial for a short time, but so far there hasn't been much to not like about the system. It's easy to use, fully integrates with HubSpot, and has a host of useful features.

Related categories