--- description: Review of Plum Voice Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Plum Voice | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [IVR Software](/directory/1572/ivr-system/software) > [Plum Voice](/software/28437/plum) # Plum Voice Canonical: https://www.softwareadvice.co.uk/software/28437/plum Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/28437/plum?page=2) > Plum Voice powers automated communications solutions - IVR systems, virtual agents, chatbots, messaging campaigns, etc. - to simplify the most frequent customer interactions. By using low-code tools on a secure, PCI- and HIPAA compliant platform, users can build self-service applications that provide an excellent customer experience at a fraction of the cost of live agents while augmenting current staff needs. Our clients range from medium- to large-sized enterprises across a wide variety of industries. We help businesses strike the right balance between self-service automation and excellent customer experiences. With Plum Voice’s cloud platform, developers can choose between Plum DEV to render VXML code, or Plum Fuse low-code tool with drag and drop capability. Both platforms include VoiceTrends to track performance analytics and reporting to maintain and maximize their use through real-time information. Add Plum SecureAssistant or Plum Insight to the package, and you have secure payment and survey options to better support customer experience programs. With the recent addtions of Plum Chat and Plum Message, users can now find all their automated communications appliations in one place. Plum Chat is a chatbot tool that enables customers to communicate, self-service, self-heal and obtain support in their preferred communication channels - WhatsApp Business, Facebook Messenger, Instagram DM and Twitter DM. Plum Message is an enterprise-level campaign management platform that creates SMS, MMS, Push, and OTT messaging. Plum Voice’s platform is built on a fault-tolerant and scalable cloud architecture which eliminates on-site hardware and support. It is delivered over a Tier 1 telecom infrastructure with built-in redundancy and designed for 99.9% uptime of your voice applications. Plum Voice has gone through rigorous audits to achieve PCI-DSS, SOC2 and HIPAA compliance, and is also a Visa Verified vendor. > > Verdict: Rated **4.8/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 30 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: The Plum Group - **Founded**: 2000 ## Commercial Context - **Starting Price**: US$200.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact The Plum Group for detailed pricing. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Call Centre Management - Call Disposition - Call Logging - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Caller ID - Campaign Management - Chat/Messaging - Chatbot - Customisable Reports - IVR - Live Chat ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [IVR Software](https://www.softwareadvice.co.uk/directory/1572/ivr-system/software) ## Related Categories - [IVR Software](https://www.softwareadvice.co.uk/directory/1572/ivr-system/software) - [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software) ## Alternatives 1. [UChat](https://www.softwareadvice.co.uk/software/335425/uchat) — 4.9/5 (73 reviews) 2. [Fathom](https://www.softwareadvice.co.uk/software/423207/fathom) — 5.0/5 (807 reviews) 3. [Denser AI](https://www.softwareadvice.co.uk/software/442914/denser-ai) — 5.0/5 (31 reviews) 4. [Glassix](https://www.softwareadvice.co.uk/software/419790/glassix) — 5.0/5 (103 reviews) 5. [Botsonic](https://www.softwareadvice.co.uk/software/436579/botsonic) — 4.8/5 (79 reviews) ## Reviews ### "Great product and great reliability\!" — 5.0/5 > **Verified Reviewer** | *19 July 2019* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: The up-time is great and the ease of use is excellent\! > > **Cons**: No cons currently for this platform. They took our requests for improvements and made those changes. Then they published them in a very timely manner. ----- ### "Review of Plum / Capterra Interactive Voice Recognition Phone system" — 5.0/5 > **Nelson** | *7 June 2021* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: Ability to access our database systems and provide information over the telephone to our customers. So then can access the Policy, Claims and make Credit Card payments. > > **Cons**: It requires programming by the vendor to accomplish complex tasks. simple tasks are programmable by the end user. > > Plum review June 2021 We have been using the Plum / Capterra IVR product for over 15 years. Recently, we have transitioned to the Cloud Platform and it has been working very well. It provides our customers with access to their policy and claim information and allows them to make credit card payments on their accounts. Since it handles credit card information, it is secure and is PCI compliant. It has performed very well over the years and is a very robust product. Plum is a very good price to value product. Since implementation we have been able to reduce staff by 11 people. Plus it is available 24/7 and now that it is in the cloud, it is available even if our datacenter is down for maintenance. ----- ### "Essential for our annual survey" — 4.0/5 > **Michael** | *27 July 2020* | Government Administration | Recommendation rating: 7.0/10 > > **Pros**: Our ability to annually configure a large, complex survey using the Plum Voice interface has been very helpful over the last seven years. And, customer service has been excellent. > > **Cons**: I've run into a few limitations when trying to edit the content of our survey. > > Overall, we've been happy with Plum Voice. ----- ### "Reliability, with Top-Notch Support" — 5.0/5 > **Mike** | *14 August 2020* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Always On Support On-line VXML documentation On-line call reports to debug applications Ability to manage my 50+ toll-free and local numbers Ability to handle high call volumes > > **Cons**: I don't have anything to complain about. I came to Plum already having experience in this industry and they're delivering everything I need. > > Plum has supplied everything I need. Their system works and when I need help I get superior, timely support. What more can you ask for? ----- ### "Ivan Pena CHC" — 5.0/5 > **Ivan** | *21 April 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I am not a user, but the team who I support seem very happy with the solution. > > **Cons**: I don't have any negative or least liked things to share. > > My interactions with the Plum team have been great. East to work with and very responsive. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/28437/plum?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/28437/plum) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data