--- description: Review of Omnia360 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Omnia360 | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Billing and Provisioning Software](/directory/4726/billing-and-provisioning/software) > [Omnia360](/software/283440/omnia360) # Omnia360 Canonical: https://www.softwareadvice.co.uk/software/283440/omnia360 > Omnia360 is a cloud-based solution that helps businesses streamline customer management, operational efficiency, and business support. The software offers a centralized product catalog, business analytics, and financial management capabilities. It facilitates the creation of full-color invoices with targeted advertising, personalized messages, and potential ad space for local businesses to streamline the billing process and capture new revenue streams. Additionally, Omnia360 also helps optimize quality assurance and USPS compliance. > > Verdict: Rated **3.0/5** by 2 users. Top-rated for **Features**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.0/5** | 2 Reviews | | Ease of Use | 2.5/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.0/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 30% | (3/10 Likelihood to recommend) | ## About the vendor - **Company**: CHR Solutions ## Commercial Context - **Pricing model**: Per Feature - **Target Audience**: Self Employed - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Accounting Integration - Activity Dashboard - Audit Trail - Billing & Invoicing - CRM - Carrier Access Billing - Configurable Workflow - Customer Accounts - Customer History - Customisable Billing - For Internet Service Providers (ISP) - For Telecommunications Industry - Order Management - Payment Processing - Product Catalogue - Real-Time Data - Recurring/Subscription Billing - Reporting & Statistics - Self Service Portal ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Billing and Provisioning Software](https://www.softwareadvice.co.uk/directory/4726/billing-and-provisioning/software) ## Alternatives 1. [Sure](https://www.softwareadvice.co.uk/software/467098/SURE) — 4.6/5 (5 reviews) 2. [zLinq](https://www.softwareadvice.co.uk/software/522339/zLinq) — 5.0/5 (2 reviews) 3. [Splynx](https://www.softwareadvice.co.uk/software/199822/splynx) — 4.8/5 (5 reviews) 4. [OneBill](https://www.softwareadvice.co.uk/software/212548/onebill-subscription-billing-platform) — 4.8/5 (20 reviews) 5. [Callroute](https://www.softwareadvice.co.uk/software/433664/callroute) — 4.9/5 (21 reviews) ## Reviews ### "I processed a small billing run with Omnia each month" — 4.0/5 > **Joe** | *11 July 2017* > > **Pros**: Billing was quick and easy for me. Allowed bills to be printed to PDF easily for email to customers > > **Cons**: As a phone company, we had to monthly add new phone exchanges into the system in order to capture the data to bill. This was accomplished by clicking and moving over exchanges one at a time for each carrier we billed. This was a slow process. ----- ### "Cumbersome and glitchy" — 2.0/5 > **Verified Reviewer** | *20 July 2018* | Telecommunications | Recommendation rating: 3.0/10 > > **Pros**: Omnia360 is really great in theory. I bet it gives execs a good picture of the flow of orders and a good idea on how clients, prospects, vendors, etc. are all tied together. Looks like it has a neat marketing campaign component. It would be a nice software if it just didn't take SO long to get things done. You can assign tasks to departments or users, which is nice rather than having to call or email. There are about a hundred different directions you can go once you get inside an account - I am probably only operating in about 10% of the software, so I would bet it can do a ton of things. > > **Cons**: I am sure that each deployment of the software is different, and I can only compare to our company's old proprietary ERM \& CRM, but changing to Omnia 360 about 45 days has completely disrupted the flow of our company. It's really confusing for the average user, and despite months of training, including an extra 3 months after we postponed our cutover, we're still reeling. Everything takes a long time to do - and for a sales rep like me - it's meant many hours inputting client/prospect contact info, laboring to build "opportunities" then add product locations, then product configuration, then product details, then add a contract. We still can't even generate quotes. To CHR's credit, they did have some people in our offices for about 2 weeks trying to help users learn, but they were not all on the same page so employees were given different instructions on how to navigate the CRM quagmire that is Omnia 360. We've lost staff who can't handle the enormous stress that this change brought on. We've lost orders that were misplaced during the transition. We've lost referral partners who have noticed a huge change - we used to be the company that could get things done quickly\! Installs have ground to a halt. But it might not be CHR's fault. It appears that we didn't really do a good job testing to see if we could actually function as a company after we made the leap. And maybe our old software was just really efficient and all ERM/CRMs are awful lumbering time-wasters. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/283440/omnia360) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data