--- description: Review of Smart IVR Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Smart IVR | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [IVR Software](/directory/1572/ivr-system/software) > [Smart IVR](/software/281036/ivr-voicexml-platform) # Smart IVR Canonical: https://www.softwareadvice.co.uk/software/281036/ivr-voicexml-platform Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/281036/ivr-voicexml-platform?page=2) > Smart IVR is an interactive voice response platform designed to streamline call routing and automated phone services for contact centers and enterprises. It enables companies to create customized self-service phone applications and human-machine interfaces that optimize the customer experience. Key features of Smart IVR include configurable call flows, natural language speech recognition, machine learning (ML), text-to-speech, built-in telephony, call recording and reporting. Additionally, it also facilitates third-party integration through APIs with various applications such as Amazon, Azure, DeepGram and Voci. > > Verdict: Rated **4.8/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 6 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Interactive Powers - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Per Port or Per Channel - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise) - **Supported Languages**: English, French, Spanish - **Available Countries**: Afghanistan, Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda, Bhutan and 134 more ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Automatic Call Distribution - Call Centre Management - Call Disposition - Call Logging - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Caller ID - Chat/Messaging - Computer Telephony Integration - Contact Management - Customisable Reports - IVR ## Integrations (5 total) - Avaya UCaaS - Modern Campus Involve - Vocalcom Hermes360 - XCALLY - inconnect ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [IVR Software](https://www.softwareadvice.co.uk/directory/1572/ivr-system/software) ## Alternatives 1. [VoIP.ms](https://www.softwareadvice.co.uk/software/185743/voipms) — 4.8/5 (697 reviews) 2. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (858 reviews) 3. [Genesys Cloud CX](https://www.softwareadvice.co.uk/software/323407/pureconnect) — 4.3/5 (262 reviews) 4. [XCALLY](https://www.softwareadvice.co.uk/software/163156/xcally) — 4.8/5 (130 reviews) 5. [SparkTG VCC](https://www.softwareadvice.co.uk/software/217354/ivr-service) — 4.7/5 (42 reviews) ## Reviews ### "Easy of use, is excellent" — 5.0/5 > **Angelo** | *1 March 2018* | Recommendation rating: 10.0/10 > > **Pros**: functionality and very easy to use the application, the customer support is amazing, high quality and the software is very intuitive > > Features \& Functionality, the interface of the software is very friendly, easy to use, the price quality ratio is fine ----- ### "Calidad y personalización" — 5.0/5 > **Brandán** | *16 January 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Fácil de usar y servicio técnico impecable > > **Cons**: De momento no echo en falta nada. Software muy completo ----- ### "It's an easy to setup platform in a matter of minutes, with powerful features." — 5.0/5 > **Hernán** | *2 March 2018* | Recommendation rating: 8.0/10 > > **Pros**: 1.-Based on industry standards 2.-Rapidly develop and deploy voice applications. 3.-Easy to use. 4.- Complete speech resources TTS and ASR 5.- Comprehensive documentation 6.-Very good technical support service > > **Cons**: 1.-Requires to get a training in VoiceXML to start developing your own app 2.-Need to improve integration with other platforms ----- ### "Great platform to create custom made Cloud IVR applications." — 5.0/5 > **Verified Reviewer** | *1 March 2018* | Recommendation rating: 10.0/10 > > **Pros**: This is a really powerful toolkit to build a different kind of Cloud IVR projects in a very easy way. We deployed a project in Puerto Rico for the government and the next competitor at the tender was more expensive than this solution > > **Cons**: GUI might not be beautiful but it´s very useful. Probably they might improve that in the future for a more customer friendly interface ----- ### "simply great" — 5.0/5 > **Ruben** | *28 February 2018* > > **Pros**: Is really easy to use and powerful. We are using the voice xml to create our own IVR. All of our customers are have with our system. I think it is the best for us. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/281036/ivr-voicexml-platform?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/281036/ivr-voicexml-platform) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data