About TeamSupport

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions. Nationally recognized TeamSupport suite of solutions includes TeamInsights, a revolutionary customizable reporting and analytics solution that combines macro-level KPls with drilldown capability; and TeamSuccess, boldly repositioning the role of B2B customer support software in the industry as the first solution to fully realize the revenue potential of customer success. Founded in 2009, TeamSupport is headquartered in Dallas, Texas.
TeamSupport Software - TeamSupport ticket details
TeamSupport Software - TeamSupport customer hub
TeamSupport Software - TeamSupport agent ratings
TeamSupport Software - TeamSupport tasks
TeamSupport Software - TeamSupport action taken
TeamSupport video
TeamSupport Software - TeamSupport ticket details - thumbnail
TeamSupport Software - TeamSupport customer hub - thumbnail
TeamSupport Software - TeamSupport agent ratings - thumbnail
TeamSupport Software - TeamSupport tasks - thumbnail
TeamSupport Software - TeamSupport action taken - thumbnail

TeamSupport pricing

TeamSupport does not have a free version and does not offer a free trial. TeamSupport paid version starts at US$49.00/month.

Starting Price:
US$49.00/month
Pricing Details:
For the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers. Pricing starts at $49
Free Version:
No
Free trial:
No

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TeamSupport Reviews for UK Users

Feature rating

Value for Money
4.4
Functionality
4.3
Ease of Use
4.4
Customer Support
4.5
5 reviews of 808 View all reviews
Ifeoma
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 10/07/2018

Team support makes us a more efficient with customer support.

Pros

Team support makes it easy for my team to focus on the customers as against just focusing on tickets. With support tools ,we have tried in the past ; we were able to resolve customer tickets , but found it difficult resolving all of them at once.
Team support provides the customer care team with high level visibility , which enable our sales team to manage and resolve customer tickets at a company level as against resolving them at a ticket level.This eliminates duplicate efforts where we have multiple support agents helping out a single customer to resolve multiple tickets at same time.Thus ensuring we are able to resolve all customer issues at once, as against on a ticket by ticket basis.
Overall, Teamsupport has saved us time ,and made our customers happier.

Cons

It is not intuitive even though it is very effective. Also will like to see more information with new tickets opened by customers. For example ,will be helpful if agents can see from what geographical location the ticket was created from, or from what part of the website the ticket was created from.

Tyler
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
3

4
Reviewed on 24/03/2021

Intuitive, Useful Software Company-wide

Overall, our company has toyed with the idea of using competitors but TeamSupport has held strong as a useful solution for us whose advantages outweigh its detractors.

Pros

I like the largely intuitive interface and functionality. Creating actions (public/private) are extremely easy as is pasting in-line images, adding attachments and customizing ticket types. Once saved, the formatting of actions are ideal and translate to what the user entered. Not all other ticketing software handles it this well.

Cons

Performance/stability has certainly improved over the years and has become more reliable. Despite that, there are the odd instances of slowness or degraded performance. The reporting could be more robust and easier. The ability to create more than one new (unsaved) ticket simultaneously would be very helpful.

Response from TeamSupport

Hi Tyler, Thanks for writing to let us know your thoughts about TeamSupport. While we were really glad to hear that you've generally had a good experience so far, it looks like we fell short in one area, and that's not okay. I want you to know that I've spoken to our Director of Customer Success about this, and we're going to make sure this isn't an issue moving forward. We're always improving our platform and will also make our development team aware to factor into future updates and enhancements.

We'll look forward to talking directly to learn more and I promise we'll find a solution to your issue.

Replied 26/03/2021
Jenny
  • Industry: Events Services
  • Company size: 201-500 Employees
  • Used Monthly for Free Trial
  • Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 20/07/2022

What is good

Pros

It was easy use and iam glad got to try it out has a lot if good stuff

Cons

More options, more space and less ads not enough support

Jasper Wynne
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/05/2022

Customer Convenience

Overall,TeamSupport is a topnotch product. Customers love to interact through email, chat and use browsing.

Pros

It is very helpful for us to assist clients more effectively. Customers are so happy using the software.

Cons

None so far. Customers interact more effectively.

Deb
  • Industry: Consumer Goods
  • Company size: 501-1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/05/2019

Great Solution

We use it as our one-stop shop for all IT service issues. We utilize a 3rd party provider for network and hardware setup type needs, but our users are now trained to simply use our internal Team Support service desk for all things IT related. We triage and forward to our 3rd party IT provider, as needed, but most things we are able to self serve from our internal IT team. Our users know that we are responding and feel like their IT needs are being serviced much quicker and more accurately the first time.

Pros

Setting up Team Support for our use was generally painless. We knew that we needed a cloud-based solution that offered "out of the box" functionality that could grow as our needs changed. We applied the KISS concepts and have tweaked as needed. Tweaking and customization is not complex; it's very straight forward plus we were provided with great coaching along the way. We also love using the Portal and Wiki, and often refer our users to both. And our users have adopted very well for the most part.

Cons

It works. Like anything I wish for a couple of minor things. It would be nice if I didn't have to refresh at times to cause a "read" ticket to no longer show as "unread", but eh, that's no big deal in the grand scheme of things.

Alternatives Considered

Zendesk

Reasons for Switching to TeamSupport

Better overall functionality for the price point and user friendliness for us, as agents, plus better user experience for our "customers" via the portal and Wiki functionality.

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