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About TeamSupport
As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Our proprietary Customer Distress Index provides holistic view of your customer relationships, helping you understand how well your software product is being adopted. TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.
TeamSupport pricing
TeamSupport does not have a free version and does not offer a free trial. TeamSupport paid version starts at US$29.00/month.
Starting Price:
US$29.00/month
Free Version:
No
Free trial:
No
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TeamSupport Reviews for UK Users
Feature rating
5 reviews of 850
View all reviews
Kelly
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 10/10/2023
It is an excellent help desk solution in our company
The best thing about TeamSupport is the way it simplifies our interactions with clients. We can better address the needs of our customers if we pool our customer service resources. Because of the software's interoperability with our other tools, we are able to effortlessly consolidate our ticketing, task, and interaction management for all of our customers.
Pros
Having all the requests for help in one central location is quite convenient. Our team is able to get the most out of the software because of its seamless integration with our other systems.
Cons
I appreciate TeamSupport for what it's worth, but I've had some difficulties with it. It's annoying when the user interface is sluggish and unresponsive when we need to reply fast to a client's request.
Maria
- Industry: Management Consulting
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 16/12/2024
A Great Help Desk Solution For Business
Pros
I like the ease of communication and offering support with TeamSupport.
The software is well equipped and I like the help desk support capabilities.
It is awesomely affordable.
Cons
Well, I have used TeamSupport and no bad experience.
Andrew
- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
1
Reviewed on 10/11/2023
Do Not Use - After merger, support decreased and prices increased
We were a very happy SnapEngage client. As they tried to connect SnapEngage to TeamSupport, our support ironically declined. They do not pick up the phone and take days to respond back via email. In fact, many of the phone extensions on their emails do not work.
Pros
The live chat function worked fine and has good intuitive tools
Cons
They do not communicate timely and their business practices are awful. They raised our rates without notice and then did not allow us to get out of our contract.
Steven
- Industry: Management Consulting
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 05/12/2024
Better structured support
It streamlines each process with each client in a simpler way, providing very optimal attention and making clients happy with the prompt response.
Pros
TeamSupport exceeded my expectations when I saw the results of having more personalized support with each client. The ticket system allows for an easier response and follow-up, which improves the experiences that clients have by giving faster responses and allowing customer service agents to better understand each case.
Cons
There are no failures, displeasure or bad services from TeamSupport. They have been very good with all the services provided.
Saskia
- Industry: Restaurants
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 31/07/2023
In a word, "TeamSupport rocks!"
Through TeamSupport's email-based ticketing system, we're able to maintain open lines of communication with our clientele and quickly resolve any issues that may arise; the software's thorough and efficient ticket templates mean we don't have to ask our customers for unnecessary details; and its straightforward configuration makes it a great help desk.
Pros
TeamSupport's strongest feature is undoubtedly its ability to supply users with options that are easy to install and maintain. It's also so easy that anyone who wants to can pick it up and run with it in only two days. This program is an improvement over the Reading Desk and its ilk since it allows for individualized setup based on the user's specific requirements.
Cons
It would be helpful if TeamSupport worked with other cloud services like Google Apps and Office 365. TeamSupport's sluggish functioning and page load times are the service's biggest flaws in my opinion. It would be really helpful to have one-click shortcuts for commonly performed activities like moving or closing tickets.
