--- description: Review of Keeping.com Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Keeping.com | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Keeping.com](/software/280568/keeping-com) # Keeping.com Canonical: https://www.softwareadvice.co.uk/software/280568/keeping-com Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/280568/keeping-com?page=2) > Keeping.com is a help desk software that helps businesses manage customer support emails inside Gmail. It enables teams to convert support requests into tickets that are synced with the entire team. Managers can assign, discuss, and prioritize tickets and get insights into your customer support data in real-time. > > Verdict: Rated **4.8/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 15 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Katsu Ventures - **Location**: Brooklyn, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$12.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free 30 Day Trial - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize and 207 more ## Features - Access Controls/Permissions - Alerts/Escalation - Email Management - Inbox Management - Knowledge Base Management - Macros/Templated Responses - Performance Metrics - Prioritisation - Queue Management - Reporting & Statistics - Support Ticket Management - Third-Party Integrations - Ticket Management - Workflow Management ## Integrations (8 total) - Asana - ClickUp - HubSpot CRM - Jira - Linear - Shopify - Shortcut - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) ## Related Categories - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Milvus](https://www.softwareadvice.co.uk/software/246233/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Game-Changer for Our Business - The Best Purchase We've Made\!" — 5.0/5 > **KC** | *3 September 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The support was super fast and responsive and we didnt feel like a number. THe price point is perfect for small business starting out and has the features of a huge provider without the pricetag. THe ticket management has saved us so much time and money and has increased our customer satisfaction score immensley. > > **Cons**: Hoping there is some kind of mobile integration or app in the future as in your gmail app you have to go into flders and go Helpdesk which i forget to do but that is such a small issue compared to all the great features it does well. I am pleasently suprised and its one of the best moves ive made 🙂 > > We are absolutely blown away by Keeping. The support we received from their team was fantastic—personable, thorough, and incredibly responsive. The product itself is a lifesaver for our disability support business. It has solved so many of our communication pain points, allowing us to ensure consistent, high-quality care without the fear of emails falling through the cracks. The seamless integration with Gmail and our Google Workspace was the icing on the cake. Honestly, for the incredible price point, this was the single best and most impactful purchase I have made for our company, and it didn't break the bank. I would wholeheartedly recommend Keeping to any business, big or small, that uses Google Workspace. It’s a total game-changer\! ----- ### "This software has fixed a business problem" — 4.0/5 > **Chris** | *31 December 2025* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Easy to implement, easy to learn. Sits inside of Gmail which was a must for us when finding a solution (as opposed to an external email system that we needed to log into). Support is very responsive and thorough if we have issues to work through or just need additional training. > > **Cons**: It is difficult to know who the email is from and who is cc'd on the emails. There are ways to know, just not front and center. There are some things that can be improved upon, but overall a great system. > > Experience has been positive. This solved a problem we had and made us more efficient. We have consolidated 3 emails into 1 and improved our customer experience. ----- ### "The best gmail add on" — 5.0/5 > **Justin** | *11 January 2024* | Wholesale | Recommendation rating: 2.0/10 > > **Pros**: We use keeping now for a year and it’s the best gmail add-on ever. Especially the shopify combination with preview data is great. > > **Cons**: You have to find your way first to understand. ----- ### "A refreshing expirience after using Zendesk" — 5.0/5 > **Luka** | *7 June 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Simple \& direct interaction with our clients using a native tool as email for both of us without having to deal with cumbersome ticketing tools. No learning curve, no adjustments, no "write your text here" in the emails, just use the email as you use it. > > **Cons**: Well it works only with gmail. So an addon for outlook or similar would be a great step improvement for us. ----- ### "Keeping for I-SEC TECH" — 4.0/5 > **David** | *17 May 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: What you see is what you get integration into Gmail, clear and easy to manage. > > **Cons**: No option to include a customer satisfaction survey > > Very easy and straighforward migration from our previous supplier. Very easy to understand the logic and navigation. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/280568/keeping-com?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/280568/keeping-com) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data