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description: Review of Comm-unity Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Comm-unity | Reviews, Pricing & Demos - SoftwareAdvice GB
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# Comm-unity

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> Comm-unity by NetFortris (formerly Fonality) is a cloud-based communication and collaboration business phone system that caters to all business sizes. Comm-unity scales easily as your business grows, always works when you need it, and gives your team the latest functionality at their fingertips.

Why Comm-unity by NetFortris?
•	Get more done
•	Cut your costs
•	Work Anywhere
•	Control your system
•	Expand easily
•	Offload upkeep

Who is Comm-unity by NetFortris for?
•	SMBs
•	Mid Market
•	Enterprise
•	Retail 
•	Finance 
•	Food \& Beverage
•	Insurance 
•	Professional Practices 
•	Business Continuity 
•	Hybrid Work Environments
•	Work from Home

Simplify the way your team collaborates with your personal Heads Up Display for Desktop and Mobile. Access myHUD from anywhere – on your PC, laptop or smartphone.

myHUD Desktop

With a Comm-unity subscription and myHUD Desktop, you’ll get access to 100+ business phone features and advanced UC features, such as:
•	Unlimited Calling
•	Pull-out Softphone Client
•	Instant Messaging
•	Audio Conferencing
•	Video Conferencing \& Web Meetings
•	Always-On Call Recording
•	Contact Center
•	Visual IVR/Auto Attendant
•	Ring Groups
•	Hotdesking
•	Local Number
•	Business Texting
•	Paperless Fax
•	Office 365 Integration
•	Call Reporting
•	Web Launcher – Web App Integration
•	Active Directory Integration – SSO

myHUD Mobile

Take control and command your business communications from the palm of your hand. Access Comm-unity calling, chat, presence and call handling features from your smartphone for a seamless transition from the office to work from home or on the go.
myHUD Mobile is easy to use and simple to manage using an intuitive graphical interface.
With myHUD Mobile you can:
•	Make and receive calls using your extension and office caller ID
•	Use the device you love most - your own\!
•	Keep myHUD running in the background so you never miss a call or chat
•	Use visual voicemail to see who left a message, when \& how long the message is
•	Keep your mobile number private
•	Chat with users and sync conversations to myHUD Desktop
•	Put calls on hold, transfer them to others, or to your own office phone
•	Control when you're available with statuses
> 
> Verdict: Rated **3.5/5** by 16 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.5/5** | 16 Reviews |
| Ease of Use | 3.3/5 | Based on overall reviews |
| Customer Support | 3.1/5 | Based on overall reviews |
| Value for Money | 3.9/5 | Based on overall reviews |
| Features | 3.6/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: NetFortris

## Commercial Context

- **Starting Price**: US$17.99
- **Pricing model**: Per User
- **Pricing Details**: Professional $17.99 per user per month | Professional+  $19.99 per user per month | Ultimate $24.99 per user per month
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, United States

## Features

- Call Centre Management
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Transfer
- Caller ID
- Chat/Messaging
- Conferencing
- IVR
- Live Chat
- Reporting/Analytics
- Ring Groups
- Unified Communications
- Video Conferencing
- VoIP
- VoIP Connection
- Voice Mail

## Integrations (3 total)

- Microsoft Teams
- Salesforce Platform
- Zipwhip

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Auto Attendant Software](https://www.softwareadvice.co.uk/directory/1328/auto-attendant/software)

## Related Categories

- [Auto Attendant Software](https://www.softwareadvice.co.uk/directory/1328/auto-attendant/software)
- [Unified Communications Software](https://www.softwareadvice.co.uk/directory/1556/ucaas/software)
- [SIP Trunking Providers Software](https://www.softwareadvice.co.uk/directory/425/sip-trunking/software)
- [Telephony Software](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software)
- [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software)

## Alternatives

1. [VoIP.ms](https://www.softwareadvice.co.uk/software/185743/voipms) — 4.8/5 (697 reviews)
2. [Nextiva](https://www.softwareadvice.co.uk/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews)
3. [Microsoft Teams](https://www.softwareadvice.co.uk/software/397766/microsoft-teams) — 4.5/5 (10940 reviews)
4. [Wildix](https://www.softwareadvice.co.uk/software/208756/wildix) — 4.7/5 (209 reviews)
5. [Zoom Workplace](https://www.softwareadvice.co.uk/software/101384/zoom) — 4.6/5 (14526 reviews)

## Reviews

### "Eh." — 3.0/5

> **Mallisa** | *24 April 2018*
> 
> **Pros**: The pros are: everything you could need to organize within your office is possible with Fonality. Possible. The price is good.
> 
> **Cons**: The cons? The user dashboard is incredibly confusing and it's very difficult to do anything remotely complicated without contacting customer support, which isn't always very helpful anyway.

-----

### "Top Notch\!\!" — 5.0/5

> **Ridham** | *5 July 2024* | Marketing & Advertising | Recommendation rating: 9.0/10
> 
> **Pros**: They are simply the best in their services\!
> 
> **Cons**: So far, everything is satisfactory. All worth it\!

-----

### "Do not hire fonality" — 1.0/5

> **James** | *18 February 2020* | Legal Services | Recommendation rating: 0.0/10
> 
> **Pros**: Fonality Review 
Up until recently the Becker Law firm (BLF) had been a loyal customer of Fonality – Netfortis.  We were leasing our phones through Fonality, paying $22.00 a month per phone since 2016.  Over the course of four years, we paid $5,280 for these phones.  However, when something happened to the phone or the phone quality was reduced, it was BLF’s problem and Fonality would not pay to them fixed.  This is one of the reasons we ultimately chose to cancel our service with this company.  After cancelation of the service we are required to return the phones which was not unusual. 
During the four years that these phones were in use one of the phone’s was damaged, but it was still in working condition.  Fonality/Netfortis wanted us to pay $375.00 for that phone.  Not only was it four years old but, also that we had paid $1,056 for that phone over the course of its lifespan.  After some research, the value of the telephone was less than $100.00.  I called and spoke with a manager at Fonality/Netfortis.  While she was pleasant to talk too it still took her days to try to get the matter resolved.  When I told them that since I was going to have to buy the telephone, I wanted it returned they charged me to ship it back after I had to pay to ship the telephones to them.
During one of my phone calls with Fonality/Netfortis they left me on hold for over an hour, which is unacceptable by any standard.  After being left on hold for that amount of time they denied my request to h
> 
> **Cons**: They do not have prompt service 
They customer support service does not have any power to say anything, everything has to go through a supervisor which makes the process take longer

-----

### "Fonality has amazing scheduled reporting" — 5.0/5

> **Frank** | *5 December 2017* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: The reporting can be customized and scheduled and then easily integrated into our firm's software applications to easily rank and review our customer service agents habits to improve performance.
> 
> **Cons**: There is really no downside, if anything, it used to be customer service, but over the last 18 months we have seen a dramatic improvement in that area as well.

-----

### "Fonality Review" — 4.0/5

> **Sara** | *9 January 2017* | Financial Services | Recommendation rating: 6.0/10
> 
> **Pros**: The availability of different options - technical support can be helpful.
> 
> **Cons**: Their website is terrible for changing your phone systems and there is no clear way you are supposed to do things.  In addition, their vocabulary they use to describe things you can do is not something you understand unless you know.
> 
> We use Fonality for our phone systems for a 20+ person office. The phone service is great and customer support can be helpful.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/2769/fonality)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/voip/fonality-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/2769/fonality> |
| en-GB | <https://www.softwareadvice.co.uk/software/2769/fonality> |
| en-IE | <https://www.softwareadvice.ie/software/2769/fonality> |
| en-NZ | <https://www.softwareadvice.co.nz/software/2769/fonality> |

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