GoTo Connect

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About GoTo Connect

GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class phone system with 100+ features with inclusive minutes for local, long distance & international calls; video and audio conferencing with screen share for up to 250 people; and messaging for 1:1, Group Chat, Team channels, file sharing, plus SMS for external messages. GoTo Connect brings communications together with the best admin tools on the market, #1 customer-rated support, and a full suite of customer engagement tools including webinars and contact center— all delivered on the most reliable platform, while priced to give incredible value.
GoTo Connect Software - 1
GoTo Connect Software - 2
GoTo Connect Software - 3
GoTo Connect Software - 4
GoTo Connect Software - 5
GoTo Connect video
GoTo Connect Software - 1 - thumbnail
GoTo Connect Software - 2 - thumbnail
GoTo Connect Software - 3 - thumbnail
GoTo Connect Software - 4 - thumbnail
GoTo Connect Software - 5 - thumbnail

GoTo Connect pricing

GoTo Connect does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

Alternatives to GoTo Connect

Vonage Contact Center

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange...

Vonage Business Communications

Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a...

GoTo Connect Reviews for UK Users

Feature rating

Value for Money
4.4
Functionality
4.5
Ease of Use
4.4
Customer Support
4.6
5 reviews of 667 View all reviews
Maria Alejandra
Maria Alejandra
  • Industry: Outsourcing/Offshoring
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 10/01/2023

The best phone app

Since I have been using the app, I have no problems communicating with my clients and candidates, making it easy to stay connected 100% of the time.

Pros

It is a friendly and easy-to-use application, which allows direct communication with people outside, and above all, it offers multiple forms of communication, from voice messages, text messages, or direct communication with people.

Cons

that in order to access the purchase there is a lot of protocol and one must be contacted by a sales agent instead of being able to call to request the license purchase service.

Alternatives Considered

CloudTalk

Reasons for Switching to GoTo Connect

Because it has greater accessibility and better features, plus it has no character limits in text messages.
Michael
  • Industry: Commercial Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/12/2024

Great Company to work with.

We went out for bid for a VOIP vendor and Goto is was the winning bid not just because of price but everything in general. They met all of our needs and surpassed them with flying colors.

Pros

The ease with which the entire project happened was amazing. The team at GOTO was also superb in everything that they did with us.

Cons

None that I can say because they are amazing.

Alternatives Considered

8x8 Work, Verizon Connect and RingCentral Contact Center

Reasons for Choosing GoTo Connect

Mitel was in the process of leaving the voip business and were forcing end users o move to ring central and or another option.

Reasons for Switching to GoTo Connect

They had the best bid but more so they were miles over any of the competition. They allowed us to not only meet the needs and goals but surpass them in the winning bid.
chris
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 08/03/2024

Poor choice of phone system

Poor service. Goto customer service people don't know their own system.

Pros

Having an app on my cell phone so I can answer a customer's call when away from my desk.

Cons

Doesn't facilitate being able to have a live person answer a call when a customer calls a specific extension. ie- When [sensitive content hidden] isn't at his desk and someone calls him I want to pick up his calls.

Verified Reviewer
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 11/10/2024

Cost effective reliable VOIP choice

General a good experience, we migrated most of the company off for more advanced features, but still use it for one subsidiary where it is cost effective and reliable.

Pros

It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client.

Cons

missing some advanced features of more full featured systems like 8x8 but is less complicated, not as cheap as some other basic voip options

Alternatives Considered

8x8 Work

Reasons for Choosing GoTo Connect

Product was acquired by the go to connect company and we got migrated.

Switched From

Jive

Reasons for Switching to GoTo Connect

Cost and and ease of implementation for a small team.
Alex
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/12/2023

Reliable VoIP Phone System

Excellent. Started with a online demo, was then offered physical devices and the chance to setup and use the system before making a commitment. Once we signed up the implementation team was very thorough and clear with what they required from us and when. All mile stones where hit at (or before) the estimated time. The switch over and porting went smoothly and the switch over happened without fuss, which was huge for us as the last time we made a change to our phone system it involved me and another IT employee staying at work until after midnight attempting to get things running.

Pros

Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls. The auto attendant has allowed us to free up our document control personals time for more important matters than answering phone calls. Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls.

Cons

The only negative I've experienced is that the SMS feature of the soft phones is unreliable. I've notice there is only about a 50% chance that any text message sent will be received. Particularly text verification (MFA) services don't seem to be received with the reliability that they would require.

Alternatives Considered

RingEX

Reasons for Choosing GoTo Connect

GoTo offered us a superior product at a great price. Our previous phone system was feature poor and due to be discontinued any day so we need to switch, since we have been using GoTo for other communication related services it made sense.

Switched From

TELUS International

Reasons for Switching to GoTo Connect

GoTo Connect ended up being the cheaper product to purchase and the completion did not seem to offer anything to make up the price difference.

Related categories