Salesforce Sales Cloud

Pros

Salesforce Sales Cloud is really the penultimate option for sales teams to manage and control their pipeline, it is efficient and intuitive in its needs for CRM

Cons

the costs per person become prohibitive and make it difficult for small businesses and not for profits to utilize, even with special pricing for each unit.

Pros

It has a really good predictive analysis using the Einsteins analysis. It provisions a more streamlined approach to track customer activities- likes , dislikes, etc. This helps in designing marketing strategies, advertisements in accordance to customer likings. I like the api integration it has to integrate with any other product which uses this customer information so as to provision a customised experience

Cons

It has a relatively high pricing compared to similar products in market. Initially the learning curve is slow as it is complex to understand for the beginners. The UI can be made more modular and tailored according to customer experience

Pros

easy interface, loads in a reasonable amount of time

Cons

not robust enough in features or customization

Alternatives Considered

Reasons for Choosing Salesforce Sales Cloud

Switched From

Reasons for Switching to Salesforce Sales Cloud

Pros

Even as a small business where only two of us use the program. Easy records keeping of client databases and client accounts. I love having an easy way of keeping track of open tasks in Cases and accounts that are processing in Opportunities. Being able to run reports off different client information has been extremely beneficial.

Cons

It can be difficult to make changes to the format and templates. Also, would like if the List Emails could be a little more customizable.

Alternatives Considered

Reasons for Switching to Salesforce Sales Cloud

Pros

Salesforce came to change thw way you interact with your customers, giving you tools to improve your customers relationships and experiences. All companies sizes can get the most of you, if you are a small company with 10 or 100 agents or even if you are a large one they can even provide AI agents to improve your capacity of interacting with your customers.

Cons

Right now i don't have any cons about Salesforce, we has been using it for about 2 years now and has been a plus, agents adapted very quickly, each agent can add personalized shortcut to make even easier the communication eith our customer.

Pros

Customizations as per the business requirements and mobile app for field sales team working at different locations.

Cons

Initial setup cost is high and also onboarding time is very high. They need to work on these two aspects.

Pros

easy to add functions, one of the best CRM platforms I've used

Cons

it's quite expensive compared to other CRMs

Pros

Salesforce Sales Cloud meets our requirements in managing the sales process in our construction company.

Cons

Salesforce Sales Cloud is quite good in features aspect but can have a cheaper pricing.

Pros

Ease of use for sales engineer. And simplicity in data analysis.

Cons

MRP planning is much better sdp system compared to sales force.

Pros

Keeps track of almost everything that is done.

Cons

I cannot really think of any downsides at this time. It is a lot more helpful than our previous software.

Pros

Salesforce has a lot of great options as far as entering information adding unique fields and making it specific to your needs as well you can also use this across all devices. Laptop to phone to iPad.

Cons

Some fields are tricky and have specific questions that need to be answered before moving to the next field. sometimes those are not highlighted and takes time to find area of particular needs.

Pros

Comprehensive lead and opportunity management
Robust sales forecasting and analytics
Customizable dashboards and reports
Mobile accessibility for on-the-go sales tracking
Seamless integration with other tools
Advanced automation and AI features

Cons

The platform can be expensive, especially for small businesses.
Customization options, while powerful, can be overwhelming for new users.
Some users report that the system can be slow at times, particularly with large datasets.
The extensive feature set may require significant training for full utilization.

Pros

The automations in Salesforce Sales Cloud always comes in handy for us when tackling the routine tasks and activities like customer data entry and follow ups. Its gives us AI tools that has helped us improve our sales through intelligent sales prospecting and scoring. Salesforce Sales Cloud provide a very secure and well organized location for keeping all our customers data and information. It has an incredible reporting function that offers us useful insights about our sales and our performances.

Cons

We have not yet experienced anything wrong about Salesforce Sales Cloud to write about.

Pros

The use of Sales Cloud in our company has led to increased performance rates in sales aspect, as well as a considerable enhancement of clients management. In conclusion, it stained to say that Salesforce Sales Cloud has been a great partner to support our company. We have established that it has assisted us in enhancing our performance, enhancing the communication with our stakeholders and expanding our sales.

Cons

Salesforce Sales Cloud is easy to navigate, which is perhaps my favorite aspect of it because the company can tailor its functions to the needs of the company. Thanks to the BI tool, we can find out sales opportunities and enhance the way how to promote sales effectively.

Pros

Salesforce Sales Cloud can be easily customized to fit any business. It is very simple to use, so sales teams started using it without much training. It also automates boring tasks, letting the team focus on selling, which helps them work faster.

Cons

It can be a bit slower sometime if there is large amount of data.

Pros

It is essential software not only for Sales Teams, who can have all information from the Customers and many Automation tools in place but Salesforce Sales Cloud could be fine-tuned for other teams inside a company. Different consoles and views could be created for Finance, HR, IT, Chief Officers, Managers, and Support.

Cons

It is a complex product requiring bigger efforts from companies and teams. It would be best to have a separate team of professionals, who know the details and can create, adjust the views, fix bugs in automation scripts, update changes, and provide training to employees.

Pros

We recently switched to this cloud and we are getting huge benefit because SF cloud is our best CRM with regards to overseeing information, accounts, contacts, pipelines and valuable open doors. Salesforce cloud genuinely figure out our necessities, cycles, and business to propose and help us with giving the best answer for us.

Cons

The cost is comparatively high in the market. Extraordinary for information capacity, yet restricted usefulness for examination. I need to send out information each time I need to break down it, on the grounds that the dashboarding usefulness is restricted.

Pros

Above all, the biggest advantage is the ability to customize fields according to the needs of the sales organization. As the sales processes changed and the organization expanded, there were many additional processes to incorporate. Despite this, there are many features that can fully cover these needs, which has been very helpful for our work. Additionally, the ability to create a wide variety of reports is another advantage. This has been extremely useful in identifying the causes of poor sales and finding ways to improve sales performance.

Cons

The complexity is very high, so it is quite challenging to set up new processes. We often seek help through Trailblazer and refer to what others have created, but it is still very difficult to configure without specialized knowledge.

Pros

Lots of features
Mature and evolved system
Established knowledbase and online help available
Ready support and experts available

Cons

Expensive
Legacy system
Ease of use / navigation
Maintanance is expensive

Pros

Salesforce has all of the features you could ever possibly want for the most part. It is an extremely in-depth product.

Cons

Salesforce is extremely complicated. If you have to get help and end up in trailblazer, good luck to you. You will spend hours reading white pages just to realize that you are in the one for classic instead of the new salesforce.

Pros

Industry wides used CRM product. Easy to integrate with existing Platforms.

Cons

Not as intuitive as new Sales CRM platforms. Customization required to make it user friendly.

Pros

Comprehensive end-to-end features for Sales Management
Ease of use of most of the functionalities
Powerful Dashboard and Analytics features

Cons

Cost
Some advanced features are a bit complex to use (e.g: advanced Sales Pipeline workflow)
Customer support sometimes slow

Pros

I like many features Salesforce has to offer. I have a decent book of business so I really like Service Alerts & Notifications. This feature gives me the ability to stay organized while being able to review increases with clients to better retain my book of business.

Cons

The thing I like least about Salesforce is creating filters. I am not really sure how to create filters and need a better understanding on how to do so.

Pros

As someone who self-taught themselves how to use the software for mass email marketing, Salesforce is super beginner friendly.

Cons

The process for updating distribution lists is quite tedious and can easily be messed up and need to be reevaluated.

Pros

I like how much functionality comes out of the box. I also like how easy it is to customize. While some pieces require technical experts, basic things are pretty easy to learn and Trailhead is an amazing free tool. The community around Salesforce is pretty awesome too.

Cons

It's not cheap. Pricing is varied depending on how many licenses you need and how well you can negotiate. They don't publish standard pricing which can be frustrating.