About TeamHeadquarters

TeamHeadquarters is a help desk management solution that offers small and midsize businesses a service desk, project management, resource management and scheduling functionalities within a suite. The software is available for deployment both on-premise and in the cloud. The service desk functionality of the software allows users to manage and monitor their resources in order to address problems and incidents. Users can create tickets for their service requests and track the status of all ongoing and closed service requests in a unified queue. TeamHeadquarters also offers project management functionality, which enables users to create projects, assign them to people and track tasks status with Gantt charts. Users can also collaborate and share documents with team members. Scheduling and time tracking on projects are both supported with TeamHeadquarters as well. TeamHeadquarters is available on a per user per month basis.
TeamHeadquarters Software - Project calendar
TeamHeadquarters Software - Project list
TeamHeadquarters Software - Queue management
TeamHeadquarters Software - Reporting
TeamHeadquarters Software - Service requests
TeamHeadquarters Software - Ticket timesheets
TeamHeadquarters Software - Project calendar - thumbnail
TeamHeadquarters Software - Project list - thumbnail
TeamHeadquarters Software - Queue management - thumbnail
TeamHeadquarters Software - Reporting - thumbnail
TeamHeadquarters Software - Service requests - thumbnail
TeamHeadquarters Software - Ticket timesheets - thumbnail

TeamHeadquarters pricing

TeamHeadquarters does not have a free version but does offer a free trial. TeamHeadquarters paid version starts at US$28.00/month.

Starting Price:
US$28.00/month
Free Version:
No
Free trial:
Yes

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TeamHeadquarters Reviews for UK Users

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
5
5 reviews of 9 View all reviews
Paul M.
  • Review Source
Value for Money
0
Features
0
Ease of Use
5
Customer Support
5

5
Reviewed on 24/10/2008

Would highly recommend this company and their products.

Would highly recommend this company and their products.

You will not find a better product for a small/medium business for the price they are offering - we looked for a long time and are glad we found them.

Keep up the good work!

Pros

Product is more than we expected for the price they are selling it at. We looked at base camp first and there is no comparison!!
Not only does the Entry.com functionality far exceed basecamp's the support and staff anf Entry are really great to deal with.
We took advantage of the on-line training and had no problem getting up and running in production in a couple of days.

Cons

So far so good - when our internal network gets clunky so does the application - nothing they can do about it but it slows down based on our environment.

John M.
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 25/02/2020

Teamheadquarters makes being a good project manager easier

Because I have many clients and do many projects I need to be able to create estimates, track work performed, provide resource reporting, and weekly status updates. The planned vs actual nature of TeamHeadquarters makes being a good project manager easier!

Pros

Built in best practices and the ability to create an estimate and capture work (from projects, support and operational work).

Cons

The Gantt chart works well but, you've got to be prepared to take it all the way - it's a con with a good ending.

John M.
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 02/06/2017

The software has been working well to support my business, my experience with it has been...

I've been able to gather all of my project into into a single application to support client and internal projects.

Pros

I like that the projects and tickets work together and that I can take incoming email tickets and assign them to projects and then to project resources. Then, I capture the time on the tickets to create a weekly Status Report - very handy and good for consistency.

My concept was that I could use the software to support client project work that I do in Digital Marketing -- I was correct, it works great for me.

Cons

I really wish there was a built in Report Designer. It would help me to tailor the reports, like the Status Report, to meet my exact requirements and branding needs.

David J.
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 17/01/2017

Reducing our applications helped us a bunch

Now we only use one app to track time, field support and major projects. TeamHeadquarters has meet our needs and is simple to use which was very important to us.

Pros

All of our work in now in one simple to use application and we can see what everyone is doing in real time.

Nancy S.
  • Review Source
Value for Money
0
Features
0
Ease of Use
4
Customer Support
5

4
Reviewed on 24/10/2008

Barry Cousins and his staff are top notch professionals.

Barry Cousins and his staff are top notch professionals. They have done a great job of listening to our needs and requirements and made configuration recommendations that use the system to it's best advantage. I cannot say anything bad about this team!

Pros

THQ is a beautifully designed and user friendly application which enables us to track and organize help desk tickets and project requests. It allows each staff member to be accountable and responsible for their assigned work via individual work queues. Managers can view staff queues and make comments without being intrusive. This is an ideal communication tool which facilitates teamwork. Email integration saves significant time on the front end. Our users are now demanding other departments provide customer service to our standards. This tool has enabled us to set the bar high, and achieve our customers service goals.

Cons

Reporting could be more streamlined.

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