--- description: Review of Cayzu Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Cayzu | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Gaming and Casino CRM Software](/directory/340/gaming-casino-crm/software) > [Cayzu](/software/25119/cayzu) # Cayzu Canonical: https://www.softwareadvice.co.uk/software/25119/cayzu Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/25119/cayzu?page=2) > Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated routing functionalities within a suite. The software features email integration, which enables users to directly convert emails to service requests. The system then automatically queues all incoming requests and assigns them to available, appropriate agents in order to efficiently handle customer queries. Cayzu’s self service portal displays all service requests from multiple websites in a single console. Users can also build a knowledge base on their site to help other users find answers to the most common queries. With the help of customized reporting and dashboards to track and monitor the performance of help desk operations, users gain a complete view of all their customer service activities and are better equipped to make decisions regarding their service requests. Cayzu is available per user per month or year. > > Verdict: Rated **5.0/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 30 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Cayzu - **Location**: Amherstburg, Canada - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$4.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 'Per agent' pricing plans: Basic, Team, Pro, Enterprise, Enterprise \& Freedom. Cayzu's Freedom Plan is a fixed price per month for up to 70 agents and all features are included (Enterprise Plus level). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Assignment Management - Automated Responses - Automated Routing - Autoresponders - Call Centre Management - Change Management - Chat/Messaging - Client Portal - Collaboration Tools - Communication Management - Configurable Workflow - Contact Database - Contact Management - Customer Database ## Integrations (30 total) - Capsule - Dropbox Business - Facebook Business Suite - FreshBooks - Google Analytics 360 - Harvest - Highrise - HubSpot CRM - JIRA Service Management - Jira - LiveChat - LogMeIn Central - LogMeIn Rescue - Meta for Business - Microsoft Teams ... and 15 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Gaming and Casino CRM Software](https://www.softwareadvice.co.uk/directory/340/gaming-casino-crm/software) ## Related Categories - [Gaming and Casino CRM Software](https://www.softwareadvice.co.uk/directory/340/gaming-casino-crm/software) - [Mortgage CRM Software](https://www.softwareadvice.co.uk/directory/345/mortgage-crm/software) - [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software) - [Knowledge Base Software](https://www.softwareadvice.co.uk/directory/3898/knowledge-base/software) - [Hotel CRM Software](https://www.softwareadvice.co.uk/directory/339/hospitality-hotel-resort-crm/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4076 reviews) 2. [Issuetrak](https://www.softwareadvice.co.uk/software/318585/issuetrak) — 4.6/5 (205 reviews) 3. [TeamSupport](https://www.softwareadvice.co.uk/software/2808/teamsupport) — 4.5/5 (848 reviews) 4. [ServiceTonic](https://www.softwareadvice.co.uk/software/32396/service-tonic) — 4.8/5 (4 reviews) 5. [Vivantio](https://www.softwareadvice.co.uk/software/394868/vivantio-pro) — 4.3/5 (178 reviews) ## Reviews ### "US DataVault loves and appreciates Cayzu\!" — 4.0/5 > **Marc** | *26 May 2017* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Speed, reliability, support, flexibility, customization, training and the fact they care enough to be very responsive to their Customers needs while they help that Customer support their own Clients. > > US DataVault has been using Cayzu since 2014 and has found it to be an easy to use and affordable Help Desk Solution\! We run a 24x7 Tech Support operation for our Clients and with Cayzu our Clients never have a problem reporting their problem or maintaining contact with our Support Team to assure the issue is fixed to their satisfaction. As Senior Management it is very convenient to be able to log in anytime and check the flow of support tickets as well as the resolutions presented. Additionally, the tools and support we get from Cayzu are great\! For example, here are some recent improvements to the Cayzu Help desk service: Round Robin (Automatic distribution of tickets) SSO added to the agent portal Integration into HubSpot CRM Push notifications added to the Android App Ability to set time zone by agent Added support for the Arabic language Ability to export products Ability to specify the primary group New exportable fields on the ticket grid It is the Cayzu commitment to innovation and growth that really make them a pleasure to deal with. And, you can GET ANSWERS ANYTIME. The wealth of knowledge within the Cayzu Customer Service Knowledge base is very useful and frequently updated. This helps us and them reduce calls and increase customer satisfaction. Client Empowerment? Cayzu makes it easy. Customers can use the service to submit and track tickets anytime and we can provide automated responses when Tech is not immediately available. They Cayzu service is so fast that we have no problem being able to see and respond to a request for help easily within the 15 minute contact window we provide to all Clients. With Cayzu we were able to customize all of our pages to CREATE A BEAUTIFUL SUPPORT DESTINATION and rebrand all aspects of our customer support portal to secure our Brand Identity all the way through the Support process. One this we appreciated is that we could even use our logo, colors and URL links. One area Cayzu really shines is in Training. A few recent titles are: How to impress your customers and provide exceptional support. How to tailor to the millennials and let them help themselves. Learn the best ways to organize your support emails. Join in a Q\&A session so your questions are addressed real time. In closing, US DataVault feels that Cayzu is one of the best decisions we have made and our Clients universally agree. What more can one ask for? ----- ### "Cayzu has transformed the way we manage our customers' queries. A fantastic asset to our business\!" — 5.0/5 > **Colette** | *17 October 2017* | Gambling & Casinos | Recommendation rating: 10.0/10 > > **Pros**: This is a very simple and straight-forward system for us to use, and we have been able to use more of the features as our business has grown and developed. The canned responses and the automation has really helped us to speed up our process, and to be more consistent with the information that we give our clients. We operate a bonus system for our employees, and Cayzu's built-in SLAs helps us to manage this bonus system very easily. It also helps our employees to be more aware of their workload, and see how they are performing against their targets, so they love it too\! Our ability to produce relevant reports, configured to suit our business has improved dramatically, which is helping us to manage our business better, and to focus on areas that need management attention. > > As mentioned in my review, it has helped us to respond to our customers in a more timely and consistent manner, it has helped us to manage both our team and our business better. ----- ### "Easy to use, does exactly what it says on the tin" — 5.0/5 > **Emma** | *12 June 2017* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Ease of use, SLA incorporation, mobile platforms, being able to reply in bulk to a customer base, simple, useful reports, being able to reply to tickets via email. Everything you need is wrapped up in this system, no need to have multiple systems open. Integrates seamlessly with third party providers and external partners can offer advice. > > **Cons**: Nothing, it does everything I need. If I had to find fault with the software, it's really my own preference for more traditionally installed systems, I'm not a big fan of browser based software. > > It comes with a lot of pre-defined functionality off the shelf, it doesn't need to be heavily configured before it can be used like some systems. The methodology can be applied straight out of the box. The reports are really refreshing, as a Helpdesk Manager it immediately gives me the stats that I need to report to the directors. ----- ### "It is very user friendly software and I believe that it can be implemented in very useful ways" — 5.0/5 > **G.A.** | *2 June 2017* > > **Pros**: I like the interface and the flow of the software. Its very intuitive overall and very easy to use for even the most novice of computer users. The interface makes it easy to navigate and the simplicity of the workflow allows you to do what you need to do without getting confused or bogged down. The fact that the SLA's were built in was a big positive factor as well. > > **Cons**: I am not a fan of learning a bunch of new features but this was extremely easy and made figuring out the features very simple. ----- ### "Cayzu uncluttered email inboxes with user issues\!\!" — 5.0/5 > **Stacy** | *14 June 2018* | Recommendation rating: 10.0/10 > > **Pros**: Users used to email their issues and now they submit a ticket and multiple people are able to see the issue and provide quicker response times. I love that solutions are searchable for those repetitive issues. It's easy to use from the user side and the help desk side. > > **Cons**: I don't really have any cons. This software is a comprehensive suite for help desk techs that are looking to track and organize user issues. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/25119/cayzu?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/25119/cayzu) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data