About ConnectWise Control
ConnectWise Control pricing
ConnectWise Control has a free version and offers a free trial. ConnectWise Control paid version starts at US$29.00/month.
Alternatives to ConnectWise Control
ConnectWise Control Reviews for UK Users
Feature rating
- Industry: Pharmaceuticals
- Company size: 501-1,000 Employees
- Used Daily for 1+ year
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Review Source
If you value your time and energy, use this software
I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.
Pros
ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.
Cons
No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.
Alternatives Considered
RescueReasons for Choosing ConnectWise Control
More features, less expensive, easier to deploy, saves me time, better support, and I've said it before, but the features. They are powerful and make my job so much easier.Switched From
TeamViewerReasons for Switching to ConnectWise Control
For the same reasons as I mentioned above, ConnecWise has more features, is less expensive, is easier to deploy, saves me time, and has a better support and development team.
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
A lot of value for dollar with ConnectWise Control
Overall ConnectWise Control has been easy to deploy and use. Initially we were hesitant to add our servers to a remote support tool like ConnectWise Control or TeamViewer, but this tool has made remote server administration much simpler.
Pros
ConnectWise Control has a great web view that allows us to quickly find the computer/server we're looking for. We can run standard command line and PowerShell commands through the web interface to quickly gather information or troubleshoot a user's computer without impacting the user experience. The screen share is very fast and reliable and often preferred over Remote Desktop sessions. It's also very nice to be able to switch between user sessions on the computer, like when interacting with a Remote Desktop server and needing to assist a specific user on the Remote Desktop server.
Cons
The software doesn't fully integrate with Microsoft Endpoint Manager, the only software that does is TeamViewer.
- Industry: Accounting
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
ConnectWise Control is our Remote control app
Pros
It is very easy to use. Very like to our customer. One-off the best future is it works on the client-side if the admin right is set and the user did not have the right to install any software. It is not needed to install any software.
Cons
One con is using this application on MAC PC. Required some experience to make some right for this software. Sometimes did not start in WIN PC.
Alternatives Considered
AnyDeskReasons for Choosing ConnectWise Control
This product is less in price.Switched From
TeamViewerReasons for Switching to ConnectWise Control
It has the best price.
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Hope product got better
Pros
Use this product for a few years. I had hosted on my own service and it was a lot of maintenance. The only problem was it was cheap.
Cons
It was hard to use and support. Found free software they did most of these things more consistently.
Alternatives Considered
GoTo ConnectReasons for Switching to ConnectWise Control
Good sales pitch- Industry: Information Technology & Services
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
ConnectWise Control Review from Experience
I have utilized ConnectWise Control for 10 years at two different companies. This product has helped keep me and my teams efficient and productive while allowing for wizard-level support all over the world. I will not go without this software after experiencing it. I purchased this on my own to utilize prior to my current company adopting it company-wide.
Pros
The ease of connecting to a system. There are no complex login processes and the product functions extremely well. The remote experience is good enough to work all week through and the reliability of the sessions is enough that you don't need to have backup methods for remote access.
Cons
I don't have too many complaints because I have utilized and continue to utilize various other platforms in client environments that have worse functionality. If I had to pick one thing it would be that on occasion I have experienced a few instances where a PC without a monitor connected gives me a black screen when connecting to it. I do not believe that this issue is specific to Connectwise due to the graphics card and how it processes the GUI. The biggest challenge in recommending remote access software to a client is that there is always the concern about getting compromised. The on-premise version of this software allows us to recommend it to any client with a lower level of concern.
