--- description: Review of HESK Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HESK | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [HESK](/software/27216/sysaid-hesk) # HESK Canonical: https://www.softwareadvice.co.uk/software/27216/sysaid-hesk Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/27216/sysaid-hesk?page=2) > HESK is a free help desk software system from SysAid. It can be deployed on-premise or in the cloud. The solution provides a knowledgebase for customers to allow them to resolve their queries themselves. If the customer requires assistance, a ticket can be logged, which is then prioritized and managed by the system based on department and urgency. The ticket submission form can be customized to suit a particular business requirement. After a ticket has been assigned, a staff member can interact with the customer through a Web interface, make relevant notes and upload necessary files. An admin panel enables users to filter and sort these tickets and check the status of their progress. Once the query is resolved, the customer is notified via email. HESK can also make the most commonly asked queries a part of knowledgebase and generate staff performance reports. The system supports unlimited users and allows for the submission of unlimited tickets. > > Verdict: Rated **4.4/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 8 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Klemen Stirn - **Location**: Airport City, Israel ## Commercial Context - **Starting Price**: US$39.95 - **Pricing Details**: it is also available at $199.95 per license with additional features. - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Available Countries**: Israel ## Features - Customer Support - Customizable Fields - IT Asset Management - Knowledge Base Management - Real-Time Chat - Self Service Portal - Ticket Management ## Support Options - Chat ## Category - [Online Help Desk Software](https://www.softwareadvice.co.uk/directory/3529/online/software) ## Related Categories - [Online Help Desk Software](https://www.softwareadvice.co.uk/directory/3529/online/software) - [Help Desk Software for Schools](https://www.softwareadvice.co.uk/directory/3857/schools/software) - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) - [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4076 reviews) 2. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3412 reviews) 3. [Milvus](https://www.softwareadvice.co.uk/software/246233/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1757 reviews) 5. [Zoho Desk](https://www.softwareadvice.co.uk/software/393877/zoho-desk) — 4.5/5 (2212 reviews) ## Reviews ### "Fast and intuitive Support Desk" — 5.0/5 > **Ummar** | *20 January 2020* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: It's fast process of setting up and get everything aligned. > > **Cons**: All features offered in hesk are not free. Prominent features are paid. > > SLA and Customer support, ticket generation with the assignment of agents. ----- ### "Hesk review" — 5.0/5 > **Chevaun** | *8 April 2021* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: I like that u can customize this software to fit your company needs and that u can basically modify and do anything you want with it and it's easy to install and use > > **Cons**: In the beginning I had problems because it keeps sending me emails I'm my personal mail account but when I fix that it work perfectly > > I use to work at a big company and I implemented hesk as a alternative to a help desk software because that did not have anything to register tickets and insisted and when I implemented this I customized it o fit the company and when I launched it I was a success its a great software and easy to install and use and the client learned very quickly how to use it to ----- ### "Works fine - for free software" — 3.0/5 > **Samuel** | *20 May 2021* | Farming | Recommendation rating: 5.0/10 > > **Pros**: Used this helpdesk for years. Works vastly better then having no ticket system. > > **Cons**: Features/support are lacking compared to premium ticket system options. > > Provided a ticket system when we needed one badly. Managing issues via email/phone is just not manageable at any sort of scale. Used the software for years before are needs outgrew HESK's features. ----- ### "Great Product and Value" — 5.0/5 > **Todd** | *17 November 2024* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: The interface and setup was straight forward and their support were very responsive and helpful. > > **Cons**: None at the moment for a general ticketing system and KB platform it works very well. > > Setup was quick and easy and it was very cost effective for a small team. ----- ### "Great product." — 5.0/5 > **Tomasz** | *18 June 2024* | Airlines/Aviation | Recommendation rating: 10.0/10 > > **Pros**: What I like most about HESK is the flexibility of this tool - I use it not only as a typical help desk but also as a system for submitting complaints and reporting irregularities within the company. The tool can be easily customized to meet your needs, and you can even edit individual messages and terminology. The creator of the application is very helpful and has never left me without assistance. > > **Cons**: I like everything about it. It's hard to find something that needs improvement - many things can be customized on your own. > > Easy installation, great flexibility, ability to edit topics and forms. Extensive capabilities for assigning permissions to the staff. Low hardware requirements with considerable capabilities. The program is intuitive for both the staff and users. I think it is underrated - simply because it is not backed by a big corporation that can afford to promote the product - but thanks to this, we have an excellent program whose license costs so little that it doesn't make sense to use the free version (because then you don't have support). Overall, it's a great program. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/27216/sysaid-hesk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/27216/sysaid-hesk) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data