--- description: Review of AfterShip Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: AfterShip | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Returns Management Software (RMS)](/directory/4609/returns-management/software) > [AfterShip](/software/270878/aftership) # AfterShip Canonical: https://www.softwareadvice.co.uk/software/270878/aftership Page: 1 / 20\ Next: [Next page](https://www.softwareadvice.co.uk/software/270878/aftership?page=2) > "AfterShip is the AI post-purchase platform built for the modern retail brands obsessed with what happens after checkout. More than 20,000 brands run their post-purchase on AfterShip — including Mejuri, AWAY Travel, SKIMS, Gymshark, FIGS, DIME Beauty, and Dr. Squatch — and we're the infrastructure behind Shopify, TikTok Shop, PayPal, and OpenAI. Since 2012, we've tracked 11B+ shipments, processed 16M returns, and connected merchants to 1,400+ carriers worldwide. All of AfterShip's products are built in-house and connected to the same underlying AfterShip Intelligence dataset, so our AI and agents can operate smartly across your entire post-purchase operation. Tracking: The deepest tracking product on the market. 95% AI-accurate delivery promises, proactive notifications, and an agent that predicts, resolves, and recovers autonomously. Moda Operandi cut delivery exceptions by 25%. Lumē lifted NPS by 21 points. Goodr reduced support tickets by 60%. Returns: Enterprise-grade returns, exchanges, and warranty in one operation. Exchange-first flows recover \~50% of return value. Return Care shifts label costs off your P\&L. AI fraud detection risk-scores every return. Marc Nolan doubled exchanges and saved $125K in 90 days. Fellow recaptured 20% of revenue through exchanges. Shipping: Multi-channel shipping and fulfillment across Shopify, TikTok Shop, and 1,400+ carriers in one automated platform. Cut fulfillment time with 80% automation, protect margin with AI-driven Carrier Decisions, and save up to 91% via AfterShip's shipping partner network." > > Verdict: Rated **4.9/5** by 473 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 473 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: AfterShip - **Location**: Tsuen Wan, Hong Kong ## Commercial Context - **Starting Price**: US$11.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: "- Essential plan offers basic features to save you time and money - Premium plan unlocks our latest AI offerings and gives fast-growing brands a competitive edge - Enterprise plan is tailored to your needs as you scale across channels and regions" - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Spanish, Traditional Chinese - **Available Countries**: Australia, Brazil, Canada, China, Germany, Hong Kong SAR China, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Notifications - Claims Management - Customer Portal - Customisable Branding - Customisable Templates - Data Import/Export - Delivery Estimate - Delivery Record - Delivery Tracking - EDI - Email Templates - Exchange Management - For eCommerce - Historical Reporting - Import/Export Management - Label Printing - Location Tracking - Mobile Alerts ## Integrations (14 total) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - Gorgias - Klaviyo - Microsoft Excel - NetSuite - PrestaShop - Salesforce Platform - Shift4Shop - Shopify - Squarespace - TikTok - WooCommerce ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Returns Management Software (RMS)](https://www.softwareadvice.co.uk/directory/4609/returns-management/software) ## Related Categories - [Returns Management Software (RMS)](https://www.softwareadvice.co.uk/directory/4609/returns-management/software) - [Shipment Tracking Software](https://www.softwareadvice.co.uk/directory/4700/shipment-tracking/software) - [Shipping Software](https://www.softwareadvice.co.uk/directory/531/shipping/software) ## Alternatives 1. [ShipTime](https://www.softwareadvice.co.uk/software/234418/shiptime) — 4.6/5 (500 reviews) 2. [Freightview](https://www.softwareadvice.co.uk/software/6024/freightview) — 4.7/5 (743 reviews) 3. [CWILL Order Tracking](https://www.softwareadvice.co.uk/software/415060/parcel-panel) — 5.0/5 (54 reviews) 4. [ShippyPro](https://www.softwareadvice.co.uk/software/168511/shippypro) — 4.7/5 (156 reviews) 5. [ShipStation](https://www.softwareadvice.co.uk/software/235645/shipstation) — 4.6/5 (960 reviews) ## Reviews ### "Worth every penny that you pay for it" — 5.0/5 > **Kevin** | *4 August 2025* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: It is an excellent app for keeping my customers updated about the shipping. Once it is set up, it runs automatically. My customers get real-time updates. > > **Cons**: Too many segmented upsells. It would be nice if the app were more comprehensive rather than requiring frequent upgrades to each feature. > > Since we have deployed AfterShip, inbound shipping questions have all stopped, and our return customer rate has increased. Since we are B2B, shipping updates are critical, and Aftership has helped us level up. ----- ### "Great experience with Aftership" — 5.0/5 > **Jacob** | *22 April 2025* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Really easy to use, great interface, webhooks work perfectly. Used a couple alternative tracking services before Aftership that were below par. Customer support is always extremely quick and helpful, have been in touch with multiple support workers but the most recent Khushi was really helpful\! > > **Cons**: Email building is a little limited so we send our own through webhooks, still better than other services though...\! Royal Mail not being supported as a courier is also a shame for the non-premium packages. > > Overall Aftership works perfectly for us as a business and in the price range is the best option on the market for tracking services. ----- ### "Scam Company - Will Steal Your Money" — 1.0/5 > **Michael** | *21 January 2019* | Retail | Recommendation rating: 0.0/10 > > **Pros**: The UI is pretty but otherwise useless. That's all. > > **Cons**: They have a seriously buggy integration which you can't troubleshoot yourself. They have a problem with things called "Carrier slugs" which even when used correctly are not 100% correct. The result; if you upload a CSV of say 10,000 tracking numbers you may find that 9,000 of them get allocated to random/incorrect couriers. Numbers allocated to incorrect couriers cannot be modified manually or through CSV meaning you are paying for a broken number. In the above example that's a cost of $800 for nothing. > > A good customer service team would realise they have limitations in their software and not turn down a £40k customer - however the customer service team don't care. They just want your money. ----- ### "Excellent Support and Fair Resolution" — 5.0/5 > **Aparna** | *9 June 2026* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: The customer service was excellent. \[sensitive content hidden\] was extremely helpful, responsive, and proactive in resolving our billing and quota issue. She communicated clearly throughout the process, coordinated with the internal team, and ensured a fair resolution. Her support gave us confidence to continue using AfterShip. > > **Cons**: One area for improvement would be the handling of historical tracking data when reactivating an account. Before automatically importing previously stored tracking numbers, AfterShip could prompt users for confirmation. This would help prevent unintended quota consumption and billing situations like the one we experienced. > > Overall, our experience with AfterShip has been very positive. The platform meets our tracking and notification needs well, and the support team was willing to work with us when an unexpected issue arose. Adding a confirmation step before importing historical tracking data would further improve the user experience and help avoid similar situations in the future. ----- ### "Reliable shipment tracking system with strong API integration" — 5.0/5 > **Andika** | *5 March 2026* | Chemicals | Recommendation rating: 9.0/10 > > **Pros**: It's a robust system for checking and monitoring my shipments. The webhook and API integration make it very easy to connect with our internal system and automate tracking updates efficiently. > > **Cons**: There are many features in the dashboard, which sometimes makes the interface feel a bit crowded. There are also double menus in some sections, so I almost clicked the wrong module a few times. > > Overall, I had a good experience using AfterShip. The service works reliably, and the support agents are helpful when issues arise. It helps streamline shipment tracking for our operations. ----- Page: 1 / 20\ Next: [Next page](https://www.softwareadvice.co.uk/software/270878/aftership?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/270878/aftership) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data