--- description: Review of AfterShip Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: AfterShip | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Returns Management Software (RMS)](/directory/4609/returns-management/software) > [AfterShip](/software/270878/aftership) # AfterShip Canonical: https://www.softwareadvice.co.uk/software/270878/aftership Page: 1 / 20\ Next: [Next page](https://www.softwareadvice.co.uk/software/270878/aftership?page=2) > AfterShip is a shipment tracking solution for eCommerce businesses. It has a partnership with over 900+ courier services worldwide like UPS, USPS, DHL, FedEx, Blue Dart, TNT, China Post and more. Online retailers can connect their store with AfterShip, import orders, and receive real-time tracking updates on one interactive dashboard. You can also manually add shipments, input tracking and let our auto-carrier detection feature work out the rest for you. The real-time tracking updates from the couriers allow you to resolve delivery issues faster and proactively notify the customers of the shipment delays. Keep customers informed of the order status with automated email, SMS, and Facebook Messenger delivery notifications. Build custom email and SMS workflows to personalize post-purchase communication and keep customers engaged. Build a branded tracking page without writing even a single line of code. Keep customers to your website instead of directing them to the courier website to track orders. Add product recommendations, brand logo and social media links to drive additional sales. Retain - Offer customers one-click order tracking with your website's order lookup widget. Customize the look and feel of the track button on the admin, copy the code from the code generator and embed it into your store's code wherever you want. Customer can also track their order from mobile with the AfterShip Package Tracker app on iOS and Android. Insert the Track order with AfterShip button to the Shopify order confirmation page. The real-time analytics dashboard offers valuable information on your shipping performance, carrier performance, delivery rate, post-purchase engagement efforts, and customer satisfaction. > > Verdict: Rated **4.9/5** by 467 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 467 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: AfterShip - **Location**: Tsuen Wan, Hong Kong ## Commercial Context - **Starting Price**: US$11.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: - Free version with basic features. - Premium version with advanced features (API, notifications, CSV exports, engagement analytics, multilingual tracking page, and more) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, Traditional Chinese - **Available Countries**: Australia, Brazil, Canada, China, Germany, Hong Kong SAR China, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Notifications - Claims Management - Customer Portal - Customisable Branding - Customisable Templates - Data Import/Export - Delivery Estimate - Delivery Record - Delivery Tracking - EDI - Email Templates - Exchange Management - For eCommerce - Historical Reporting - Import/Export Management - Label Printing - Location Tracking - Mobile Alerts ## Integrations (14 total) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - Gorgias - Klaviyo - Microsoft Excel - NetSuite - PrestaShop - Salesforce Platform - Shift4Shop - Shopify - Squarespace - TikTok - WooCommerce ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Returns Management Software (RMS)](https://www.softwareadvice.co.uk/directory/4609/returns-management/software) ## Related Categories - [Returns Management Software (RMS)](https://www.softwareadvice.co.uk/directory/4609/returns-management/software) - [Shipment Tracking Software](https://www.softwareadvice.co.uk/directory/4700/shipment-tracking/software) - [Shipping Software](https://www.softwareadvice.co.uk/directory/531/shipping/software) ## Alternatives 1. [ShipTime](https://www.softwareadvice.co.uk/software/234418/shiptime) — 4.6/5 (500 reviews) 2. [Freightview](https://www.softwareadvice.co.uk/software/6024/freightview) — 4.7/5 (743 reviews) 3. [ParcelWILL](https://www.softwareadvice.co.uk/software/415060/parcel-panel) — 5.0/5 (53 reviews) 4. [ShippyPro](https://www.softwareadvice.co.uk/software/168511/shippypro) — 4.7/5 (154 reviews) 5. [ShipStation](https://www.softwareadvice.co.uk/software/235645/shipstation) — 4.6/5 (957 reviews) ## Reviews ### "Great CS from \[sensitive content hidden\]" — 5.0/5 > **Matthew** | *15 July 2025* | Computer Hardware | Recommendation rating: 10.0/10 > > **Pros**: Great service from \[sensitive content hidden\], she helped em a lot. I hope to have her help me in the future. Thank you > > **Cons**: nothing, all if it seems good. nothing, all if it seems good.nothing, all if it seems good.nothing, all if it seems good. > > great customer service on chat ----- ### "Helpful Support, but Platform Could Be More Intuitive" — 5.0/5 > **Dara** | *8 August 2025* | Consumer Goods | Recommendation rating: 7.0/10 > > **Pros**: the prompt customer service done through a google meeting and sharing my screen. Customer service like this is rare — I felt genuinely supported, and it made a big difference in resolving what could have been a very frustrating situation. Thank you \[sensitive content hidden\]\! > > **Cons**: The platform itself is not very intuitive when it comes to explaining why orders fail to sync. It would be helpful if error messages or sync logs provided more context or actionable guidance without needing to escalate to support. > > AfterShip support was very helpful in walking me through a complicated syncing issue between TikTok Shop and Shopify. The team was responsive, patient, and committed to resolving the problem, which I truly appreciated. That said, the platform itself is not very intuitive when it comes to explaining why orders fail to sync. It would be helpful if error messages or sync logs provided more context or actionable guidance without needing to escalate to support. Overall, great customer service, but there’s room for improvement in user experience and transparency. ----- ### "Scam Company - Will Steal Your Money" — 1.0/5 > **Michael** | *21 January 2019* | Retail | Recommendation rating: 0.0/10 > > **Pros**: The UI is pretty but otherwise useless. That's all. > > **Cons**: They have a seriously buggy integration which you can't troubleshoot yourself. They have a problem with things called "Carrier slugs" which even when used correctly are not 100% correct. The result; if you upload a CSV of say 10,000 tracking numbers you may find that 9,000 of them get allocated to random/incorrect couriers. Numbers allocated to incorrect couriers cannot be modified manually or through CSV meaning you are paying for a broken number. In the above example that's a cost of $800 for nothing. > > A good customer service team would realise they have limitations in their software and not turn down a £40k customer - however the customer service team don't care. They just want your money. ----- ### "Such a supportive and helpful team\!" — 5.0/5 > **Lily** | *23 September 2025* | Cosmetics | Recommendation rating: 7.0/10 > > **Pros**: the ease of the connection and not having to worry about uploading the orders and products manually, as well as the amazing support from the team > > **Cons**: There isnt much but maybe that you cannot connect the same feed to different shopify stores. We are a global business with shopify stores in US, EU, AUS and UK so to be able to have one feed for all 4 would be great ----- ### "AfterShip Review" — 5.0/5 > **Brianna** | *8 October 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The AfterShip team is incredibly helpful whenever support is needed, and the platform makes integration quick and straightforward\! > > **Cons**: It would be great to have a bundle feature similar to Shoppedance. I also wish there were a simpler way to export TikTok orders that includes the corresponding Shopify order numbers, without having to manually finding the order tags in the export file. > > My experience with AfterShip has been great\! The platform continues to improve with every update, and I’m confident that they’ll continue to deliver the features we need as they roll out even more enhancements. ----- Page: 1 / 20\ Next: [Next page](https://www.softwareadvice.co.uk/software/270878/aftership?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/270878/aftership) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data