--- description: Review of Kayako Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Kayako | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Kayako](/software/27060/kayako) # Kayako Canonical: https://www.softwareadvice.co.uk/software/27060/kayako Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.co.uk/software/27060/kayako?page=2) > Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls. This integration helps users manage multi-channel customer support and assists with internal and customer-facing communication. Kayako allows users to track conversations across email, chat, social media and help center tickets. The chat tool enables users to start new conversations or pick up existing ones through the help center module or a user’s website and apps. Additionally, the ticket management system can organize tickets using tags or prioritize them based on current status. Agents and service managers can create shortcuts for repetitive tasks and set up automatic notifications for specific situations. Kayako can integrate with applications such as Salesforce, Slack, LinkedIn and Stripe, as well as social media channels like Facebook and Twitter. Additionally, the collaborator feature allows any employee to access customer data. > > Verdict: Rated **4.0/5** by 176 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 176 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Aurea - **Founded**: 2001 ## Commercial Context - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Inbox: $15 per agent per month - a shared email, chat, and social inbox for small teams Growth: $30 per agent per month - customer service software for growing teams Scale: $60 per agent per month - customer service software for larger teams and businesses Kayako's Enterprise plan is also available for larger companies needing a custom approach to customer support software. The Enterprise plan starts at $100 per agent. Get in touch for more information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Australia, Canada, China, Germany, India, Japan, United Kingdom, United States ## Features - AI Copilot - API - Access Controls/Permissions - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Application Management - Asset Tracking - Automated Routing - Autoresponders - Availability Management - CRM - Call Centre Management - Capacity Management - Change Management - Chat/Messaging - Collaboration Tools - Communication Management - Configurable Workflow - Configuration Management ## Integrations (65 total) - 123FormBuilder - ActiveCampaign - Adobe Commerce - Alchemer - Basecamp - BigCommerce - Campaign Monitor by Marigold - Chargebee - Constant Contact - Dropbox Business - Drupal - Eventbrite - FreshBooks - Geckoboard - GetResponse ... and 50 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) ## Related Categories - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) - [ITSM Tools](https://www.softwareadvice.co.uk/directory/4296/itsm/software) - [Issue Tracking Software](https://www.softwareadvice.co.uk/directory/4318/issue-tracking/software) - [Customer Experience Software](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software) - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (18773 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4077 reviews) 3. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1719 reviews) 4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1758 reviews) 5. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3412 reviews) ## Reviews ### "Longtime User" — 5.0/5 > **Verified Reviewer** | *24 November 2018* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I like how effective Kayako's support team is. They reply in a timely manner to help fix the issues at hand. I also enjoy how easy it is to use, and allows for employees to stay on top of logged faults, tasks and other items within the system while providing detailed updates to keep the customers in the loop. Kayako has been our main helpdesk software for the past 7 years. > > **Cons**: There is not too much I don't like about Kayako, I believe their live chat incorporation to websites could use some work. It would also be perfect if they can link it to CRM as we currently have to use these separately. > > Excellent support system, Kayako assists us with providing great online help desk support via ticket logs and live chat to our clients. ----- ### "Powerful System, Steep Learning Curve" — 5.0/5 > **Mark** | *27 November 2018* | Internet | Recommendation rating: 8.0/10 > > **Pros**: Kayako automates a lot of the communication and tracking processes for us. Since my company has put the time into setting up Kayako to meet our companies needs, I am able to focus mostly on client communication and not administrative tasks. > > **Cons**: The system is very particular about what you can and can't do. Things that seem like they would be obviously included do not exist (seeing all open tickets from an organization, for example), and must be either set up manually or gotten to in a roundabout way. Kayako also requires a steep learning curve and is not an intuitive system. > > Kayako is where we manage all of our client tickets. It is great for my daily work routine and allows me to stay on top of many tasks at the same time. I have been working with it for 1.5 years and it works great for me now, but the first few months took a long time to get used to. Things are not where you would think they would be. The system is VERY customizable, however, and if you have a person that can put in the work to set the system up, it can be bent to fit your specific company needs. ----- ### "We have used kayako for years now. It's very valuable to our day-to-day operations." — 5.0/5 > **Brandon** | *22 June 2018* | Recommendation rating: 10.0/10 > > **Pros**: It's been easy to use, and makes it easy to stay on top of many different customer issues. Whenever we have had a question Kayako support is able to fix the issue quickly in real time. > > **Cons**: I really don't have a negative comment to say about the software. It's invaluable to our operation. Kayako customer support is alway able to assist quickly in real time. > > Very easy to use. Helps us track hundreds of email tickets daily. ----- ### "Kayako worked for us" — 4.0/5 > **Jon** | *4 October 2018* | Plastics | Recommendation rating: 6.0/10 > > **Pros**: Kayako allowed us to manage our Help Desk while keeping costs down but still providing enough functionality to streamline our support and communication to the users. > > **Cons**: There wasn't any integration withour Scrum and Agile software tools (and it didn't have the functionality on its own) so it made it double work to move a Trouble Ticket to a Task > > We installed the On-Prem version of Kayako and for the most part were happy with its functionality and management of our help tickets. ----- ### "Support system missing a CRM" — 5.0/5 > **Rodrigo** | *14 June 2018* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Easy to use, depending on your license is very customizable. Once the ticket is created adding notes, screenshots and files is really simple and fast > > **Cons**: API or link to CRM directly is really needed External add on works but with serious limitations. Old kayako had a voip system to do phone calls > > We had Zendesk before but Kayako is a really serious support ticket system I wish the price were better ----- Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.co.uk/software/27060/kayako?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/27060/kayako) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data