--- description: Review of Track-It! Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Track-It! | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [CRM for Startups](/directory/3235/startup/software) > [Track-It\!](/software/27016/track-it) # Track-It\! Canonical: https://www.softwareadvice.co.uk/software/27016/track-it Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/27016/track-it?page=2) > Track-It\! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge and license management and provides multiple reporting and analytics dashboards. The knowledge management module is used to build a database of known issues and their general solution. The database offers insights into recurring trends and challenges. Track-It\! helps technicians design solutions for repetitive problems that can be marked public for end users as a part of a self-service channel. The solution also helps IT technicians track and prioritize work. Change management module helps users control costs and outages due to unplanned network or server issues. The module also minimizes IT infrastructure change risks through timely review, enforcement, and approval automation. Track-It\! provides a mobile portal that allows technicians to add and update work orders from any mobile device. The software offers add-ons for additional functionality, such as satisfaction surveys and remote control. > > Verdict: Rated **4.0/5** by 77 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 77 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: BMC Software - **Founded**: 1998 ## Commercial Context - **Starting Price**: US$995.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Free 30 day trial available - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, Germany, India, Mexico, United Kingdom, United States ## Features - Alerts/Escalation - Analytics - Asset Lifecycle Management - Automated Routing - Change Management - Customisable Branding - Dashboard - Email Management - IT Asset Management - Incident Management - Knowledge Base Management - Knowledge Management - Mobile Access - Prioritisation - Remote Access/Control - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Ticket Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM for Startups](https://www.softwareadvice.co.uk/directory/3235/startup/software) ## Related Categories - [CRM for Startups](https://www.softwareadvice.co.uk/directory/3235/startup/software) - [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software) - [Knowledge Base Software](https://www.softwareadvice.co.uk/directory/3898/knowledge-base/software) - [IT Ticketing Systems Software](https://www.softwareadvice.co.uk/directory/1630/it-ticketing/software) - [CRMs for Consulting](https://www.softwareadvice.co.uk/directory/3837/consulting/software) ## Alternatives 1. 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Support was always excellent. > > Ability to manage inventory on large scale ----- ### "Good asset management software" — 4.0/5 > **Verified Reviewer** | *26 March 2019* | Government Administration | Recommendation rating: 7.0/10 > > **Pros**: Track-It automates tracking your assets, and help desk tickets easily. It is nice to be able to see what computers we have and what software is installed on them and who is using them. > > **Cons**: The Track-it audit function is sometimes a little buggy with older operating systems. > > We manage several hundred computers, users, software licenses and a solutions database in our IT department. We use track-it to automatically audit all devices that connect to our network and keep track of where the item is and who it is assigned to. We also keep track of software licensing and help desk requests and tickets. ----- ### "Just Say NO\! to BMC" — 1.0/5 > **Jay** | *5 October 2020* | Automotive | Recommendation rating: 0.0/10 > > **Pros**: The software had a nice interface. It's layout is sectioned off so you look at each integration module separately. > > **Cons**: Track-IT has fallen from it's once glory days now that BMC owns it and pushed to have it integrate with their "Free" help-desk. We went looking for Asset management not help-desk and were left with nothing but frustration and disappointment. The BMC client service installs as part of the network discovery but it will not uninstall. You have to manually remove it. The 995 package comes with 50 licenses and because it hinges on the help-desk module it can only go out and find 50 endpoints which handicaps you into purchasing more licensing. It runs over SQL of course like more asset software, however when the software was installed over a fresh copy of 2016 Server it took several sessions with their engineer/helpdesk to get things running which should never have been needed. The sql services fault and have to be restarted manually which also should never happen repeatedly and their engineer/helpdesk could not correct this. Last on the list but slightly more important is that they are build on older coding so you can't use special characters in your passwords and there is no two factor authentication. In this day and security critical age, that is the straw that will break your back and find your system possibly for ransom~ > > We had also used Track-it around 10years ago and had warm fuzzy feelings towards it then. The reviews here made it sound like it was still a winner, yet sadly we found our experience this time was completely negative. From the beginning their sales and licensing team couldn't get our license emailed out and claimed it was blocked yet our firewall never supported their claim. Response times were not great and it takes more than a few days to even get simple responses. The sales team has made lots of excuses, told us how since BMC took over that things have steadily gone down hill and when we finally said enough is enough, we got endless run around about a refund. From this experience we felt like they picked up a once great software to fill out their line- card and didn't do a great job folding it into the their existing package. I would cation everyone from going with Track-it unless your already more than familiar with BMC and their ways and only if it's not to late to move yourself into a better suite, DO IT\! We researched more and after much testing picked Tool \& Asset Manager 2.0 which was half the cost and worked right out of the box with no problems. We rolled out and within a month had the organization audited and tagged. We can't comment on the rest of the BMC suite so as with all reviews take this one with a grain of salt, but our warm fuzzy feelings from using it before couldn't help the fundamental failures of its present state. JUST SAY NO TO BMC\! ----- ### "Good Ticket tool your incident management process" — 4.0/5 > **Verified Reviewer** | *14 May 2019* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: User Interface is pretty straight forward. It allows you to easily manage your tickets. Provides a comprehensive reporting module which i like most. > > **Cons**: When you want to add new audit steps or configure your current flow, it takes some time to completed. > > Our customer is using Track-It tool to record all their incident in their manufacturing process and we are able to work with Track-It because of them. It is a low-maintenance help desk ticketing tool and very useful for middle sized companies.Solid reporting functionalities to see what is the some main areas that looks more buggy. Good help desk product in my opinion. ----- ### "It does the job without much problems" — 5.0/5 > **Verified Reviewer** | *8 June 2018* | Retail | Recommendation rating: 8.0/10 > > **Pros**: It allows you to customize the ticket forms based on the business requirements, giving us the opportunity of making ticket forms designed for different departments > > **Cons**: The ticket forms cannot be formatted to match the business look and feel, it does not offer the option to alert support reps about outstanding tickets > > Simple to use ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/27016/track-it?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/27016/track-it) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data