--- description: Review of Zendesk Suite Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zendesk Suite | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Zendesk Suite](/software/26892/zendesk-talk) # Zendesk Suite Canonical: https://www.softwareadvice.co.uk/software/26892/zendesk-talk Page: 1 / 165\ Next: [Next page](https://www.softwareadvice.co.uk/software/26892/zendesk-talk?page=2) > Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large. Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images. Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads. > > Verdict: Rated **4.4/5** by 4083 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4083 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: £45.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain and 5 more ## Features - AI Copilot - API - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Asset Tracking - Assignment Management - Audit Trail - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - Availability Management - Batch Communications - Blended Call Centre ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Complaint Management Software](https://www.softwareadvice.co.uk/directory/499/complaint-management/software) ## Related Categories - [Manufacturing CRM Software](https://www.softwareadvice.co.uk/directory/3825/manufacturing/software) - [Account Management Software](https://www.softwareadvice.co.uk/directory/3606/account-management/software) - [Online CRM Software](https://www.softwareadvice.co.uk/directory/387/online-crm/software) - [Call Monitoring Software](https://www.softwareadvice.co.uk/directory/1811/monitoring/software) - [Insurance CRM Software](https://www.softwareadvice.co.uk/directory/342/insurance-crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (18790 reviews) 2. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1786 reviews) 3. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1727 reviews) 4. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3460 reviews) 5. [CallTools](https://www.softwareadvice.co.uk/software/223069/calltools) — 4.8/5 (156 reviews) ## Reviews ### "Good concrete product but need to address customer service" — 4.0/5 > **Laura** | *15 June 2026* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: I have found the continuation of improvement on AI features to be good progress and has helped us keep maturing as a business. > > **Cons**: I think the customer service could be improved; it is automated and they take a very long time to reply\! ----- ### "Easy to Use Platform for Customer Support and Communication" — 4.0/5 > **Tushar** | *17 June 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Zendesk Suite makes it easy to manage customer conversations from different channels in one place. The interface is straightforward, and the ticketing system helps keep requests organized. The reporting features and automation tools save time and improve team communication. > > **Cons**: Some advanced features take time to configure, and the pricing can increase as additional functionality is added. New users may need some training to fully understand all available options. > > My overall experience with Zendesk Suite has been positive. It has helped improve communication with customers and made it easier to track and resolve support requests. The setup process was smooth, and the platform provides useful features for managing emails, tickets, and team collaboration. It offers good value for organizations looking for a centralized customer support solution. ----- ### "Zendesk: The address for happy customer experiences." — 5.0/5 > **Nazim** | *10 June 2026* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: I can easily track all processes from end to end. Customer complaints and requests are all under one roof. > > **Cons**: Perhaps the interface could be changed. But this isn't a bad thing, it's just a suggestion. As it is, it's both easy to use and functional. > > In real estate, tracking is crucial. Managing both the company and requests in a single program saves us time. It makes the client happy, and we're happy too. ----- ### "Getting started with Zendesk from scratch" — 4.0/5 > **Leonardo** | *29 December 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Excellent customer support platform, making it easy to centralize service channels (such as email, WhatsApp, Instagram DM). The integration possibilities also make a difference, making it easy to incorporate other third-party channels. > > **Cons**: Many simple but useful features are left out in order to focus on new products. The community provides constant feedback, but with a focus on AI features, the Zendesk team has not tried to improve the experience of existing products (except for UI improvements). > > As a self-taught Zendesk Admin, having an engaged community that supports one another made it easier for me to understand the Zendesk Suite and provide quick and efficient support to customers. Especially in LATAM, where WhatsApp is widely used, the native integration with Meta makes all the difference. ----- ### "Zendesk for Ticket Tracking and Functionality" — 4.0/5 > **Alexandra** | *30 March 2026* | Wholesale | Recommendation rating: 6.0/10 > > **Pros**: Zendesk is a great platform to track projects and inquiries. It is packed full of features and analytics, and is relatively easy to deploy and utilize. We are able to handle multiple inboxes, track SLAs, and retrieve information from prior tickets efficiently. > > **Cons**: Zendesk has a lot of great functionality, but it comes at a cost. For organizations with a tighter budget, it might be hard to justify the price for Zendesk compared to other more budget friendly platforms, especially if you don't need all the bells and whistles. > > Zendesk has been a great value-add to our organization. We have multiple functions operating within the platform, and it has increased our efficiency and tracking capability. We have greater insight into the inquiries our team receives, and we find the ----- Page: 1 / 165\ Next: [Next page](https://www.softwareadvice.co.uk/software/26892/zendesk-talk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data