--- description: Review of Zendesk Suite Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zendesk Suite | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Zendesk Suite](/software/26892/zendesk-talk) # Zendesk Suite Canonical: https://www.softwareadvice.co.uk/software/26892/zendesk-talk Page: 1 / 164\ Next: [Next page](https://www.softwareadvice.co.uk/software/26892/zendesk-talk?page=2) > Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large. Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images. Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads. > > Verdict: Rated **4.4/5** by 4066 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4066 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: £45.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain and 5 more ## Features - AI Copilot - API - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Asset Tracking - Assignment Management - Audit Trail - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - Availability Management - Batch Communications - Blended Call Centre ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) ## Related Categories - [Manufacturing CRM Software](https://www.softwareadvice.co.uk/directory/3825/manufacturing/software) - [Account Management Software](https://www.softwareadvice.co.uk/directory/3606/account-management/software) - [Online CRM Software](https://www.softwareadvice.co.uk/directory/387/online-crm/software) - [Call Monitoring Software](https://www.softwareadvice.co.uk/directory/1811/monitoring/software) - [Insurance CRM Software](https://www.softwareadvice.co.uk/directory/342/insurance-crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (18760 reviews) 2. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1708 reviews) 3. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1749 reviews) 4. [CallTools](https://www.softwareadvice.co.uk/software/223069/calltools) — 4.8/5 (155 reviews) 5. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3396 reviews) ## Reviews ### "Exceptional" — 5.0/5 > **Roger** | *20 January 2026* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: Through integration with numerous services. Visualization, channel, and reports. Still, we have other automation features that help us. > > **Cons**: Values in contrast to the American market. Like Talk, it cannot be used in Brazil. Yes, we have to use other integrations. > > I have had a lot of experience and in the coming months, this experience will increase even more. Over time, we will use AI. ----- ### "Getting started with Zendesk from scratch" — 4.0/5 > **Leonardo** | *29 December 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Excellent customer support platform, making it easy to centralize service channels (such as email, WhatsApp, Instagram DM). The integration possibilities also make a difference, making it easy to incorporate other third-party channels. > > **Cons**: Many simple but useful features are left out in order to focus on new products. The community provides constant feedback, but with a focus on AI features, the Zendesk team has not tried to improve the experience of existing products (except for UI improvements). > > As a self-taught Zendesk Admin, having an engaged community that supports one another made it easier for me to understand the Zendesk Suite and provide quick and efficient support to customers. Especially in LATAM, where WhatsApp is widely used, the native integration with Meta makes all the difference. ----- ### "Zendesk Sit" — 5.0/5 > **Ilich Rafael** | *28 December 2025* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: It is genuinely the best at merging emails, chats, phone, and social media into one screen. And it is the gold standard for functionality. > > **Cons**: It feels like learning a new programming language/code or a complex excel pivot table and it is hard to set up. > > It feels like I am using a professional grade industrial equipment and it is incredibly powerful, reliable, and scalable, but it requires an expert and trained operator to run it effectively. ----- ### "Always something that brings more value." — 5.0/5 > **Brian** | *9 December 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Zendesk has awesome customer support. Often when I think of something I want to do or need, I can message their support and they get me an answer instantly. Their system is feature rich and flexible. > > **Cons**: Access to the platform can get somewhat pricey. It may be worth it to you though. That will depend on whether or not you take advantage of the many features available to you. > > We like the platform and continue to grow into it. Even after 7+ years of being on it, there always seems to be something new. ----- ### "Good Ticketing System That Offers Good Perks" — 4.0/5 > **Verified Reviewer** | *15 December 2025* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: The ability to add/track time spent on tickets, tagging other agents on tickets, and merging tickets if needed. > > **Cons**: Tickets can sometimes get stuck in "Suspended" which requires you to add the user who sent the ticket within the suite itself. > > An overall good experience which gives you several options/abilities to make resolving tickets seamless. ----- Page: 1 / 164\ Next: [Next page](https://www.softwareadvice.co.uk/software/26892/zendesk-talk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data