Nextiva

Pros

My favorite features are the texting, voicemail transcription and the fact that the app doesn't log out randomly. I do like that the caller id will show me that it is a call from Nextiva so I know its a business call and not a personal call.

Cons

I wish they had an option to have a separate ringtone

Pros

Nextiva was a cost effective way to provide phones to several employees. With the help of our IT Team, we also were able to get all our phone calls to record.

Cons

Lack of training. We didn't get any training on how to use the phone system.
Nextiva depends on the internet., so when internet is down, so are the phones.

Alternatives Considered

Reasons for Switching to Nextiva

Pros

Software was cheap, you get what you pay for

Cons

Horrible customer service. No one could take care of multiple things. You have to be transferred multiple times with long hold time.

Took them over 3 months, couldn’t get our 10DLC done. Took our next provider 2 weeks. They had no follow up.

Pros

Was a great company and that they have a great team of professionals and the products work.

Cons

That there sales reps will say one thing and then go on leave and not even document what was said and then your bill is around 3,000 for the life of your contract

Pros

NEXTIVA HIRES EDUCATED AND KIND PEOPLE!
[sensitive content hidden] was patient while I set up our office system of four phones. He talked me through configurations and showed me how to change settings. After weeks of frustration dealing with Zoom, working with a competent customer service person was a delight. I've worked closely with two people from Nextiva, and I would hire them both at my company!

Cons

I wish that the app would ring instantly like a cell phone call, but there is a lag. I've tried keeping the app open and shutting it down, but neither seems to make a difference.

Pros

ability to customize. The call flow charts can be set up to service any need

Cons

customer service is poor. You will spend hours on the phone dealing with multiple departments.

Alternatives Considered

Reasons for Switching to Nextiva

Pros

The call clarity and reporting are a great asset.

Cons

I don't have anything I don't like about Nextiva at this time.

Pros

We get emails to inform about voicemails are useful

Cons

difficult remoting in to access the voicemails

Pros

user friendly and easly access in both web and mobile app and can user friendly

Cons

user friendly and easly access in both web and mobile app and can user friendly

Pros

The ability to have a voip telephone system, online faxing

Cons

I really do not have anything to say negative

Pros

Nextiva works very well for internal and external communication between our employees and customers.

It has a lot of functionality that is simple to setup.

Our account rep [sensitive content hidden] is awesome and works with us on everything!

Cons

The administrative management of the account could use some uplift in UI/UX. It's difficult to find more niche things such as a specific type of call log because it's buried under another tab that doesn't really make sense.

Alternatives Considered

Reasons for Switching to Nextiva

Pros

Telephone service is great. The cost quite reasonable and the technical support fast and fabulous. I also use the e fax system which is excellent in every way, easy to use and quite comprehensive. Unlike other systems which have you email to a system - and deliver it to one fax number, Nextiva has a fax portal where you can send a fax to multiple fax numbers as well as sending the faxed documents to an email address. Cost, service and support are superior to all other systems I have tried.

Cons

Nothing in the system is an issue - works well

Pros

Comparable pricing, good features, easy to setup, good tech support thus far.

Cons

Some features like video conferencing and integrations are limited.

Pros

I liked the included features for the price.

Cons

I have not found anything that I dislike yet.

Alternatives Considered

Reasons for Choosing Nextiva

Switched From

Reasons for Switching to Nextiva

Pros

Set up is very easy. The online Administrator Portal is very user-friendly and allows us to maintain our phone schedules as we need to, and the User Management function allows us to make changes quickly as they occur.

Cons

The Nextiva App needs more attention as we experience issues with it frequently. It's a wonderful feature when it is working properly but we see a lot of staff opting to not use it due to the issues experienced.

Pros

This system is easy to use, the connection is clear, has every feature that we need, is cost effective and customer support is excellent

Cons

There have been some price increases every year since we started with Nextiva, but it is still a very reasonable plan.

Pros

I like the admin interface it's very intuitive and easy to use it lets you get the job done

Cons

Some of the little things when daylight savings time happens we have to call to get it switched when a user takes over an extension there is one area we can't change so have to send that to support

Alternatives Considered

Reasons for Choosing Nextiva

Switched From

Reasons for Switching to Nextiva

Pros

The fact that it is an answer for so many of our communication needs: Phone, Fax, Crm and Texting.

Cons

The text was a little bit hard to get set up on my mobile phone.

Alternatives Considered

Reasons for Choosing Nextiva

Switched From

Reasons for Switching to Nextiva

Pros

Nextiva is a great service for my company. We use it daily. From text messages, calls, and voicemails it is an amazing service. The thing I like most about Nextiva is how easy it is to use. When it comes to texting customers and making contacts, or answering calls from outside the office, Nextiva has us covered.

Cons

I wouldn't say there's anything that bad about Nextiva. The only thing I have issues with sometimes is when I am texting a customer without saving their contact yet, when I save them as a contact it will remove all the previous chats and call log.

Pros

Besides the clear calls and not having to worry about dropped calls (which is A+). The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead.

Cons

I really would like to see 2fa being an option for security settings. Maybe it is there now, but we dont have it

Pros

The management tools. Nextiva gives me the ability to manage my team more effectively.

Cons

The way call history is interpreted. I have found other data points in Nextiva that provide a more straightforward representation of call history data.

Pros

In our organization, we have been utilizing Nextiva Business Phone Service to address our call center needs, and it has been an outstanding solution. Coupled with the Unity Client platform, Nextiva provides a comprehensive system that allows me, as a supervisor, to have a firm grip on monitoring and supporting my agents during their shifts.

Cons

The technical capabilities and call quality of Nextiva are top-notch, leaving me completely satisfied with its performance. If I were to make a suggestion for improvement, I would say it would be great if Nextiva could provide more options for generating reports. While the current reporting options cover most of our requirements, there is certainly room for additional features in this area.

Pros

Easy to use and customer service is always very helpful and resolves the issues that same day. The ability to filter whose phone rings for incoming calls or not is great! Not everyone needs to have their phone ringing all day long.

Cons

Sometimes have to wait awhile on the chat for a representative but when you get connected they always resolve the issues fairly quickly.

Pros

Implementation was easy, [sensitive content hidden] supported me with the hundreds of questions I had prior and after implementation. For the same I was paying for the phone service before, I have a VERY professional, efficient, and streamlined system. HUGE improvement in operations overall!

Cons

Nothing really... Everything has been positive.

Pros

Extremely easy to use and program. It was an easy setup.

Cons

No real issues. the system worked flawlessly from the start.