About Nextiva

Nextiva brings customers and teams closer by connecting conversations in one AI-powered platform. We connect businesses to all of their conversations, helping them understand their customers in real-time to create personalized experiences that set them apart. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.
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Nextiva pricing

Nextiva does not have a free version and does not offer a free trial. Nextiva paid version starts at US$25.95/month.

Starting Price:
US$25.95/month
Free Version:
No
Free trial:
No

Alternatives to Nextiva

Comcast Business VoiceEdge

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Nextiva Reviews for UK Users

Feature rating

Value for Money
4.6
Functionality
4.6
Ease of Use
4.6
Customer Support
4.6
5 reviews of 892 View all reviews
Nick
Nick
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/04/2024

Very Happy to Find Nextiva

I found and set up the callflow for our business. Our remote team was ready to receive calls and make outgoing calls within the day.

Pros

No hardware required. Setup was easy. Upfront cost and per user cost is very reasonable. Constant improvements are made. Customer service is accessible and very helpful. User friendly platform to customize a callflow for your business.

Cons

There is a learning curve to set up the callflow. However, it's not something you need to modify often after it's done.

Robert
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
2
Ease of Use
2
Customer Support
2

4
Reviewed on 02/04/2024

Nextiva is a stable provider but app could be improved

Good but could be better. Better app is definitely needed and the response time for support phone calls could be greatly improved.

Pros

Stability and ease of use and management. Have not had any major issues or outages since implementation.

Cons

The desktop application was replaced soon after we converted and it is not very good or well thought out. I don't understand why a desktop application will make my computer ring.

Thomas
  • Industry: Printing
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 15/05/2024

Tolivers Products and Services

At this moment I am totally satisfied with their service. I have seen vast improvements since I got on their service

Pros

I like that I can use on my computer and able to use all on my devices

Cons

Nevtiva has covered all the bases, still not sure if they have figured out my called ID.

Thomas
Thomas
  • Industry: Facilities Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
1
Customer Support
3

3
Reviewed on 04/11/2020

Acceptable Service Experience Totally Let Down By Apps

The sales and initial implementation were fine. Shortly after activating, a tech "cleaned up" some settings in my configuration which completely disabled my service. Tech support in that case was prompt and thorough, although they never did call back as promised to make sure everything was fixed. Customer support since then has been a mixed bag. The online configuration is daunting and not something the average user should venture into. I have a computer background and still found it confusing.

The service itself (once configured properly) mostly worked fine and if you're using physical phones your experience may be different. However, I wanted to rely on the Windows and Android apps. They are functional, but not friendly. In the best cases, the apps require more steps to do things than should be necessary.

For example, to add a contact from a caller ID record in the Windows app, you have to first add the number to contacts and then edit the contact to change the name, rather than just being able to add & edit in one step. There's no way to add contacts in bulk. The Outlook plug-in is broken and simply doesn't work. It's impossible to initiate an SMS message to a new contact; you have to have the contact text you first. You can't set a default view for the app.

The online faxing is not integrated into the phone system and has a 1980s interface. The Android app has it's own problems.

Pros

The voice service, once configured properly, generally worked fine. I had some rare glitches, but not sure whether they were Nextiva's fault.

Cons

The Windows and Android softphone apps are sub-par and make no effort to make the customer's life easier. Online fax interface is clunky and out-of-date. Video conferencing is complicated. Software is cluttered with team features I don't need that I can't hide. Configuration is complex and easy to break. Can't initiate SMS texts (contact has to text you first) and no MMS texting. Expensive for what you get.

Response from Nextiva

Hello Thomas, thank you for your review. We're sorry to hear that you've found the Nextiva app difficult to use at times. We want to help resolve this issue for you.

Replied 16/12/2020
Nathan
  • Industry: Furniture
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 04/04/2024

An incredibly useful VoIP solution

My overall experience is excellent. Nextiva works 99% of the time and is very easy to setup. Our account manager is very responsive and customer support has resolved just about every issue in under 2 days.

Pros

Nextiva works very well for internal and external communication between our employees and customers.

It has a lot of functionality that is simple to setup.

Our account rep [sensitive content hidden] is awesome and works with us on everything!

Cons

The administrative management of the account could use some uplift in UI/UX. It's difficult to find more niche things such as a specific type of call log because it's buried under another tab that doesn't really make sense.

Alternatives Considered

CallRail

Reasons for Switching to Nextiva

Nextiva had the same basic functionality at a lesser price. I'm glad we went with them overall.

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