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About GetFeedback
With GetFeedback for Salesforce, users can automatically collect customer feedback at critical touch-points in the customer journey. This solution provides more context into surveys and pushes feedback into Salesforce to measure valuable metrics like NPS, CSAT, or CES.
GetFeedback pricing
GetFeedback has a free version and offers a free trial. GetFeedback paid version starts at US$50.00/month.
Starting Price:
US$50.00/month
Free Version:
Yes
Free trial:
Yes
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GetFeedback Reviews for UK Users
Feature rating
5 reviews of 51
View all reviews
Chandler
- Industry: Human Resources
- Company size: 11–50 Employees
- Used Weekly for Free Trial
-
Review Source
5
Reviewed on 09/07/2019
GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction...
We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement.
Pros
GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale.
Cons
It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs.
Alternatives Considered
Bullhorn ATS & CRMSwitched From
Bullhorn ATS & CRMReasons for Switching to GetFeedback
GetFeedback has the best design interface and allows you to create surveys that work in Salesforce. It's simply done right.
Yurii
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Weekly for 1+ year
-
Review Source
4
Reviewed on 08/05/2024
Good, yet overrated and overpriced.
Everything what is related to the surveys, set up and data collection is great. It is very solid and reliable tool. I believe it is one of the best on the market. However, when it comes to analyzing data it is a nightmare for two reasons. The platform doesn't provide a possibility to do some in-depth analyze and at the same time is very hard to export data in any other way than csv format.
Pros
It is a quite good service of a high quality. Get Feedback is very reliable and provides an array of features for people dealing with the customer experience. The design of the surveys are modern and slick, there are plenty of questions types, branching logic is great, triggers work just fine and of course all these can be pushed to the CRM.
Cons
The costs are way too high. Reporting and visualization capabilities are very limited. Another problem is the integration is not that reliable and prone to mistakes. The native integration with the CRM provides data in very unusable way and any sort of aggregation and data wrangling ends up being quite difficult.
Bret
- Industry: E-Learning
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
2
Reviewed on 10/05/2023
Look elsewhere
My experience with GetFeedback has been terrible. I look at their ratings here on Capterra and cannot believe how others are using this application successfully. If you are considering an survey platform to use for your organization, do not consider GetFeedback.
Pros
The survey-taking experience in GF Direct.
Cons
How difficult it is to use and how limited the feature set is.
Rezaul
- Industry: Research
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
4
Reviewed on 26/10/2022
It functions well to gather continuing feedback.
We can use Usabilla to manage an intercept survey on our website. We are now able to ask the user straightforward questions in context. The survey's in-context component is crucial since Usabilla gives us the option to choose a target sample, location, or event trigger for the survey, such as when a user discovers a new feature on a page.
Pros
To gather user input, Usabilla may be added to website. The survey options for active and passive feedback are both used. The application is user-friendly and provides excellent reporting features. All levels of the business may easily access the analytics because they are displayed in a clear and appealing way. No of the user's degree of understanding, it is well designed and understandable.Moment of truth surveys provided us with information about the issues that users were having with our portal.
Cons
It does not permit video responses or screen recordings of the user, unlike some of its rivals.It is mainly restricted to desktop browsers and apps rather than mobile web.Targeting certain javascript event triggers requires some engineering assistance.
Alternatives Considered
FigPiiReasons for Choosing GetFeedback
Before choosing Usabilla, I spoke with a number of other businesses in a similar industry, and they all agreed that they offered the greatest quality at the best price.Switched From
Hootsuite
Kierstin
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Monthly for 1+ year
-
Review Source
5
Reviewed on 13/10/2022
Great product, large price tag
This boosted our credibility as an organization to send professional looking forms. It ended up not being worth the cost after the price structure adjustment.
Pros
This survey tool was so easy to use and created beautiful, highly functional, versatile feedback forms. I loved sending these out to our event and program participants to gather feedback and receive meaningful data.
My database coordinator loved that it was a native Salesforce app.
Cons
The customer support was not great. The ability to send a link to the survey through my own work email/campaign blast was an additional cost, so I had to manually add all recipients and send the survey through the platform itself, which was time consuming and created an additional communications task for me.
We stopped using GetFeedback after they dramatically increased their pricing. It was not a justifiable cost for our organization when there are so many affordable survey options.
