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AppBase DCM & BPM Platform
5
Overall rating
Reviews
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About AppBase DCM & BPM Platform
Eccentex next-generation Process Automation platform, known as AppBase, supports agile and quick development of industry specific applications without the need for heavy IT involvement. Through visual designers anyone regardless of coding experience can create and deploy solutions within hours. With the platform, end users can leverage federated AI services that use the highest grade AI capabilities in an orchestrated way.
AppBase users are equipped with Auto Email Responder, Solution Inventor, Next Best Action and 27+ AI services that are natively embedded in the platform.
Eccentex serves clients across all industries, and in multiple use-cases, to accelerate digital transformation and customer experience without sacrificing operational efficiency goals.
AppBase DCM & BPM Platform pricing
AppBase DCM & BPM Platform does not have a free version but does offer a free trial. AppBase DCM & BPM Platform paid version starts at US$120.00/month.
Starting Price:
US$120.00/month
Free Version:
No
Free trial:
Yes
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AppBase DCM & BPM Platform Reviews for UK Users
Feature rating
3 reviews of 3
Grant
- Industry: Alternative Dispute Resolution
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 19/10/2023
Dynamic case management
We've been using the AppBase DCM platform for several years and it's allowed us to implement new schemes and services quickly as our business has grown. The support from Eccentex is second to none and they give us full confidence that our system will be available and secure.
Pros
The ability to create complex workflows that track a dedicated business process and have different tasks occur in parrallel. Presentation layer and object model is easy to configure and change which allows for rapid implementation of new work streams.
Cons
Lack of a customer facing portal module that can be built using the same AppBase platform.
Alternatives Considered
Dynamics 365Switched From
Dynamics 365Reasons for Switching to AppBase DCM & BPM Platform
The platform is built around case management priniciples, which suits the type of work we do.
Joshua
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 31/10/2023
Deployment of solution with Genesys Cloud
Our overall view of Eccentex, and their core platform functionality is very positive.I appreciate everything they've done for our company, even to the point they consider the most "absurd" product feature recommendations into their roadmap.
Pros
We use the AppBase solution to integrate with our Genesys Cloud solution.Eccentex have developed a fully feature rich solution which helps close some of the significant Genesys Cloud e-mail solution limitations.I'm a big fan of the customer relationship as well. If I have a problem, I know who I can contact to get it fixed as quick as possible. They're a real customer focused company.
Cons
As a customer, everyone has the view that turnaround time could be improved. When a new feature is delivered in 30 days versus your feeling that something should be done in 7 days. It takes time to introduce new features or bug releases, which can be frustrating when you're dealing with customers, however I understand the product lifecycle and can't hold this against them.
Verified Reviewer
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 05/03/2018
Great case management tool and powerful low code platform
Great platform to build a wide range of application, rapid prototyping, and development
Pros
We use Eccentex platform to build incident case management for public safety. Our solution provides two types cases - incident and service requests (patient transportation, blood delivery). Our incident case type is extremely complex, highly customized by Eccentex and our team for our needs. Service requests are based on more generic case templates provided by a vendor. Solution flexibility is crucial for us. We need the ability to configure and implement changes in case procedures, business rules and forms on the fly as soon as possible. We have found Eccentex to be well suited to all mentioned above.
Cons
Quality and completeness of product documentation is acceptable but could be improved. And parallel development on the same piece of code can be also sometimes challenging
