--- description: Review of Spoke Phone Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Spoke Phone | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Mobile Software](/directory/4238/mobility/software) > [Spoke Phone](/software/264816/spoke-phone) # Spoke Phone Canonical: https://www.softwareadvice.co.uk/software/264816/spoke-phone Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/264816/spoke-phone?page=2) > Spoke is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with everything, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more. The Problem Today, only a small portion of your employees are equipped or have the skills to have highly-contextual, complex, and personalized customer conversations. The Solution Spoke empowers every employee with the information and skills to hold high-quality compliant conversations that drive positive customer and business outcomes. To achieve this, Spoke Phone combines the best parts of traditional business phone systems, high-cost contact centers, and leading business process automation, and has made it all easy to use on a mobile phone or desktop. By integrating a customer’s information, processes, and automation into calls, SMS, and WhatsApp conversations occurring on mobile phones, desktops, and other devices, Spoke drives business to a new level. > > Verdict: Rated **4.7/5** by 56 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 56 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Spoke Network - **Location**: Auckland, New Zealand - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Mix-and-match licensing allows you to buy the right license type for each user so you're not wasting money buying features some users won't use. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, English, French, Spanish - **Available Countries**: Australia, Brazil, Canada, Germany, Ireland, Italy, Japan, Mexico, New Zealand, Philippines, Singapore, South Africa, Spain, Thailand, United Kingdom, United States ## Features - @mentions - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - App Management - Authentication - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Automatic User/Device Recognition - CRM - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Logging - Call Queues - Call Recording ## Integrations (18 total) - Cisco Unified Communications Manager - Copper - Dynamics 365 Business Central - GoodData - HubSpot CRM - Microsoft 365 - Microsoft Power Automate - Microsoft Power BI - NowCerts - Pipedrive - Pipefy - Salesforce Platform - Segment - Slack - SugarCRM ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Mobile Software](https://www.softwareadvice.co.uk/directory/4238/mobility/software) ## Related Categories - [Mobile Software](https://www.softwareadvice.co.uk/directory/4238/mobility/software) - [Cloud PBX Software](https://www.softwareadvice.co.uk/directory/4757/cloud-pbx-software/software) - [Collaboration Software](https://www.softwareadvice.co.uk/directory/4138/collaboration/software) - [Online Meeting Software](https://www.softwareadvice.co.uk/directory/852/online-meeting/software) - [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (858 reviews) 2. [800.com](https://www.softwareadvice.co.uk/software/120982/800-com) — 4.7/5 (313 reviews) 3. [Nextiva](https://www.softwareadvice.co.uk/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) 4. [3CX](https://www.softwareadvice.co.uk/software/4936/3cx-phone-system) — 4.4/5 (465 reviews) 5. [RingEX](https://www.softwareadvice.co.uk/software/173497/officeuk) — 4.2/5 (1200 reviews) ## Reviews ### "Great for Small Business" — 5.0/5 > **Lance** | *3 September 2018* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Spoke Phone helps us operate all our small businesses, through our wireless/mobile phones. No desk phones, and ease of mobility. > > **Cons**: I have not hand any problems or concerns about their service. > > Customer service is awesome\! Always there to help us out, whether its for billing issues or for help with features\! Always able to chat with someone\! ----- ### "Service is second to none" — 5.0/5 > **Dave** | *13 March 2019* | Civil Engineering | Recommendation rating: 10.0/10 > > **Pros**: Not having to deal with Telstra and having access to incoming and outgoing calls from anywhere > > **Cons**: Has only been a month, but I can't think of anything, yet. > > Great. Support is with real people\! I can take and make calls from anywhere and appear as if I'm in the office. A highly recommended replacement for a business land line. ----- ### "Its the frustrations that matter" — 3.0/5 > **Randall** | *23 September 2020* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: available on the mobile, anywhere, anywhere > > **Cons**: the music and tones when answering a call...which my customer does not hear...but is already asking if i am there.... > > No desk phones, fully mobile ----- ### "Definitely worth a trial with your team\!" — 4.0/5 > **Verified Reviewer** | *14 September 2017* | Human Resources | Recommendation rating: 8.0/10 > > **Pros**: Spoke phone has to be something a start up or hi-growth business needs to consider It makes all the sense in the world with enabling highly effective communication in a cost effective manner. The Spoke phone team is highly responsive as well, which is nice--no customer care issues to speak of > > **Cons**: none to date that we have experienced. It takes some getting used to, and there is a curve to get certain employees out of 'text only' mode but it does drive better conversations and communications, for sure. ----- ### "Well on the way to something amazing" — 5.0/5 > **Tim** | *2 April 2019* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: Spoke brings the best bits of the office phone systems we’ve always known using the tool we always have with us. More than that it extends beyond the abilities of traditional systems by leveraging the latest technological advances. Somehow it does all of this at a very reasonable price with excellent customer service. > > **Cons**: While Spoke is well on the way to greatness it’s still a work in progress. Features like the address book are still a little clunky but I’m told there are plans afoot for making it more user friendly and capable. > > Spoke allows us to work from anywhere with a professional phone service at our disposal. Staff can keep their personal phone numbers private while making and receiving calls on their own mobile phones. Voicemail, transferring calls between users and call conferencing are all a breeze and features such as call recording and dictation are beginning to change our workflows for the better. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/264816/spoke-phone?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/264816/spoke-phone) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data