--- description: Review of VoiceAnalytics Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: VoiceAnalytics | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Speech Analytics Software](/directory/4646/speech-analytics/software) > [VoiceAnalytics](/software/263236/voiceanalytics) # VoiceAnalytics Canonical: https://www.softwareadvice.co.uk/software/263236/voiceanalytics Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/263236/voiceanalytics?page=2) > VoiceAnalytics is a voice and data analysis platform based on advanced artificial intelligence technology. The system processes and analyzes digitally stored audio and its metadata provided by a customer's recording system. The platform uses artificial intelligence-based processes to detect the presence and change of emotions and keywords, silence, music, crosstalk, speech rate, and many other valuable parameters in each conversation. Based on the results of this analysis, it provides insights in the form of reports, graphic visualizations and overview dashboards. Using VoiceAnalytics, managers can discover and monitor previously unknown data and quality characteristics for the entire contact center for each group of agents or for specific call categories. VoiceAnalytics gives them the power to improve: • Quality Monitoring • Customer Experience • Compliance • Productivity • Revenue Generation • Agent Experience > > Verdict: Rated **4.8/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 6 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Xdroid ## Commercial Context - **Starting Price**: €22.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Depends on the number of agents using the platform. The more licenses purchased the lower the license price. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hindi, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Activity Dashboard - Agent Interface - Alerts/Notifications - Audio Capture - Automatic Call Distribution - Automatic Transcription - CRM - Call Centre Management - Call Monitoring - Call Reporting - Call Scripting - Call Tracking - Categorisation/Grouping - Compliance Management - Customer Experience Management - Customer History - Customer Service Analytics - Customisable Reports - Dashboard ## Integrations (2 total) - Amazon Connect - CentOS Linux ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Speech Analytics Software](https://www.softwareadvice.co.uk/directory/4646/speech-analytics/software) ## Related Categories - [Speech Analytics Software](https://www.softwareadvice.co.uk/directory/4646/speech-analytics/software) - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) - [Customer Experience Software](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [Calabrio ONE](https://www.softwareadvice.co.uk/software/231268/calabrio-one-suite) — 4.5/5 (263 reviews) 4. [Zoho Desk](https://www.softwareadvice.co.uk/software/393877/zoho-desk) — 4.5/5 (2211 reviews) 5. [Gladly](https://www.softwareadvice.co.uk/software/168565/gladly) — 4.8/5 (139 reviews) ## Reviews ### "the biggest innovation in contact center quality assurance in the last 10 years" — 5.0/5 > **Jozsef** | *2 September 2021* | Banking | Recommendation rating: 10.0/10 > > **Pros**: Before the system is introduced QA was a sample based (1-3 %) manual call monitoring, channeled into incentives \& training with retroactive controll (~1-2 weeks feedback cycle after actual call made) with high manuality, using numerous systems Now, with xDroid VA we have a 100% sampling: no missed issue or development potential Real-time, truly personalized feedback and the controll \& feedback are in in one single system > > **Cons**: the introduction took longer than planned due to the limitations of the current voice recording system, but the support team was helpful and supportive throughout > > xDroid’s solution automatically analyzes the speech-recordings of all (100%) of Inbound/Outbound calls, based on customized parameters or keywords, in order to spot quality or efficiency issues and/or identify best practices. Due to the efficiency of the automation, numerous new control/development use cases can be defined. Results can be immediately fed-back to bankers and/or their superior \& embedded into their training for improved productivity, customer satisfaction, lower churn and extra sales. Feedback can be both absolute/relative to peers or own past performance. ----- ### "Más que una herramienta, un acompañamiento" — 5.0/5 > **Karla** | *18 August 2025* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Me gusta mucho que detecta de forma automática frases clave en las llamadas, eso me ahorra muchísimo tiempo. También los reportes son bastante claros y fáciles de interpretar, lo cual ayuda a la toma de decisiones. > > **Cons**: Al principio cuesta un poco adaptarse y entender bien todas las funciones. No es complicado, pero sí requiere paciencia y práctica. > > Mi experiencia ha sido muy buena, no solo por la herramienta en sí, sino también por el acompañamiento del equipo. Desde el inicio me guiaron paso a paso, resolvieron mis dudas y se aseguraron de que aprovecháramos todas las funciones. Se siente que no estás solo, que hay alguien pendiente de que realmente consigas resultados. Eso hace que la experiencia sea mucho más completa y cercana. ----- ### "Xdroid review" — 4.0/5 > **david** | *27 June 2022* | Insurance | Recommendation rating: 7.0/10 > > **Pros**: The ability to quickly access the data and for the staff to access their performance live > > **Cons**: The ability to go to low level specifics about how a call is scored - this was ore difficult that I imagined > > Overall very good - looking forward to some more trainign that they are providing ----- ### "COMENTARIOS" — 5.0/5 > **FERNANDO** | *18 August 2025* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: La rapidez con la que genera la información en cuestión de gráficos, el análisis a profundidad que se puede hacer por agente y dicho análisis puede ser desde lo general hasta lo particular. > > **Cons**: Se cambian las palabras al momento de que se transcribe la llamada, no se pueden descargar las llamadas. > > Bastante buena, ya que se puede realizar un análisis más a profundidad, es muy amigable la plataforma. ----- ### "In time, will provide great insight." — 5.0/5 > **Sharron** | *27 June 2022* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: The user interface is great for the agents to see their performance. The agent and customer emotions are really helpful. > > **Cons**: Very difficult and time consuming to programme to achieve desired results, particularly in this industry if you have no skill set in this area. Once we have honed all the areas and made the correct adjustments, we will start to make real progress. > > From being very sceptical initially, I am beginning to see the benefit VoiceAnalytics can provide. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/263236/voiceanalytics?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/263236/voiceanalytics) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data