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About Timely
Timely. The booking software that keeps clients coming back.
Run your salon like a pro with easy-to-use booking software that puts you in control of the whole client experience.
It all begins with our gorgeous, customisable calendar. The calendar allows you to manage your hair or beauty business from anywhere and lets your clients book their own appointments online, anytime. But that’s just the start. From there, you can tap into all sorts of tools designed to help you deliver an exceptional client experience, grow your income and manage your business beautifully.
It’s your name above the salon door, and your reputation on the line – we get that. That’s why we made every feature of Timely highly customisable. So everything from your online bookings to your client communications, your payments and deposits to your loyalty programme, can be set up just the way you want, to reflect your unique brand and business needs.
No matter if you’re just starting out on your own or if you’ve managed a salon for years, you’ll find Timely gives you a clear picture of your business performance and helps you make confident decisions. Our reporting, marketing and staff management tools can help you learn what’s working, what’s not, and where you can make more money. You call the shots based on what you want to achieve – and we’ll help you continuously improve with real time insights and education.
Want to take the pain out of getting paid? Then you’ll love TimelyPay, the all-in-one solution to take card payments from your clients – whether that’s via our online booking system or via our integrated terminals. Say goodbye to mistyped payment amounts and confusing end-of-day cash ups and hello to a single payment solution, with simple transaction fees, fast payouts and no room for error. Plus, in Australia and New Zealand you can use surcharging on TimelyPay terminals to pass on card processing fees to your clients.
And because more technology shouldn’t mean more hassle, we’ve made Timely super simple to use. You’ll discover clever features that automate your admin - saving you hours and allowing you to feel more relaxed and present with your clients, team and family.
To top it all off, you’re never on your own with Timely. We’re famous for our fast and friendly customer support that’s only an email or phone call away and we’ve got loads of helpful videos, guides and FAQs online too.
Join over 55,000 hair and beauty professionals using Timely worldwide. Simply select from one of three plans and pay one, simple monthly subscription fee, with no hidden costs and no fixed contracts.
Timely pricing
Timely does not have a free version but does offer a free trial. Timely paid version starts at US$39.00/month.
Starting Price:
US$39.00/month
Free Version:
No
Free trial:
Yes
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Timely Reviews for UK Users
Feature rating
5 reviews of 701
View all reviews
Shrina
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5
5
Reviewed on 13/08/2023
Great CRM system for salons
Pros
It’s easy to use and the clients really like it. Lots of functions are automated
Cons
It’s missing some good features that could make it really great and much easier for the business and clients.
Alternatives Considered
PhorestReasons for Choosing Timely
Timely had electronic client consent formsSwitched From
Fresha
Sophie
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
5
5
Reviewed on 14/08/2023
Love timely - fantastic booking system
Love timely - few issues lately which were adding vat to vouchers which I can’t take off so have stopped selling online and a booking fee which disappeared with no invoice - were resolved quickly and efficiently by the timely team
Pros
Ease of use for clients allows me to get on with my day while clients book online and captures booking fees
Cons
Would like to add self employed staff on to manage diaries or even employed gets costly adding them on if they are only in a few days a month
Reasons for Switching to Timely
Better for the business price wise and more functions
Ray
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
3
Features
2
Ease of Use
4
Customer Support
5
3
Reviewed on 01/09/2017
I don't even know where to start!
It should work well for a single person operator looking for basic scheduling/tracking of appointments but if you've got a multiple staff and lots of products, definitely consider other options first. Timely has a lot of growing to do and at the current rate, it's going to be a very long growth!
Pros
The support team is fantastic and the application itself 'looks' great. Looks are very deceiving though. The most basic functions work well. Beyond that, there are plenty of issues, including lots of unfinished features.
Cons
Far too many features are left unfinished. Every time something new is released I'm left somewhat shocked how basic functionality that could complete the feature is left out. Even Stock Management is tedious and unituitve. Something basic like not being able to make recurring appointments that have more than 1 service. Limited to a total of 160 characters for SMS. Sales Reports report incorrect/misleading figures. No customer accounts. No loyalty system. Can't create custom value gift vouchers on the fly (they all need to be preset amounts). If you have more than one staff member, you're going to be in for more surprises - good luck to you! There is far too many things to mention. I could go on but hopefully you get the point. Approach the application with caution, and if it means paying for additional month or two to PROPERLY test it out, do it! It could save you a lot of grief in the long run. Timely say they care about customer feedback but in the 2.5 years we've been using it, very little has been done to improve even basic functionality. In fact, not a single one of the things I've mentioned above has been addressed in that time. Given all the new (incomplete) features being released without first addressing the swarm of issues currently present is further proof.
Iliyan
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
Value for Money
0
Features
3
Ease of Use
5
Customer Support
0
4
Reviewed on 08/08/2023
A powerful and very useful time tracking tool
For sure, my brief experience up to now shows the program is very useful, much more than expected!Please consider adding n option to automatically issue invoices on the basis of the generated reports (or synching this feature with another outside invoicing program?). This will save the business a lot of time and will make you stand out from the competition!
Pros
It's the calendar syncing. Please work on better syncing with Outlook Calendar.Other than that, Timely is very user-friendly. The mobile app is not so much, one needs to navigate through several screens to find the necessary tools. There a lot of options on the app you can explain better how to be used
Cons
I am missing the synching with the Outlook Calendar. Sometimes, the program doe not run fast enough when prompted initially. Also, some lagging occurs from time to time. There is a delay sometimes in connecting via the app too but not too often.
Melissa
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 14/08/2023
Great software for salon users
Great experience
Pros
Everything is online. Can manage my business well from home and easy for team to use
Cons
Very expensive and price has gone up significantly since I started using it in 2015
