--- description: Review of SuiteCRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SuiteCRM | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Auto Dealership CRM Software](/directory/3171/dealership/software) > [SuiteCRM](/software/25979/suitecrm) # SuiteCRM Canonical: https://www.softwareadvice.co.uk/software/25979/suitecrm Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/25979/suitecrm?page=2) > SuiteCRM is an open source customer relationship management (CRM) platform that serves the needs of small to large businesses. It can either be installed locally or be cloud-based. It is customizable to suit the needs of businesses in any industry. With SuiteCRM, users can create business process models and design flexible, automated actions that can be triggered to run at any time. Users can also model sales pipelines and create templated customer quotes, control pricing strategies, maintain contract renewals and track lead progress. Users can also support customers through business-unique self-service portals. Service teams are instantly notified of customer requests and customers are instantly notified when the issues have been addressed and resolved. SuiteCRM is free to download and use, with customization coming at a fee to the business. A community forum is available for free support, while dedicated support services are available to small and midsize clients and unique solutions with dedicated account managers are available to large enterprise clients. > > Verdict: Rated **4.2/5** by 48 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 48 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.5/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SuiteCRM - **Founded**: 2006 ## Commercial Context - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: SuiteCRM is an open source solution and is free to download. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Indonesian, Italian, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - CRM - Calendar Management - Calendar/Reminder System - Campaign Management - Collaboration Tools - Contact Database - Contact Management - Customisable Reports - Customisable Templates - Customizable Fields - Dashboard - Data Import/Export - Document Storage - Email Management - Email Marketing - Email Templates ## Integrations (6 total) - Google Maps - Joomla - Mailchimp - Microsoft Outlook - Salesforce Sales Cloud - WordPress ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Auto Dealership CRM Software](https://www.softwareadvice.co.uk/directory/3171/dealership/software) ## Related Categories - [Auto Dealership CRM Software](https://www.softwareadvice.co.uk/directory/3171/dealership/software) - [Higher Education CRM Software](https://www.softwareadvice.co.uk/directory/3231/higher-education/software) - [Banking CRM Software](https://www.softwareadvice.co.uk/directory/336/banking-crm/software) - [iPad CRM Software](https://www.softwareadvice.co.uk/directory/433/ipad/software) - [Hotel CRM Software](https://www.softwareadvice.co.uk/directory/339/hospitality-hotel-resort-crm/software) ## Alternatives 1. [HubSpot CRM](https://www.softwareadvice.co.uk/software/1854/hubspot) — 4.5/5 (4451 reviews) 2. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 3. [Zoho CRM](https://www.softwareadvice.co.uk/software/392464/zoho-crm) — 4.3/5 (6964 reviews) 4. [Bigin by Zoho CRM](https://www.softwareadvice.co.uk/software/392397/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 5. [Kylas Sales CRM](https://www.softwareadvice.co.uk/software/216694/kylas) — 4.8/5 (573 reviews) ## Reviews ### "Suite CRM a great upgrade from SugarCRM and a great CRM in general" — 4.0/5 > **James** | *7 December 2020* | Sports | Recommendation rating: 9.0/10 > > **Pros**: Apart from the obvious 'open-source' advantage of SuiteCRM it happens to be a great and fully functional CRM for any type of use. > > **Cons**: I think the overall UX can be a bit more flexible, but I will continue to review the docs regarding UX. I have not ran into any issues as yet to report on. > > So far we love the amount of community development that has gone into Suite CRM, and the upgrade to Sugar CRM Community. ----- ### "Effective Customer follow up" — 5.0/5 > **RICARDO** | *2 March 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It is free and you can modify it to meet your specific needs. > > **Cons**: Sometimes the documentation for troubleshooting is not sufficient. > > It really gives you a big value considering a free software. ----- ### "Nice but buggy" — 2.0/5 > **Maurizio** | *15 June 2023* | Biotechnology | Recommendation rating: 6.0/10 > > **Pros**: The principal advantage is that you can log everything of your sales process: contact name, opportunity, customer, etc. But this is normal for a CRM. Everything is on a db mysql or mariadb that you can dump without problems. > > **Cons**: There are several problems. Many module are buggy, for example the mail module, when you send an e-mail to a customer, he receives the mail apparently from himself; even if it is a two year old problem, it is not solved. So there are many issues opened on github, even extremely important (if you cannot send an e-mail with a CRM is a big problem...) not solved for months or years. The simple imap retrieval from a dovecot server doesn't work. The support is based on volunteers, but many questions don't find an answer. The installation is a bit a mess, because compatibility matrix is not respected everytime, so you have to find the proper mysql/mariadb and php version that works for your operating system (ubuntu in my case). The interface is very old style, which means you waste lot of time for doing things with an UI that doesn't help. > > It is a software that helped us tracking all the customers and deals in the startup period, without losing anything. So thanks suitecrm. When things began to grow, we had to change because too many things were unsupported or not working. But export worked well so we were able to import into another product, odoo, that is by far more stable, and since it is written only in python more robust and with less interdependence on other pieces of software. ----- ### "I have been a heavy user and administrator of my SuiteCRM incidence for over 5 years." — 5.0/5 > **Verified Reviewer** | *6 July 2018* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: Out of the box it is a great program that replicates virtually all of the needed tasks of others CRMs that have monthly user subscriptions. It is also very easy to find programmers to add additional functionality, even if you personally do not know programming. I have been able to add an almost complete company workflow into the software as well as have it connected to other large datasets related to my business. And I own all of the customizations, code and data while not being overly locked into another company's proprietary system. > > **Cons**: The email module is its weak spot and the UI could be improved - although it has come a long way over the past few years. > > And entire suite of CRM capabilities without being nickle-and-dimed for every user or add-on. ----- ### "Pros and Cons of SuiteCRM" — 5.0/5 > **Mohit** | *11 January 2021* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Undoubtedly, SuiteCRM is a vigorous software that can help the business to flourish in the future. The SuiteCRM has some bundles of advantages such as adding Custom fields and of course, it is open-source so we can change something in depth. Frankly speaking, this software is powerful for creating email campaigns and monitoring the campaign. Sounds great\! The two of the core features of the SuiteCRM platform is fetching the business reports and building up the Dashboard for the business information. Your search comes to end if you are looking for these functions in CRM software. Just for it\! > > **Cons**: Well, sometimes we found the Email module not working properly and if they improve the UI more then it will be a good decision. We also want to entail the Lack of documentation and Support as the con of the SuiteCRM system. This is our personal experience. Also, too much Customization is an issue. Overall, the software is remarkable for sure. > > With zero amount, you can avail many features in SuiteCRM. We are happy to use the functionalities like contact management and the best Email marketing. We can say that the software is flexible enough to complete our needs. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/25979/suitecrm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/25979/suitecrm) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data