--- description: Review of MiVoice Business Solution Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: MiVoice Business Solution | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Web Conferencing Software](/directory/3822/conference-calling/software) > [MiVoice Business Solution](/software/25391/MiVoice-Business-Solution) # MiVoice Business Solution Canonical: https://www.softwareadvice.co.uk/software/25391/MiVoice-Business-Solution Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.co.uk/software/25391/MiVoice-Business-Solution?page=2) > MiVoice Business provides your organization with a 360 degree communications, collaboration, and customer experience solution. An open, AI-powered unified communications and collaboration application that integrates easily into your IT stack, MiVoice Business includes all of the capabilities demanded by small, medium, and large organizations across all industries. With the industry's most flexible deployment options, you choose whether to deploy your MiVoice Business application software on your premises on a Mitel hardware controller, virtually in your private cloud datacenter, in your public cloud instance, or deploy using a hybrid model. The entire solution can be purchased with traditional CapEx perpetual software licensing or using an OpEx subscription payment model. You choose the purchasing model that best fits your business. MiVoice Business subscription licensing makes your budgeting more predictable and reduces upfront communications cost with the flexibility of monthly recurring payments. You choose when you want updates and which user profiles you want with the flexibility to mix and match user profiles with the telephony, collaboration and customer experience features that each of your employees require for their individual roles. Increase/decrease the number of seats to meet the changing demands on your business. All seat plans include full business telephony features, software updates, and 24/7 customer support. > > Verdict: Rated **4.2/5** by 283 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 283 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Mitel Networks - **Founded**: 1988 ## Commercial Context - **Starting Price**: US$20.99 - **Pricing model**: Other (Free Trial) - **Pricing Details**: MiCloud Connect offers tailored pricing to meet your needs. Contact Mitel Networks to get a quote. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Dutch, English, European Portuguese, French, German, Italian, Polish, Romanian, Russian, Spanish, Swedish - **Available Countries**: Australia, Austria, Brazil, Canada, Chile, Colombia, Denmark, Dominican Republic, Finland, France, Germany, Greece, Hong Kong SAR China, Hungary, India, Indonesia, Ireland, Italy, Japan, Jordan and 21 more ## Features - API - Access Controls/Permissions - Activity Tracking - Alerts/Escalation - Archiving & Retention - Audio Calls - Audio/Video Conferencing - Audio/Video Recording - Automated Attendant - CRM - Call Centre Management - Call Conferencing - Call List Management - Call Monitoring - Call Routing - Call Scheduling - Call Tracking - Call Transfer - Caller ID - Chat/Messaging ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Web Conferencing Software](https://www.softwareadvice.co.uk/directory/3822/conference-calling/software) ## Related Categories - [Web Conferencing Software](https://www.softwareadvice.co.uk/directory/3822/conference-calling/software) - [Meeting Software](https://www.softwareadvice.co.uk/directory/4303/meetings/software) - [Internal Communications Software](https://www.softwareadvice.co.uk/directory/4572/internal-communications/software) - [Video Conferencing Software](https://www.softwareadvice.co.uk/directory/4531/video-conferencing/software) - [SIP Trunking Providers Software](https://www.softwareadvice.co.uk/directory/425/sip-trunking/software) ## Alternatives 1. [VoIP.ms](https://www.softwareadvice.co.uk/software/185743/voipms) — 4.8/5 (697 reviews) 2. [Microsoft Teams](https://www.softwareadvice.co.uk/software/397766/microsoft-teams) — 4.5/5 (10991 reviews) 3. [Nextiva](https://www.softwareadvice.co.uk/software/2683/nextiva-business-voip) — 4.6/5 (916 reviews) 4. [Zoom Workplace](https://www.softwareadvice.co.uk/software/101384/zoom) — 4.6/5 (14563 reviews) 5. [Wildix](https://www.softwareadvice.co.uk/software/208756/wildix) — 4.7/5 (209 reviews) ## Reviews ### "This has been a God send\!" — 4.0/5 > **Tiffany** | *8 August 2019* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: We transitioned phone systems from an old traditional line to Mitel. This product came along with it, and we couldn't be happier. This allows us to seamlessly transfer calls to voicemail, conference in to other colleagues, and pull up a chat if we have a quick question that doesn't warrant a phone call. This product filled a need our business wasn't even aware we had. > > **Cons**: It can sometimes have issues loading in the morning for some of our workers. Help desk is great is solving any issues, but it does happen more often than it should. ----- ### "A Great Cisco Alternative" — 4.0/5 > **Michael** | *2 April 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, great management of devices, users, and admin. Easy dialing, ShoreTel phones can also take a BEATING. > > **Cons**: The software could be a little cleaner on the side. The UI needs a bit of a change, especially the back end which just looks old. > > Cisco Agent didn't do enough for us, so we decided to use ShoreTel. Great change, you can type names and extensions straight into the softphone and instantly dial anyone. ----- ### "Absolutely Great" — 4.0/5 > **Mike** | *14 May 2018* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: Our company uses Shortell and they are great. In all the years of using different providers they are hands down the best. > > **Cons**: Some of the features are not rolled out to us. This is more of a corporate regulation but I’d like to be able to use all the functionality ----- ### "Great tool for around the office" — 4.0/5 > **Cam** | *14 February 2018* | Mental Health Care > > **Pros**: I love all of the features that they make available. As an admin setup for new users is very straight forward. > > **Cons**: I wish their video chat feature allowed for more than just Vidyo. Vidyo is an awful video chat system. ----- ### "Shoretel VOIP is the best business phone system I've used" — 5.0/5 > **Ann M.** | *5 October 2018* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: It has all the features one could want, is easy to use, and even if you haven't used a feature in a while it basically teaches you again simply > > **Cons**: It's internet based - which means if we lose internet or electricity our system is down. It happens a couple times a year. But it's the nature of using VOIP, not the system's fault ----- Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.co.uk/software/25391/MiVoice-Business-Solution?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/25391/MiVoice-Business-Solution) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data