--- description: Review of Superchat Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Superchat | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Superchat](/software/252687/superchat) # Superchat Canonical: https://www.softwareadvice.co.uk/software/252687/superchat Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.co.uk/software/252687/superchat?page=2) > Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience. The most relevant communication and messaging channels are combined in one inbox. Apart from customer communication, Superchat makes messenger marketing accessible for all businesses. Our campaign feature is easy to use and WhatsApp newsletter messages are created within a couple of minutes. In addition, our platform offers easy ways to generate and manage new online reviews. > > Verdict: Rated **4.8/5** by 308 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 308 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SuperX ## Commercial Context - **Starting Price**: €79.00 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English, French, German, Spanish - **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 33 more ## Features - @mentions - API - Activity Tracking - Alerts/Notifications - Autoresponders - Batch Communications - CRM - CRM Integration - Campaign Management - Chat/Messaging - Chatbot - Collaboration Tools - Commenting/Notes - Communication Management - Contact Database - Contact Management - Content Management - Customer Database - Customer History - Customisable Branding ## Integrations (11 total) - Gmail - HubSpot Content Hub - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Instagram - Microsoft Outlook - Nelly - WhatsApp - Zapier - apomap ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) ## Related Categories - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) - [Review Management Software](https://www.softwareadvice.co.uk/directory/4285/review-management/software) - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) - [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software) - [Conversational Marketing Software](https://www.softwareadvice.co.uk/directory/4671/conversational-marketing/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (18806 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4090 reviews) 3. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1787 reviews) 4. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1727 reviews) 5. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3470 reviews) ## Reviews ### "definitely recommended" — 5.0/5 > **Csaba** | *6 November 2023* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Super-fast communication with templates. Easy handling. > > **Cons**: Currently the missing integrations and automations. But this is currently being published. ----- ### "Eine Empfehlung für Unternehmen mit viel Kundenkontakt" — 4.0/5 > **Thomas** | *11 August 2026* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Am besten bewerte ich aktuell die Vorlagen und die interne Kommunikation mit dem Team. Es wirkt alles sehr einfach einzurichten. > > **Cons**: Die Regel, die Nachricht innerhalb von 24 Stunden zu beantworten. Diesen Punkt verstehe ich grundsätzlich. Hin und wieder ist dieses aber nicht notwendig, in unserem Geschäftsmodell. Es fehlt eine Anbindung zu flixcheck\!\! > > Bis jetzt ist es sehr Intuitiv zu nutzen. Es wirkt übersichtlich und durchdacht. Allerdings muss ich sagen, dass wir erst ganz am Anfang stehen. ----- ### "Great Product but expensive commitment" — 5.0/5 > **Mike** | *2 August 2024* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: The set up was easy and straight forward. Support responded always super quickly. > > **Cons**: I didn't like that we had to make a 12-month commitment. We don't need the service all the time. ----- ### "Ein absolutes Top-Teil für die Kundenkommunikation\!" — 5.0/5 > **Ben** | *29 July 2026* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: Man kann sich schnell mit dem Kunden in Verbindung setzen ohne viel Zeitaufwand. Des Weiteren ist die Moderne Hilfe mit der KI super\! > > **Cons**: Mir gefällt die Funktion nicht, dass ich eine Vorlage zwingend benutzen muss, wenn der Chat insgesamt 24std. her ist > > Wer professionell, schnell und strukturiert mit Kunden über moderne Messaging-Dienste kommunizieren möchte, bekommt mit Superchat ein extrem mächtiges und durchdachtes Werkzeug an die Hand. ----- ### "Herramienta muy útil y s ele puede sacar mucho provecho" — 5.0/5 > **Sabrina** | *18 August 2026* | Professional Training & Coaching | Recommendation rating: 8.0/10 > > **Pros**: Lo fácil e intuitivo que es. Además de todas las posibilidades que tiene la herramienta para vender más y mejor. La implantación con Michelelia Amodio es muy clara y efeciente. > > **Cons**: Además de la mensualidad te van cobrando extras por usar ciertas herramientas como las automatizaciones de IA. Creo que por el valor de la suscripción por lo menos de te debería de incluir una automatización. > > Por ahora es buena. Tengo poco tiempo de uso y estoy todavía aprendiendo y viendo como sacarle mayor provecho. ----- Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.co.uk/software/252687/superchat?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/252687/superchat) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data