RevolutionEHR

Pros

It is web-based and customizable. No need to keep backups. No strange text box character limits.

Cons

Honestly, it's as perfect of an EHR as it can get. In NJ the Rx still prints a little funny because Google Chrome keeps updating its print preview and will overwrite certain options.

Pros

Easy to use, get eRx platform, easy to make an office paperless, very optometry friendly, initial set-up was easy, billed per Dr., not user so that is nice if you have part time people. I like that it is Internet browser based so I can use any computer anywhere as long as it has internet, no app to download

Cons

Price & sometimes it is down but not very often

Alternatives Considered

Reasons for Choosing RevolutionEHR

Switched From

Reasons for Switching to RevolutionEHR

Pros

I like that I can do everything I need - exams, optical, scheduling, billing. I like that it is common and people already know how to use it. I love integrations like SmartFlow, Weave and Visionweb. I like that most things in the exams are customizable. Once you figure out that the green plus does the same thing on various levels, you are golden.

Cons

Requests for new things fall on deaf ears. There are so many small tweaks we have asked for that are sent to the development team and we never hear back why they aren't implemented. I want to customize my orders page, it has old data for lenses we don't use and I want to update. I want the 12th spot that is empty on each patient main page to be "Referrals." I need the schedule to stop pulling up the agenda each time and instead pull up the calendar.
I need to be able to print reminders from the EHR onto cards or a printed: I've messed about making letters that pull that information, but this is a no brainer that I need and cannot get easily. The new RevIntake forms are not a better solution to paper. Searching for medications is a bear, my patients can barely make it thru the forms in 20 minutes because the interface not easily read. I need them in Spanish. My barcode printer won't line up right - Rev says its a hardware issue, Datamax says its a software issue.

Pros

What I like most is how easy it is to track the metrics of my practice and create custom reports. This EHR goes above and beyond in allowing me to meticulously analyze the sales trends of products like glasses, contact lenses, eye drops, etc and services (medical exams, vision exams, vision therapy, contact lenses fittings). I fully expect my EHR to be convenient in documenting patient findings, but how well integrated it is with optical/insurance/medications is down right impressive.

Cons

What I like least about RevolutionEHR is that each component of a patients eye does not have a "free type" option, only drop down selections. I would love to see the ability to have dropdown options AND a free type section for each exam component, not just a GENERAL free type section.

Pros

I have always liked many features on Rev, but one that I love is the RevConnect. It is so easy to use and patients are very happy with it.

Cons

There are times where it moves slow, or lags. Not often, but when it does it makes things a little difficult when I'm trying to check in or check out a patient.

Alternatives Considered

Reasons for Choosing RevolutionEHR

Switched From

Reasons for Switching to RevolutionEHR

Pros

As a health care professional ,efficiency and accuracy are key.and this system delivers on both fronts.

Cons

When it goes down. We have to get out the paper charts!

Pros

Communication from support staff is so wonderful

Cons

Some things aren’t fully customizable and could use some tweaking

Alternatives Considered

Reasons for Switching to RevolutionEHR

Pros

RevEHR is very intuitive and easy to navigate. Even at our fast-paced front desk, our staff is able to easily navigate through multiple workflows to get our patients scheduled in accurately and easily.

Cons

Submitting claims through our clearinghouse can sometimes have hiccups, but those seem to be caught and fixed quickly.

Pros

The system is very easy to navigate and to use.

Cons

Making reports can be challenging but can find by Rev support.

Pros

I love the simplicity to learn the software

Cons

Wish that it would integrate the payments for me

Pros

There is nothing to like about this company from customer service, bilking and tech supports.

Cons

Charged my account before setting up and using the system.

Pros

Very much customizable and easy to use. Always on top of if something has gone awry with any part of the system and will update users. Always resolves issues as quickly as possible

Cons

It would be nice to have more of a training on how to utilize revolutionEHR to its full extent with an actual person rather than just the videos, especially at set up, then through out the years maybe once/twice a year.

Pros

I really didn't have much issue with RevolutionEHR but once they partenered with chirotouch their quality of service declined.

Cons

Customer service and client management when trying to integrate revbilling and revclear. RevBilling was the worst choice I have made in running a business and fraudulent service.

Pros

Revolution EHR is very user friendly compared to so many other EHR's that I have used. It's rare that we have glitches in performance, and whenever there are issues, Revolution's team is quick to fix it. The other thing I have always appreciated, is that they are constantly making improvements to their product, and they listen to their customers about changes or add-ons they would like to see.

Cons

Can't think of anything off the top of my head. Any issues I ever think of are very minimal and I soon forget them anyway.

Pros

Very user friendly. Easy to find what I am looking for.

Cons

I wish there was a way to automatically add partial payments.

Pros

Product has been in use for awhile. It's a popular product for many optometrists. Fairly easy to use.

Cons

RevolutionEHR is geared more for practices that emphasize eyeglass and contact lens and less useful for medical eyecare

Pros

This software is an awesome 1-stop shop. All records are housed in one software system and we were able to access records even during the pandemic shutdown when all of our offices were closed. We could still service our customers and patients by being able to access the system remotely. We could not have done that if we were using paper files in the office.

Cons

There is nothing we do not like about this software

Pros

I was pleasantly surprised at how efficient and personalized the templates can be modified for my own exam choices. The refraction template was so close to my exam protocol I found it surprising. Even more pleasing was the health evaluation section. I felt like I could record complete and accurate findings using the Revolution templates.

There are other areas I was impressed with such as contact lens ordering, referrals programmed for my frequent referral doctors, and an accounting /insurance section.

Truly there was no one area I liked best. I was impressed at how functional it appears.
I was actually surprised at how impressed I was with Revolution.

Cons

I feel this software can be modified to fit just about anyone's optometric practice.

The only problem I can for see would be user transitioning from traditional record keeping to computerized. We all try to see patients in a timely manner and it takes time to become time efficient with any change from our traditional methods. Practice with Revolution is needed to develop this timely skill.

Pros

This software met my needs to managing my inventory and clients. It's constantly improving and receiving major updates that are extremely helpful. Most importantly, the reporting in the software is easy to use and Excel friendly. This is the best software I found to manage both customers and product while being HIPAA compliant.

Cons

This isn't really a software issue, but customer service could be better. Their software team can take a long time to get back to you if you have any requests or issues with a report that won't pull.

Pros

I can access it from anywhere and it rarely breaks down. Also, [SENSITIVE CONTENT] has been super helpful helping me set it up for my current office as well as my new office.

Cons

The initial set up has a bit of a learning curve but nothing too bad but fortunately [SENSITIVE CONTENT] was able to walk me through it so it all worked out fine.

Pros

Revolution EHR is a great electronic health record management system that allows for total office integration. Revolution EHR leaves nothing behind when it comes to managing patient records, accounting, billing, coding, optical orders, medical orders, insurance, inventory management, reports, etc. Revolution EHR gives the office the ability to do everything for all their patients and it streamlines workflow for better efficiency and productivity. Another great benefit to Revolution EHR is that it is a cloud-based system meaning their is no software needed to take up vital hard drive space and it can be accessed from any computer anywhere that you are. This allows for your doctors to communicate about patients even if they are out of the office and it allows managers to pull reports from home if needed.

Cons

The downside to Revolution EHR is that it has a learning curve like most new programs being implemented into an office. revolution EHR requires some time to get used to and even after a few years of using it you will learn something new. But this is not so much a negative as it is a positive. Revolution EHR provides a "sandbox mode" that allows the office to utilize all the features of Revolution EHR, but without the real-world risks of inputting wrong data. It encourages you to make mistakes and to learn form them. Revolution EHR is also updating their systems constantly to streamline the patient care process and in doing so that is why you learn something new.

Pros

I like the ability to not have a separate server and the ability to access it from home if we need to. Patient setup is very simple and it is very easy to link patients who are related. Electronic submission of claims is very straight-forward.

Cons

The reporting side could be improved upon. When running reports for longer time periods make the program crash. This is caused by its use of Flash and according to the software updates they are working on getting rid of the programs use of Flash.

Pros

I love that I can add tests, customize plans, and have easy access to customer service.

Cons

I do not have any cons about Revolution.

Cons

1. About 9 clicks required to print a glasses Rx, after the Rx is entered. Why so many?
2. Does not have newer contacts in the data base, and will not allow me to enter them manually. Have to hand write rx's and scan them in. Can't list trials dispensed either, for the same reason.
3. When data is entered using drop down boxes, and a diagnosis is indicated (e.g. kerititis) only refractive diagnoses are in the final list. Very difficult to add diagnoses. Cannot just type in an ICD 10 code manually. It has to be found in Revolution's list, which simply is not sufficient.
4. Some of the choices are just plain silly. E.G. under cover test, ortho is listed as "no motion", and ther is no phoria listings, only tropias. I have to write in "notes" if there is a phoria. And there are many more examples.
5. Only one spectacle Rx is allowed. I haven't figured out a way to write additional Rx's such as computer glasses, or other special use rx's. "Near refraction" can't be brought forward for reading glasses. Split adds are not allowed.
6. Occasionally I have added screens and later had the screens and all the data entered to inexplicably disappear. When you have an exam turn up blank, when you remember writing notes, chief complaints, etc., it is infuriating, and dangerous for patient care.