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description: Review of Touchpoint CX Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Touchpoint CX | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/4627/customer-satisfaction/software) > [Touchpoint CX](/software/250401/touchpoint-cx)

# Touchpoint CX

Canonical: https://www.softwareadvice.co.uk/software/250401/touchpoint-cx

> Touchpoint CX is a cloud-based customer experience (CX) management platform that consolidates voice of customer (VoC) feedback data in a unified dashboard. It provides an interactive resolution system and analytics reporting function. Touchpoint CX also helps organizations turn customers into advocates at scale.

With loyalty and incentive programs, organizations can drive advocacy, retention, and engagement with business stakeholders and customers. Convert new or lapsed customers into loyal advocates with programs that drive repeat engagement and create loyal advocates for brands. 

Create and maintain loyal brand advocates from a customer base using personalized messaging and loyalty programs designed to support your business in driving customer retention. Delight customers with messaging that appeals to their needs on channels they engage with. Report on KPIs to demonstrate the measurable business benefits for brands.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Touchpoint Group
- **Founded**: 2001

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: TouchpointCX can be customized to best suit business needs. Pricing information is provided by Touchpoint Group.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States

## Features

- API
- CRM
- Campaign Management
- Communication Management
- Customer Experience Management
- Customer Segmentation
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customizable Fields
- Dashboard
- Data Visualisation
- Engagement Tracking
- Feedback Management
- Knowledge Management
- Loyalty Program
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Negative Feedback Management

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Satisfaction Software](https://www.softwareadvice.co.uk/directory/4627/customer-satisfaction/software)

## Related Categories

- [Customer Satisfaction Software](https://www.softwareadvice.co.uk/directory/4627/customer-satisfaction/software)
- [NPS Software](https://www.softwareadvice.co.uk/directory/4116/nps/software)
- [Customer Experience Software](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software)
- [Employee Engagement Software](https://www.softwareadvice.co.uk/directory/3397/employee-engagement/software)
- [Customer Advocacy Software](https://www.softwareadvice.co.uk/directory/4271/customer-advocacy/software)

## Alternatives

1. [Survicate](https://www.softwareadvice.co.uk/software/31821/survicate) — 4.6/5 (99 reviews)
2. [Platform One](https://www.softwareadvice.co.uk/software/408149/platform-one) (0 reviews)
3. [Jotform](https://www.softwareadvice.co.uk/software/433821/jotform) — 4.7/5 (2795 reviews)
4. [SurveyMonkey](https://www.softwareadvice.co.uk/software/157864/surveymonkey) — 4.6/5 (10427 reviews)
5. [Typeform](https://www.softwareadvice.co.uk/software/324633/typeform) — 4.7/5 (945 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/250401/touchpoint-cx)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-experience/touchpoint-cx-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/250401/touchpoint-cx> |
| en-GB | <https://www.softwareadvice.co.uk/software/250401/touchpoint-cx> |
| en-IE | <https://www.softwareadvice.ie/software/250401/touchpoint-cx> |
| en-NZ | <https://www.softwareadvice.co.nz/software/250401/touchpoint-cx> |

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